AT&T Earnings Down; Cost Cutting & Lower CAPEX for Remainder of 2020, 5G Uncertainty?

As expected,  AT&T reported first quarter (Q1) 2020 revenues down 4.6 percent to $42.8 billion.  The mega telco/media company continued to lose pay-TV subscribers while its WarnerMedia division suffered from the Covid-19 outbreak’s impact on the film and TV industry.

AT&T estimates the coronavirus pandemic reduced EPS 5 cents in the first quarter, which otherwise would have been in line with analyst expectations. Adjusted EPS fell to $0.84 from $0.86 a year ago, but would have increased to $0.89  without the extraordinary virus effect. The adjusted operating profit margin reached 21.2 percent in Q1, down slightly from 21.4 percent a year ago.

  • Telecom business revenues were down 2.6 percent to $34.2 billion, while adjusted EBITDA rose 2.1 percent to $12.8 billion.
  • AT&T Wireless grew service revenues 2.5 percent.
  • Revenues continued lower at the Entertainment group as AT&T lost another 1.035 million pay-TV subscribers in the quarter.
  • Mobile subscriber growth slowed to 27,000 postpaid net adds (+163,000 with phones), and the broadband base fell by another 73,000 customers in the three months.

AT&T Official Site - Unlimited Data Plans, Internet Service, & TV

Highlights from today’s AT&T earnings call transcript:

In Mobility, service revenue grew by 2.5% in the quarter. EBITDA of $7.8 billion grew by more than $500 million or 7%, and EBITDA margins expanded by 280 basis points. COVID did impact our top line revenue numbers in the quarter by about $200 million due to lower equipment and roaming revenues. Our subscriber counts for wireless, video and broadband this quarter exclude customers who we agreed not to terminate service for non-payment. For reporting purposes, we are treating those subscribers has disconnects. Even with that, our industry-leading network and FirstNet drove postpaid phone net adds of 163,000. Postpaid phone churn was down 6 basis points to 0.86% and our 5G deployment continues. We now cover more than 120 million people in 190 markets, and we expect we’ll be nationwide this summer.

In our Entertainment Group, cash generation remains a focus. We added 209,000 AT&T Fiber subscribers and now serve more than 4 million. We continue to drive ARPU growth in both video and IP broadband. In fact, premium video ARPU was up about 10% as we continue to focus on long-term value customers. We launched AT&T TV nationally late in the quarter and subscriber growth was in line with our expectations even with COVID impacts. Premium video net losses again improved sequentially.

Business Wireline performance was solid, with EBITDA and EBITDA margins remaining stable. Revenues were consistent with recent trends as declines in legacy products were partially offset by growth in strategic and managed services. Business Wireline continued to be an effective channel for our Mobility sales. Including wireless, total business revenues grew 1.7%.


The negative coronavirus financial impact was palpable at WarnerMedia, which lost around $1 billion in revenue year-on-year and over $500 million in adjusted EBITDA. The unit suffered from the suspension of key events such as the NCAA basketball tournament and new cinema releases, a slowdown in advertising due to the reduced economic activity and a halt to most production activities.

Operating cash flow totaled  $8.9 billion in the quarter, and capital expenditure (CAPEX) reached  $5.8 billion, leaving free cash flow of USD 3.9 billion. Net debt was at about 2.6x EBITDA at the end of the quarter.

AT&T said its liquidity position and balance sheet remained strong and it had already adjusted capital spending plans and suspended its share buybacks. It will continue investing in critical growth areas like 5G, fiber broadband and HBO Max, while maintaining its dividend commitment and paying down debt,

AT&T President & COO John Stankey said during AT&T’s earnings call:

Our 5G deployment continues, although we continue to navigate workforce and permitting delays. We expect nationwide coverage this summer. We also continue to be opportunistic with our fiber build beyond the 14 million household locations we reach today.

Stankey said the operator would encourage customers to install their own equipment and would shift customers to its fiber network. He also said the operator would use artificial intelligence (AI) and other capabilities to reduce initial “truck rolls” (technician visits to customer locations) and to eliminate the need for a second visit.

“These efficiencies will enhance our ability to continue to invest in our key growth initiatives,” including HBO Max and 5G, Stankey said of AT&T’s cost-cutting program.

Regarding CAPEX, before the coronavirus pandemic, AT&T said it would spend around $20 billion on CAPEX throughout 2020, which is significantly lower than the $23 billion it spent in 2019 and the $22 billion that most Wall Street analysts had expected AT&T to spend in 2020.  AT&T CEO Randall Stephenson gave mixed messages on CAPEX plans for the remainder of the year on today’s earnings call:

“It’s not just writing checks for CAPEX. There’s people out doing things,” he said, explaining that some technicians may not be able to visit cell sites due to the spread of COVID-19, while some local officials may not be able to issue cell site construction permits.

“While we have no intention of slowing down on 5G and fiber deployment, the reality is that a lot of it is not in our control,” Stephenson said. “So there’s probably going to be – relative to the targets we gave you in CAPEX – some downward proclivity on that number, just because of the logistical issues we’re running into.”

AT&T declined to provide any financial guidance for the remainder of 2020 due to the pandemic. The operator/media giant spent roughly $5 billion on CAPEX during its most recent quarter, slightly above some Wall Street estimates.

AT&T’s management said the company had begun a cost-cutting program that the operator hopes will trim $6 billion from its budget by 2023. The huge cost cutting effort may include layoffs. Stankey didn’t specifically mention that word, but instead said the operator would enact a “headcount rationalization,” a term that could include layoffs as well as reductions by not hiring replacements for workers who retire or leave. That program, he said, would reduce the operator’s labor expenses by 4%, or roughly $1.5 billion, by the end of 2020. He added that the reduction would target employees in AT&T’s call centers, management structures and distribution strategy. AT&T employed roughly 252,000 people at the end of September.

CEO Stephenson made the following illuminating comments during the call:

In Mobility, the most immediate impacts are the reduction of roaming revenues as well as a reduction in late fees. The waiving of late fees is a commitment to our customers during these difficult economic times and roaming should gradually increase as people start to travel more. The first quarter impact of these items was approximately $50 million, with virtually all of it in the second half of March. We’re augmenting our digital sales team to mitigate the impact of store closures on equipment and service revenues, but we’re still forecasting lower wireless gross adds and upgrades. In fact, equipment revenues were down nearly 25% year-over-year in March. As a result of COVID, we anticipate an increase in bad debt expense across the various businesses, and accordingly, have recorded a $250 million incremental reserve in anticipation of that.

In our Entertainment Group, we anticipate increases in premium TV subscriber cord-cutting as well as lower revenues from commercial locations such as hotels, bars, and restaurants. Labor unit costs will increase temporarily from the 20% boost in pay we’re providing our frontline employees.

At WarnerMedia, content production has been placed on hiatus. Theatrical releases have been postponed and we’re seeing lower advertising revenues and lower costs from sports rights. This crisis has shown the value of premium streaming entertainment and we anticipate strong demand for HBO Max when it launches next month.

Fiber and broadband are more important than ever and we saw a pickup in demand for both in the quarter. We’re also seeing higher demand for VPN bandwidth and security. We do expect a negative impact on small business, which makes up about 15% of our total business wireline revenues. A detailed schedule of the COVID impacts is included in our investor briefing.


Lightreading’s Mike Dano made the following comments on AT&T’s 5G deployments and CAPEX in a blog post:

One Wall Street analyst wondered if AT&T is moving its 5G goal posts slightly for 2020. Jennifer Fritzsche at Wells Fargo pointed out that AT&T executives now promise nationwide low band 5G by “summer” 2020. In contrast, during previous calls they had said the operator would reach that target by the “middle” of 2020.

AT&T’s low band 5G offering works on its 850MHz spectrum and doesn’t provide speeds that are much faster than its 4G LTE network. The operator also operates faster 5G services in millimeter wave (mmWave) spectrum in parts of roughly 30 cities, but AT&T executives have remained conspicuously silent on that effort.

Verizon, in contrast, has promised to expand its own mmWave 5G network to an additional 30 cities this year.

AT&T’s 2020 CAPEX warning, on its network in general and on 5G specifically, has been echoed by some other players in the industry.

“COVID-19 and actions taken by governments to slow down the spread are making our service delivery and supply harder due to lockdowns and travel restrictions in many countries,” Ericsson CEO Börje Ekholm said earlier on Wednesday. Ericsson sells 4G and 5G equipment to a wide range of global operators, including AT&T. “In addition, while we have seen no material effects on our demand situation, it is prudent to believe that the slowdown in the general economy may lead some operators to delay investment programs.”

Ekholm said some operators are accelerating their investments in 5G and 4G capacity, pointing to providers in China specifically.  Those comments dovetail with concerns of a 5G slowdown in Europe, largely due to decisions by some officials there to delay 5G spectrum auctions.

“We’re having to understand better what will happen as we exit the COVID pandemic in terms of [5G] investment,” noted EXFO CEO Philippe Morin in response to a question about how the pandemic might affect US operators’ 5G spending, according to a transcript of his remarks. He made his comments during his company’s recent quarterly conference call with investors. EXFO sells network testing equipment, including for 5G, to mobile network operators globally.

“In certain other countries in Europe, we’ve seen actually some of the [5G] spectrum auctions to be delayed as the countries have to deal with the virus,” Morin continued. “So, we’re going to – this is part of the discussions we’re having and dialogs we are having with our customers to better understand how – once we emerge out of the crisis, how the investments and where are the priorities are going to be.”

Stephenson acknowledged that it’s “pretty difficult” to predict what’s going to happen next as Americans and the rest of the world fight COVID-19. He said the world’s smartest economists disagree about what’s going to happen in the next quarter, much less the rest of the year.

AT&T’s CFO John Stephens said that mobile service remains an essential expense to most people. “The last thing that people don’t want to pay is probably their cellphone bill,” he said.

Indeed, in its most recent quarter – which suffered from the initial effects of widespread stay-at-home orders – AT&T reported postpaid phone net customer additions of 163,000, ahead of most Wall Street expectations. AT&T executives said the operator’s mobility business would help bolster its troubled media operation.

“The bottom line here is that Mobility performed its role admirably in Q1,” wrote the analysts at Wall Street research firm MoffettNathanson of AT&T’s financial performance, in a note to investors Wednesday.

However, AT&T executives warned that if an economic recession deepens wireless users may look to reduce their spending by paying less for their service or holding onto an existing phone longer rather than upgrading to a new phone.


AT&T Inc (NYSE: T) Q1 2020 Earnings Call Transcript$6b-cost-cutting-program/d/d-id/759075?



April 24 (Reuters) – AT&T Inc said Friday that Chief Operating Officer John Stankey will take over as chief executive officer, effective July 1.  The announcement was made during AT&T’s annual meeting.

One thought on “AT&T Earnings Down; Cost Cutting & Lower CAPEX for Remainder of 2020, 5G Uncertainty?

  1. Update from

    Data published this week alongside first-quarter financials shows that another 3,310 Warner Media jobs vanished between January and March. More jobs have probably been cut in the last three weeks.

    It’s no massive shock. AT&T had previously announced plans for a major cost-cutting program designed to save it about $6 billion by 2023. Responsible for its execution, AT&Ts Prez/COO Stankey isn’t about to let a deadly virus get in his way, he made clear this week. “If anything, we see this as an opportunity to approach all our businesses differently,” he said during a conference call with analysts.

    On jobs, specifically, the goal is to cut labor expenses by 4%, or about $1.5 billion. This puts overall labor expenses at about $37.5 billion. If the cuts were spread evenly across all salary bands, AT&T would be looking at about 10,000 layoffs. Although some of these cuts might already have happened, the real figure is likely to be somewhat higher if the ax falls heavily on low-paid staff in call centers and the distribution network, as Stankey suggested it would.

    Cuts are feasible on the distribution side because many consumers were already buying products online instead of visiting traditional stores. Even where it hasn’t led to closures, COVID-19 has made people worried about leaving the home and increasingly reliant on the Internet. The call center environment, meanwhile, must be one of the most popular hangouts your host-seeking virus can find – something like Mardi Gras to the average spring breaker. Substituting artificially intelligent chatbots for customer service assistants can now be done under a health-and-safety banner.

    Table 1: Executive compensation at AT&T:
    2017 2018 2019
    Randall Stephenson$28,720,720 $29,118,118 $32,032,925
    John Stankey $10,094,583 $16,552,905 $22,473,006
    John Stephens $13,892,807 $15,642,304 $16,725,328
    Source: AT&T
    Some staff in field operations can also expect the chop. Stankey’s plan is to use artificial intelligence and other technologies to reduce trips by technicians to customer premises. He might learn a thing or two from Japan’s Rakuten, which says it will use drones to inspect basestations. The industry might still lack equipment-installing robots, but AT&T also wants customers to shoulder more of the burden of setting up networks and systems. Keen to avoid exposure to a super-spreading technician, customers may not have to be persuaded.

    Amid this carnage, executive compensation in the US is starting to look obscene. Promotions notwithstanding, Stankey last year pocketed $6 million more than in 2018. CEO Randall Stephenson, the man he might replace, enjoyed a $3 million increase, to about $32 million. John Stephens, the chief financial officer, took home an extra $1 million. No one seriously expects senior executives to earn a fruit picker’s wage, but collecting eight-digit compensation packages when the global economy is having its most violent convulsion since the 1930s is hard to justify. As the dole queues lengthen, it could also be asking for trouble.

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