Highlights of AT&T CFO and CTO remarks at Morgan Stanley Investor Conference
Network quality driven by significant investments in 5G and fiber:
AT&T believes that its recent and anticipated network investments will bolster its network foundation to compete as the need for high-quality connectivity only continues to increase. At a Morgan Stanley European Investor Conference, AT&T CFO John Stephens indicated that AT&T’s integrated fiber strategy is expected to improve the company’s connectivity offering for both consumer and enterprise markets and enhance its 5G network quality in a cost-efficient manner.
AT&T CTO Andre Fuetsch said: “Obviously what happened was everyone basically started working, started schooling from home, and all of a sudden we had to readjust our lives to work from home, learn from home, and all of a sudden we had to adapt very quickly to that. Within our homes, we had to have these different personas that we normally don’t do — whether it’s doing your day job, performing that duty, helping your children get online so they can do their schooling, and then all the other things in life. That was a blurring, in a way, of these sort of enterprise and consumer segments coming together.”
“All of this technology is great, but at the end of it, we are humans and anything we can do to help facilitate [and] build better, stronger human connections” will benefit society at large, Fuetsch added. “This year we’re really getting pushed and challenged to do that. I really think this type of technology is just going to make things better.”
Artificial Intelligence (AI) Improves Operations:
Some of these technologies, like Artificial Intelligence (AI), are already helping AT&T improve its operations, especially among its field technicians, he said, noting that AT&T’s entire routing and scheduling program relies heavily on AI.
“Any given day we have 35,000 network technicians driving around in trucks installing, and repairing, and maintaining our network. It’s essentially a very complex logistics algorithm and, as you can imagine with a company of our scale, just a single percentage improvement in efficiencies can lead to big, big dollars,” Fuetsch said.
AT&T is also trialing the use of drones with computer vision analytics to help improve inspections of its roughly 70,000 cell sites. When those drones take flight, they are scanning towers, looking for excessive heat dissipation, corrosion, loose cables, and bird nests, among other signs that indicate a required repair.
“All of this is getting fed back into a neural network, which is basically AI based,” and that program identifies the repair checklist, the technician and skill sets required, and the parts needed to remedy the problem, Fuetsch said.
AT&T’s experiences here and elsewhere gives him confidence that “the camera is still and will be the killer app” for the foreseeable future. However, the use of cameras is undergoing dramatic changes, he said.
“We carry about 400 petabytes a day across our network. About 50% of that traffic we carry is video traffic. Most of that is going out in a sort of downstream way. The future is going to be about upstream,” Fuetsch said.
Use of Video Cameras:
Fuetsch envisions new applications that “can help better manage our lives through a simple video camera” with the aid of video analytics and sensing. These advancements are occurring not just despite the scourge of COVID-19, but rather because of it in some ways as well, he said.
“This pandemic has really created some new norms here. I think the good news for operators is connectivity is so important and so relevant for everything we do. As we go into 2021, certainly with hopefully a light at the end of the tunnel here in terms of the pandemic with the latest news we’re hearing about vaccines, I’m actually very optimistic.”
“As we go into 2021, certainly with hopefully a light at the end of the tunnel here in terms of the pandemic with the latest news we’re hearing about vaccines, I’m actually very optimistic,” Fuetsch added.