AT&T Inc. says it has restored U-verse services following sporadic outages that hit multiple states starting Monday morning. All customers should be back online now or very soon.
To the frustration of the affected customers, AT&T didn’t disclose the cause of the outage or exactly how many of its U-Verse customers were out of service as a result. Based on customer accounts on outlets such as DSL Reports and the IEEE members discussion group, most of the problems were in the southern and eastern U.S., including parts of Texas, Louisiana, Kentucky, Georgia, Tennessee, Florida and Arkansas. Customers as far north as Detroit, MI also reported U-verse service problems this week.
AT&T said that less than 1 percent of U-verse customers were affected by the outage. The company’s statement said, that’s still “too many.” The cause of the outage was “related to a software upgrade.” Here’s the official AT&T report:
“AT&T customers in some of our markets are experiencing issues with U-verse service. This issue currently affects less than 1 percent of our U-verse subscribers, but that is too many and we are working hard to fix this. We are making progress in resolving the issue which is related to a server complex, and are working to determine when service will be completely restored. We apologize for this inconvenience.”
The Houston Chronicle reported, “Earlier statements by AT&T indicated “a server” was to blame, and now it’s a whole server complex, but again, there are no technical details being shared.”
“”U-verse service has been restored for all customers affected by the outage.,” AT&T spokeswoman Emily Edmonds told CNN on Thursday January 24th. “”We expect any remaining customer issues will be resolved this morning. We will provide a credit to customers who were affected. We know our customers count on their U-verse service and we apologize for the inconvenience.”
Ms. Edmonds said the outage hit “a limited number of customers” in the South, some of whom were without service since Monday. AT&Ts U-Verse service has roughly 7.4 million subscribers, including this author!
Personal Note: While this author and SF Bay area residents in the IEEE discussion group did NOT report any U-Verse outages or even service interruption, many of us have serious issues with AT&T’s sports programming. In particular,
1. Not offering NHL Network or Pac 12 Sports Network and
2. Blacking out of sports programs (which are NOT live pro games or replays) on regional sports networks in the U-Verse HD Premium Tier which costs $17 per month extra!
For more on this, please see the comments at