Infonetics 3Q14 IP Telephony reports cover SP VoIP, IMS Equipment/Subscribers + Enterprise UC & Voice Equipment

Infonetics Research released vendor market share and forecasts from its 3rd quarter (3Q14) Service Provider VoIP and IMS Equipment and Subscribers report and it’s 3rd quarter 2014 (3Q14) Enterprise Unified Communications (UC) and Voice Equipment report (Full analysis to be published Dec. 2nd).


  • Globally, the service provider VoIP and IMS market grew 5% in 3Q14 from 3Q13, to $1 billion.    
  • The only product segments to post year-over-year growth in 3Q14 were softswitches, voice application servers, CSCF servers, and session border controllers (SBCs).    
  • 11 operators across the globe-in the U.S., South Korea, Hong Kong, Japan, and Singapore-have launched commercial VoLTE services .    
  • Infonetics expects additional operators in Asia Pacific and Europe to launch VoLTE services in 2015; Apple’s support of VoLTE and voice over WiFi (VoWiFi) has accelerated activity .    
  • On a regional basis, EMEA (Europe, Middle East, Africa) and CALA (Caribbean and Latin America) notched revenue gains in 3Q14 from the year-ago quarter, North America was down slightly, and Asia Pacific declined after a strong Q2.    
  • The top 4 revenue leaders in the carrier VoIP and IMS market in 3Q14 are, in alphabetical order, Alcatel-Lucent, Ericsson, Genband, and Huawei.


“We expected growth in the service provider VoIP and IMS equipment market to slow this year as large operators such as AT&T, Verizon, and NTT DoCoMo commercially launch voice over LTE (VoLTE) and utilize capacity on IMS networks.  Following a tremendous 2013, revenue growth has tapered in 2014, though is still positive, with the market up 5% in the third quarter from a year ago,” notes Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research. “VoLTE deployments will remain the most important driver, though wireline is still making strong contributions.” she added.

. The worldwide PBX market – including TDM, hybrid, and pure IP – dipped 7% year-over-year in 3Q14, but is up 5% sequentially
. In 3Q14, PBX license shipments are down 2% from 3Q13
. The Asia Pacific region typically posts growth in Q3, and it didn’t disappoint, notching a double-digit revenue gain in 3Q14 from a year ago
. Leading global PBX revenue market share in 3Q14 are Avaya, Cisco, and NEC (in alphabetical order), with Microsoft the forerunner in unified communications
(UC) applications
. UC applications continue on a steady upward trajectory, rising 21% in 3Q14 from 3Q13

“The enterprise telephony market continues to struggle as businesses hold off new PBX purchases. Companies are evaluating cloud alternatives and investing in unified communications (UC) applications instead of PBXs, and purchase cycles are getting longer,” notes Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research. “There is competitive pressure as well, but not as much as in the past.” 

Myers adds: “North America again had the toughest quarter of all the regions, with a double-digit decline from the year-ago third quarter.”



Infonetics’ quarterly carrier VoIP and IMS report provides worldwide and regional market share, market size, forecasts through 2018, analysis, and trends for trunk media gateways, SBCs, media servers, softswitches, voice application servers, HSS, CSCF, BGCF, MGCF, IM/presence application servers, and subscribers. Vendors tracked: Alcatel-Lucent, BroadSoft, Dialogic, Ericsson, Genband, Huawei, Mavenir, Metaswitch, NEC, Nokia Networks, Oracle, Radisys, Sonus, ZTE, and others.


 Infonetics’ quarterly enterprise telephony report provides global and regional market size, vendor market share, forecasts through 2018, analysis, and trends for TDM PBXs, hybrid and pure IP PBXs, IP PBXs by system size, VoIP gateways, unified communications, and IP desk phones and softphones. Vendors tracked: Alcatel-Lucent, Audiocodes, Avaya, Cisco, Ericsson-LG Enterprise, Microsoft, Mitel, NEC, Polycom, Samsung, ShoreTel, Toshiba, Unify, Yealink, others.

To buy the reports, contact Infonetics:

. Infonetics’ latest Enterprise Voice, Video, and UC research brief:

. SIP trunking services market expected to top $8 billion by 2018
. Over 3/4 of N. American businesses surveyed plan to use SIP trunking by 2016
. Shift to software and services in enterprise videoconferencing market tamps revenue growth
. Enterprise session border controller (eSBC) market up 8% in 2Q14
. PBX market struggles linger in first half of 2014; UC market up 31% from year ago
. Cloud PBX and unified communication services a $12 billion market by 2018

Download Infonetics’ 2014 market research brochure, publication calendar, events brochure, report highlights, tables of contents, and more at

. Infonetics’ 2015 Enterprise Voice / Video / UC Market Research Lineup
. SIP Trunking Services Forecast (Oct. 6)
. Analyst Note: Unify in Transition, Launches Circuit (Oct. 28)
. Analyst Note: Vonage Solidifies Cloud UC with Telesphere (Nov. 6)
. Enterprise Unified Communications and Voice Equipment Market Analysis (Dec. 2)
. Enterprise Session Border Controllers Forecast (Dec. 9)
. Enterprise Telepresence and Video Conferencing Equipment Forecast (Dec. 12)