AT&T and Verizon cut jobs another 6% last year; AI investments continue to increase
In 2018, after AT&T acquired Time Warner, the enlarged AT&T had approximately 230,000 employees and annual revenues of about $172 billion. Both figures have declined subsequently, but headcount has been reduced at a much sharper rate. Data published this week, after AT&T reported full-year sales of $122.3 billion, shows another 9,500 jobs were cut in 2024, decreasing the total to 141,000 workers. Back in 2017, counting the Time Warner business it was then trying to buy, AT&T had as many as 280,000 employees. Is AI being used to replace jettisoned employees at AT&T?
During Monday’s earnings call, AT&T’s CEO John Stankey said AI is already powering a variety of functions at the telco. “What we’ve been able to do in our call centers and how we operate within our customer base, a lot of that has been driven by AI tool applications. And it’s not that we’re necessarily exclusively replacing individuals with the technology, but we’re making them a lot more effective and efficient,” Stankey said, adding that AT&T is also using AI to develop its computer code. “We’re spending less right now to develop new code internally … and it’s through the application of AI and technology.”
Stankey added that AT&T plans to invest more heavily in AI this year, including by using its customer data to more effectively target customers with promotions and other offerings. “If I were to say I had a goal for 2025, I would like to … be talking about good momentum we’ve received in business as a result of executing on some of those things moving forward.”
AI was also highlighted during recent calls about financial results as something that would help to sharpen the axe. Those updates came after AT&T said in December 2024 that its latest aim was to slash another $3 billion in annual costs by the end of 2027. “In 2025, we will make progress on this goal by further integrating AI throughout our operations,” said Stankey this week. AT&T has also put AI to use on writing code and adapting the capabilities of the mobile network based on analysis of traffic patterns.
AT&T officials have previously discussed the possibility that AT&T central offices could host AI capabilities. During a recent analyst event, AT&T CTO Jeremy Legg said that some of the company’s central offices could be used for AI, but that the company would have to address the power requirements for those AI computing functions.
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Job cuts at Verizon have also been dramatic. Under CEO Hans Vestberg, it has managed to grow sales while axing jobs. Annual revenues at the company rose by $6.5 billion between 2020 and 2024, to about $134.8 billion, just as 32,600 jobs were slashed over this period. Workforce shrinkage left Verizon with fewer than 100,000 employees at the end of 2024. The rate of Verizon job cuts was relatively low in 2024, when fewer than 6,000 positions were eliminated, down from the nearly 12,000 that were scrapped in 2023. Yet Verizon employs about 78,000 fewer people today than it did ten years ago, and there has been no sign the trend might go into reverse.
At Verizon, “driving down costs in our operations” is part of a “three-pronged strategy for AI,” Vestberg told analysts. AI Connect, which should be the most exciting prong, positions AI in the same way edge computing was positioned years ago. The idea is to host the resources needed for AI applications in the network facilities that dot the US – some 16,000 “near net” enterprise locations, according to Verizon, along with between 100 and 200 acres of land partially “zoned” for data center build – and then charge for the privilege.
“If you think about where we are on generative AI today, it’s where large language modules are trained at large data centers and that require enormous capacities. Over time, that will, of course, come much closer to the edge of the network,” Verizon CEO Hans Vestberg explained on the operator’s quarterly conference call.
Kyle Malady, head of Verizon Business and the executive leading the operator’s AI efforts, offered more details: “Power, space and cooling are the currencies that are in demand right now, and we have all three,” he said in discussing the AI sector. “As we look across our assets, take inventory and compare against other players in the market, we believe that we are in a leadership position when it comes to usable power and space. We have facilities across the United States that either have spare power, space and cooling, or can be retrofitted. As we sit here today, we have 2-10+ megawatts of usable power across many of our sites. … In addition, we have between 100 and 200 acres of undeveloped land, some currently zoned for data center builds, and much of it in prime, data center-friendly areas.” Malady added that Verizon would deploy Vultr’s GPU-as-a-Service (GPUaaS) in its data centers in order to support the AI computing applications that require those kinds of high-performance graphical processing units (GPUs).
Malady added that Verizon sees a total addressable market (TAM) of $40 billion or more in this new area.
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CEO’s Stankey and Vestberg have made cost cutting a priority, but most of the attendant layoffs so far are not due to the impact of AI. Stankey said, “It’s not that we’re necessarily exclusively replacing individuals with the technology, but we’re making them a lot more effective and efficient in how they handle customer needs and then complementing that with customer-supported AI.”
If AI does create new types of job, as many AI cheerleaders say, they have clearly not increased the headcount at AT&T or Verizon. A key take-away is that over the last few years, telcos were able to operate a business of roughly the same size with just a fraction of the workforce they previously employed. Average revenues per employee rose 6% at Verizon last year, to about $1.35 million, and have soared from less than $717,000 a decade ago. At AT&T, they grew 7% in 2024, to nearly $868,000, and are up from less than $544,000 in 2014.
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