Gig Internet

Today, Frontier Communications launched the nation’s only network-wide 5 Gig fiber internet service. With the launch of 5 Gig, Frontier will provide customers across its 25 state fiber network – not just select markets – the opportunity to sign up for the new premium service with blazing-fast speeds. The company says that 5 Gig internet has 125x faster upload speeds, 5x faster download speeds and 2.5x less latency than cablecos [1.], but they don’t specify the cable network speeds or latency.

Note 1. Comcast currently offers 1 and 2 Gig Internet. The company announced a successful trial of the world’s first live, multigigabit symmetrical Internet connection powered by 10 Gbps and Full Duplex DOCSIS 4.0 last December. Charter Communications is also planning a DOCSIS 4.0 upgrade to deliver download speeds of 5 Gbps and 10 Gbps over the coming years, but isn’t currently planning to bring symmetrical service offerings to market.

Frontier’s 5 Gig fiber internet service enables customers to run multiple connected devices at their fastest possible speeds. This means:

Symmetrical download and upload speeds at up to 5 gigabits per second
125x faster upload speed than cable
1.6 seconds to download Adobe Photoshop on PC (1GB)
<36 seconds to download a House of Dragons episode in 4K (22 GB)
<2 minutes to download a 100-minute 8K movie (67 GB)
99.9% network reliability

The 5 Gig internet offer starts at $154.99 a month with autopay and includes uncapped data + Wi-Fi router + free installation + premium tech support. There are no additional Wi-Fi or router fees, no data caps or overage charges. The inclusion of a Archer AXE300 Wi-Fi 6E router is a major advantage, because most installed WiFi routers are WiFi 5= IEEE 802.11ac which won’t support giga bit speeds.

Frontier also dropped the price of its 2-gig internet service, which debuted in February 2022 at a cost of $149.99 per month. That service is now priced at $109.99 per month.

New Street Research stated that Frontier’s 5-gig rollout will “help establish Frontier as a leader in network capabilities and drive the message that this is a new Frontier.” The analysts added, “It also helps drive the message that they are delivering a product that Cable can’t.” Furthermore, New Street noted the move could contribute to growth in average revenue per user (ARPU) given the price drop for the 2-gig plan could “drive some incremental demand for that too.”

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On Frontier’s Q3 2022 earnings call, CEO Nick Jeffrey noted 45% to 50% of new customers were taking its 1 Gbps and 2 Gbps plans. Among its installed base, uptake of 1-gig or faster speeds stood at 15% to 20%. That was up sequentially from 10% to 15% in Q2, Jeffrey said at the time.

Frontier is set to report Q4 2022 earnings on February 24th. In a 4Q 2022 earnings preview, the ISP disclosed it added 75,000 new fiber customers and 8,000 total broadband subscribers in the quarter. That was 17% more fiber broadband customers than it had at the end of 2021. For the fifth consecutive quarter, fiber broadband customer additions outpaced copper broadband customer losses, resulting in 8,000 total broadband customer net additions in the fourth quarter of 2022.

Other Competition:

AT&T, Altice USA, Lumen Technologies and Ziply Fiber all already provide symmetrical speeds of 5 Gbps or faster. And Google Fiber has announced plans to debut 5-gig and 8-gig plans early this year. But Frontier claimed it is the only operator thus far to roll out such speeds networkwide.

About Frontier Communications:

Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around a single purpose, Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit frontier.com.

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