Gen AI eroding critical thinking skills; AI threatens more telecom job losses
Two alarming research studies this year have drawn attention to the damage that Gen AI agents like ChatGPT are doing to our brains:
The first study, published in February, by Microsoft and Carnegie Mellon University, surveyed 319 knowledge workers and concluded that “while GenAI can improve worker efficiency, it can inhibit critical engagement with work and can potentially lead to long-term overreliance on the tool and diminished skills for independent problem-solving.”
An MIT study divided participants into three essay-writing groups. One group had access to Gen AI and another to Internet search engines while the third group had access to neither. This “brain” group, as MIT’s researchers called it, outperformed the others on measures of cognitive ability. By contrast, participants in the group using a Gen AI large language model (LLM) did the worst. “Brain connectivity systematically scaled down with the amount of external support,” said the report’s authors.
Across the 20 companies regularly tracked by Light Reading, headcount fell by 51,700 last year. Since 2015, it has dropped by more than 476,600, more than a quarter of the previous total.
Source: Light Reading
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Doing More with Less:
- In 2015, Verizon generated sales of $131.6 billion with a workforce of 177,700 employees. Last year, it made $134.8 billion with fewer than 100,000. Revenues per employee, accordingly, have risen from about $741,000 to more than $1.35 million over this period.
- AT&T made nearly $868,000 per employee last year, compared with less than $522,000 in 2015.
- Deutsche Telekom, buoyed by its T-Mobile US business, has grown its revenue per employee from about $356,000 to more than $677,000 over the same time period.
- Orange’s revenue per employee has risen from $298,000 to $368,000.
Significant workforce reductions have happened at all those companies, especially AT&T which finished last year with 141,000 employees – about half the number it had in 2015!
Not to be outdone, headcount at network equipment companies are also shrinking. Ericsson, Europe’s biggest 5G vendor, cut 6,000 jobs or 6% of its workforce last year and has slashed 13,000 jobs since 2023. Nokia’s headcount fell from 86,700 in 2023 to 75,600 at the end of last year. The latest message from Börje Ekholm, Ericsson’s CEO, is that AI will help the company operate with an even smaller workforce in future. “We also see and expect big benefits from the use of AI, and that is one reason why we expect restructuring costs to remain elevated during the year,” he said on this week’s earnings call with analysts.
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Other Voices:
Light Reading’s Iain Morris wrote, “An erosion of brainpower and ceding of tasks to AI would entail a loss of control as people are taken out of the mix. If AI can substitute for a junior coder, as experts say it can, the entry-level job for programming will vanish with inevitable consequences for the entire profession. And as AI assumes responsibility for the jobs once done by humans, a shrinking pool of individuals will understand how networks function.
“If you can’t understand how the AI is making that decision, and why it is making that decision, we could end up with scenarios where when something goes wrong, we simply just can’t understand it,” said Nik Willetts, the CEO of a standards group called the TM Forum, during a recent conversation with Light Reading. “It is a bit of an extreme to just assume no one understands how it works,” he added. “It is a risk, though.”
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References:
AI spending is surging; companies accelerate AI adoption, but job cuts loom large
Verizon and AT&T cut 5,100 more jobs with a combined 214,350 fewer employees than 2015
Big Tech post strong earnings and revenue growth, but cuts jobs along with Telecom Vendors
Nokia (like Ericsson) announces fresh wave of job cuts; Ericsson lays off 240 more in China
Deutsche Telekom exec: AI poses massive challenges for telecom industry
