Frontier Communications
Frontier Communications recovering from unknown cyberattack!
Frontier Communications provides fiber optic based gigabit Internet access to millions of consumers and businesses across 25 states. Frontier Communications said on Thursday that it’s ‘experiencing technical issues with our internal support platforms.’ Frontier’s mobile apps are also down, with the same warning message being displayed after launching the application. A company representative did not respond to questions about the situation.
The Texas-based telecommunications company reported a cyberattack to the Securities and Exchange Commission (SEC) on Thursday. Frontier said it detected unauthorized access to its IT systems on April 14th and began instituting “containment measures” that included “shutting down certain of the Company’s systems.” The shutdowns caused operational disruption that the company said “could be considered material.”
“Based on the Company’s investigation, it has determined that the third party was likely a cybercrime group, which gained access to, among other information, personally identifiable information,” the company said in the SEC filing.
“As of the date of this filing, the Company believes it has contained the incident and has restored its core information technology environment and is in the process of restoring normal business operations. Based on the company’s investigation, it has determined that the third party was likely a cybercrime group, which gained access to, among other information, personally identifiable information,” the company said.
Investigations into the incident are ongoing and they have hired cybersecurity experts to help with the incident. Law enforcement agencies have been notified.
Despite saying that the shutdowns could be considered material, Frontier later wrote that it “does not believe the incident is reasonably likely to materially impact the Company’s financial condition or results of operations.”
According to Leichtman Research Group, Frontier is the seventh largest broadband Internet supplier in the US, with almost 3 million customers. The company’s copper and fiber network stretches across large portions of the East and West Coasts.
Light Reading reported on Thursday of warnings from Frontier. “We’re experiencing technical issues with our internal support platforms,” said a message on the company’s website homepage. “Our residential and business networks are not affected by this issue. In the meantime, please call for assistance.”
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Last week, AT&T reported that more than 51 million people were affected by a recently-disclosed data breach that included troves of customer information including Social Security numbers, AT&T account numbers and AT&T passcodes.
EchoStar’s Dish Network last year reported a “cybersecurity incident” that impacted its ability to install services, take payments and provide customer care for several weeks.
Fierce reported this week about an intentional cable cut in AT&T’s network that interrupted services at Sacramento Airport.
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The Federal Communications Commission (FCC) updated its data breach rules for the first time in 16 years in December, expanding regulations on how telecommunication companies report cybersecurity incidents. FCC Chairwoman Jessica Rosenworcel argued that the rules the agency created more than 15 years ago are no longer compatible with a modern world where telecommunication carriers have access to a “treasure trove of data about who we are, where we have traveled, and who we have talked to.”
References:
https://therecord.media/telecom-giant-frontier-cyberattack-sec
https://www.sec.gov/ix?doc=/Archives/edgar/data/20520/000119312524100764/d784189d8k.htm
https://www.lightreading.com/security/frontier-we-were-probably-hacked
Building out Frontier Communications fiber network via $1.05 B securitized debt offering
Frontier Communications has nearly three million broadband internet subscribers across 25 states, on a network that reaches about 5.5 million homes and businesses via fiber and another 10 million via copper. About a third of Frontier’s potential fiber customers subscribe, three times the rate of those on copper lines. Frontier built fiber to an additional 339,000 locations in Q1 2023, ending the quarter with 5.5 million fiber passings and 15.4 million total passings. The company also added a record 87,000 fiber subs in the period, extending that customer total to 1.76 million (1.65 million residential and 110,000 business customers).
However, building out its fiber network will cost more than Frontier’s management forecast when the company emerged from bankruptcy in early 2021. Its latest two million locations cost an average of $830 to deploy. In May, management said it expects the remainder of this year’s build to cost between $1,000 and $1,100 per location. It costs Frontier another $600 or so to send a technician to a customer’s home to plug in all the necessary equipment and the like.
Light Reading reports that Vikash Harlalka, telecom analyst at New Street Research, estimates that Frontier’s fiber buildout plan faces a funding gap of about $2.3 billion. However, Frontier Communications’ plan to offer $1.05 billion in securitized debt, with the potential to upsize it, will significantly cut down the company’s funding gap to build fiber to 10 million locations by 2025. The company said:
An indirect subsidiary of the Company intends to offer approximately $1.05 billion aggregate principal amount of secured fiber network revenue term notes (the “Notes”), with the potential to upsize, subject to market conditions and other factors. The Notes will be secured by certain of Frontier’s fiber assets and associated customer contracts in the Dallas metropolitan area and constitute the first offering of green bonds by a Frontier subsidiary.
“The offering should close nearly half the gap (more than half, if the offering is upsized. It takes most of the funding risk off the table,” Harlalka explained in a research note, adding that the move also unlocks a new market for Frontier to tap into for its funding needs. Harlalka noted that Frontier had about $2.7 billion in liquidity at the end of the first quarter of 2023 – enough to meet the company’s capital needs until mid-2024. “This new debt raise should extend that beyond 2024,” he added.
Frontier said the debt offer will be secured by a portion of the company’s fiber assets and associated customer contracts in the Dallas metropolitan area, and marks the first offering of “green bonds” by a Frontier subsidiary. The offer will go toward capital expenditures and research and development, “in line with Frontier’s fiber expansion and copper migration strategies,” the company said.
Last week, Frontier stock dropped 21.3% after The Wall Street Journal reported on potential health risks posed by lead-sheathed copper wires in old networks across the U.S. Frontier declined to comment. The stock decline continued on Monday July 17th with FYBR hitting a low of $11.65 on huge volume of 12,063,100 shares. It rebounded 43.95% in the next four trading days to close at $16.77 on Friday July 21st (albeit on very light volume).
New Street analyst Jonathan Chaplin estimates that remediation costs to Frontier could reach $6 billion if it is required to rip out all the lead-covered copper on its own dime within five years. But there’s overlap with upgrading those same lines to fiber, and Chaplin calculates a $75 fair value for the stock in this unlikely scenario. “Even if it comes to pass, we see upside to the stock,” he writes.
Frontier is scheduled to announce Q2 2023 results on Friday, August 4th.
References:
https://www.barrons.com/articles/buy-frontier-communications-stock-price-pick-a2f82599
Frontier Communications fiber build-out boom continues: record number of fiber subscribers added in the 1st quarter of 2023
Fiber builds propels Frontier Communication’s record 4th Quarter; unveils Fiber Innovation Labs
AT&T to use Frontier’s fiber infrastructure for 4G/5G backhaul in 25 states
Frontier Communications offers first network-wide symmetrical 5 Gig fiber internet service
Frontier Communications adds record fiber broadband customers in Q4 2022
Frontier Communications fiber build-out boom continues: record number of fiber subscribers added in the 1st quarter of 2023
Frontier Communications added record number of fiber broadband customers in the 1st quarter of 2023. The fiber facility based network operator added 87,000 fiber subscribers (including 83,000 residential subs) in the first quarter of 2023, up from +54,000 in the year-ago quarter. Those results beat the 76,000 residential fiber subs Frontier was expected to add in the period. Frontier ended the quarter with 1.76 million fiber customers: 1.65 million residential subscribers and 110,000 business customers.
“We delivered another strong quarter and reached a critical milestone in our transformation. Thanks to our team’s consistent operational performance, we achieved EBITDA growth for the first time in five years,” said Nick Jeffery, President and Chief Executive Officer of Frontier.
“We are creating an internet company that people love. Over the last two years, we have rallied around our purpose of Building Gigabit America, invested in fiber, enhanced our product, put the customer at the center of everything we do and made it easier to do business with us. We are quickly becoming an agile, digital infrastructure company, and I’m confident we will return to growth this year.”
Frontier said it built fiber to an additional 339,000 locations in Q1 2023, up 60% from the 211,000 it built in the year-ago period. Frontier’s Q1 buildout was better than the 300,000 locations expected by the analysts at New Street Research. Frontier ended the quarter with 5.5 million fiber passings and 15.4 million total passings.
First-Quarter 2023 Consolidated Financial Results:
• Revenue of $1.44 billion decreased 0.5% from the first quarter of 2022 as growth in consumer, business and wholesale fiber was more than offset by declines in legacy copper
• Operating income was $143 million and net income was $3 million
• Adjusted EBITDA of $519 million increased 2.0% over the first quarter of 2022 as revenue declines were more than offset by lower content, selling, general and administrative expenses, and cost-saving initiatives
• Adjusted EBITDA margin of 36.0% increased from 35.2% in the first quarter of 2022
• Capital expenditures of $1.15 billion increased from $0.45 billion in the first quarter of 2022 as fiber expansion initiatives accelerated First-Quarter 2023
Consumer Results:
• Consumer revenue of $761 million decreased 1.9% from the first quarter of 2022 as strong growth in fiber broadband was more than offset by declines in legacy copper broadband and voice
• Consumer fiber revenue of $448 million increased 10.1% over the first quarter of 2022 as growth in consumer broadband, voice, and other more than offset declines in video
• Consumer fiber broadband revenue of $298 million increased 17.3% over the first quarter of 2022 driven by growth in fiber broadband customers
• Consumer fiber broadband customer net additions of 84,000 resulted in consumer fiber broadband customer growth of 19.5% from the first quarter of 2022
• Consumer fiber broadband customer churn of 1.20% was roughly flat with churn of 1.19% in the first quarter of 2022
• Consumer fiber broadband ARPU of $61.44 decreased 1.1% from the first quarter of 2022 driven primarily by the autopay and gift-card incentives introduced in the third quarter of 2021 First-Quarter 2023
Business and Wholesale Results:
• Business and wholesale revenue of $657 million decreased 1.4% from the first quarter of 2022 as growth in fiber was more than offset by declines in copper
• Business and wholesale fiber revenue of $281 million increased 6.0% over the first quarter of 2022 as growth in business was partly offset by modest declines in wholesale
• Business fiber broadband customer churn of 1.45% increased from 1.24% in the first quarter of 2022
• Business fiber broadband ARPU of $104.38 decreased 1.2% from the first quarter of 2022
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While Frontier’s fiber growth engine continues to hum along, the company is dealing with higher costs related to its fiber initiative. The company raised its 2023 capex guidance to a range of $3 billion to $3.2 billion, up from an original outlook of $2.8 billion.
Frontier blamed the increase on a couple of factors – a decision to build inventory opportunistically where it saw supply chains ease a bit in the quarter and higher build costs as it scales its build into new geographies. Frontier is also seeing higher labor costs being driven by general inflation and higher rates as some of its multi-year labor contracts come up for renewal.
The anticipated increase in capex this year concerned investors. Frontier shares were down $2.33 (-10.94%) to $19.13 each in Friday morning trading.
Overall, Frontier expects fiber build costs in 2023 to be in the range of $1,000 to $1,100. But it’s confident that total project build costs will remain at about $1,000 per location as it mixes in lower-cost locations in some new-build states and benefits from aerial builds and an increased focus on multiple dwelling units (MDUs), Frontier CFO Scott Beasley said on Friday’s earnings call.
The current capex picture isn’t expected to impact Frontier’s overall fiber buildout/upgrade plan. “We’re confident that the 10 million locations is still attractive to build out,” Beasley said. Frontier is also continuing to explore an additional 1 million to 2 million additional fiber passings beyond the original 10 million target.
Frontier says it’s too early to tell how this year’s cost headwinds might impact future opportunities coming by way of the $42.5 billion Broadband Equity, Access and Deployment (BEAD) program. New Street Research estimates that there are 1.2 million BEAD-eligible locations in Frontier’s footprint. New Street Research expects ARPU pressure at Frontier to ease in the second quarter of the year and return to growth in the third quarter.
Frontier recently initiated several consumer pricing changes for value-added services that were previously free. Whole-home Wi-Fi, for example, now costs $10 per month, its Home Shield Elite product is now $6 per month extra and the company is now charging $50 for professional installs. Those actions are driving new fiber customer monthly ARPU to a range of $65 to $70, the company said.
Frontier is also speeding up its original cost savings target to $500 million by the end of 2024. Its prior target was $400 million by the end of 2024. Frontier is approaching that target through a range of streamlining and simplification initiatives, including improved field operations, self-service capabilities, the consolidation of call centers and an ongoing reduction in copper infrastructure.
Frontier’s guidance for the full year 2023:
• Adjusted EBITDA of $2.11 – $2.16 billion, unchanged from prior guidance
• Fiber build of 1.3 million new locations, unchanged from prior guidance
• Cash capital expenditures of $3.00 – $3.20 billion, an increase from prior guidance of $2.80 billion, reflecting higher inventory levels and fiber build costs
• Cash taxes of approximately $20 million, unchanged from prior guidance
• Net cash interest payments of approximately $655 million, an increase from prior guidance of $630 million, reflecting the $750 million of debt raised in March 2023
• Pension and OPEB expense of approximately $50 million (net of capitalization), unchanged from prior guidance
• Cash pension and OPEB contributions of approximately $125 million, unchanged from prior guidance
References:
Fiber builds propels Frontier Communication’s record 4th Quarter; unveils Fiber Innovation Labs
AT&T to use Frontier’s fiber infrastructure for 4G/5G backhaul in 25 states
Frontier Communications offers first network-wide symmetrical 5 Gig fiber internet service
Frontier Communications adds record fiber broadband customers in Q4 2022
Frontier’s Big Fiber Build-Out Continued in Q3-2022 with 351,000 fiber optic premises added
Frontier Communications sets another fiber buildout record; raises FTTP buildout target for 2022
“Fiber is the future” at Frontier, which added a record 54K fiber broadband customers in 1Q-2022
Frontier’s FTTP to reach 10M locations by 2025; +192,000 FTTP passings in 4Q-2021
Frontier Communications reports added 45,000 fiber broadband subscribers in 4Q-2021 – best in 5 years!
Fiber builds propels Frontier Communication’s record 4th Quarter; unveils Fiber Innovation Labs
Frontier Communications Parent, Inc. (“Frontier”) reported impressive 4th quarter and full-year 2022 results today. The fiber facilities based carrier added a record 76,000 fiber subs in the last quarter, more than two times what it added in the year-ago quarter. The bulk of those fiber subscriber gains are coming from cable competitors, execs said.
Frontier ended 2022 with 1.7 million fiber customers, a figure that represents the majority of its total base of 2.8 million broadband subs. Frontier also built out a record 381,000 new fiber locations in Q4, ending 2022 with 5.2 million fiber locations. That gets Frontier past the halfway point toward a goal of building fiber-to-the-premises to 10 million locations by 2025.
Total revenues were down year-over-year, but consumer fiber revenues rose 7.7% to $436 million versus the prior year period, offsetting declines in video. Consumer fiber broadband revenues surged 15.5%, to $283 million.
“We ended the year strong with another quarter of record operational results. We now have the fiber engine we need to power our growing digital infrastructure business. This is how we advance our purpose of Building Gigabit America,” said Nick Jeffery, President and Chief Executive Officer of Frontier.
“This year, we will accelerate our fiber build and give customers more reasons to choose the un-cable provider. The team is fired up and ready to return to growth in 2023.”
Frontier expects to accelerate its fiber build to 1.3 million homes in 2023 – about 20% faster than its 2022 pace – and end the year with 6.5 million fiber locations. Frontier is also exploring fiber builds beyond its initial goal of 10 million. The company has identified 1 million to 2 million copper locations where it can upgrade to fiber cost-effectively. There’s another 3 million to 4 million locations in its footprint that remain financially unattractive but could get over the hump with government subsidies or partnerships.
Even with its faster build pace, Frontier expects 2023 capital expenditures to reach $2.8 billion, essentially flat versus 2022’s $2.74 billion. Frontier anticipates its fiber buildout costs will stay in its envelope of $900 to $1,000 per location passed.
Frontier believes it’s set to grow its average revenue per user (ARPU) by 2% to 3% in 2023. Tied in, it’s updating its pricing and looking to upsell customers to higher speeds (more than half of new subs are choosing speeds of 1-Gig or more) while also reducing its reliance on perks such as gift cards.
Source: Frontier Q4 2022 earnings presentation
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On the wholesale side, Frontier has fiber tower deals with AT&T, Verizon and T-Mobile and recently inked an expanded deal with AT&T to connect it to Frontier’s central offices. Company President and CEO Nick Jeffery suggested that the same model could apply to the likes of Amazon, Microsoft and other cloud companies that are distributing data and could make use of cache locations where data is being consumed.
But that handwork with wireless network operators has yet to drive Frontier toward deals that could enable it to add mobile services to the bundle, and follow the path being taken by major cable operators such as Comcast and Charter Communications.
Jeffery reiterated a position that Frontier is keeping close watch on potential MVNO partnerships but that no such agreement is imminent. Such a deal could be a “distraction of our capital,” he said.
“For the moment, we don’t see the need to launch with an MVNO and bundle with our core broadband offer,” Jeffery explained. “We think it’s something we could spin up relatively quickly and efficiently if we needed to.”
Full-Year 2022 Highlights:
- Built fiber to 1.2 million locations, bringing total fiber passings to 5.2 million by the end of 2022 – more than halfway to our target of 10 million fiber locations.
- Added a record 250,000 fiber broadband customer net additions, resulting in fiber broadband customer growth of 17.5% from 2021.
- Revenue of $5.79 billion, net income of $441 million, and Adjusted EBITDA of $2.08 billion.
- Capital expenditures of $2.74 billion, including $1.52 billion of non-subsidy-related build capital expenditures and $0.06 billion of subsidy-related build capital expenditures.
- Surpassed our $250 million gross annualized cost savings target more than one year ahead of plan and raised our target to $400 million by the end of 2024.
4th-Quarter 2022 Highlights:
- Built fiber to a record 381,000 locations
- Added a record 76,000 fiber broadband customers
- Revenue of $1.44 billion, net income of $155 million, and Adjusted EBITDA of $528 million
- Capital expenditures of $878 million, including $517 million of non-subsidy-related build capital expenditures and $33 million of subsidy-related build capital expenditures
- Net cash from operations of $360 million, driven by strong operating performance and increased focus on working capital management
- Achieved annualized run-rate cost savings of $336 million
4th-Quarter 2022 Consolidated Financial Results:
- Frontier reported revenue for the quarter ended December 31, 2022, of $1.44 billion, a 6.9% decline compared with the quarter ended December 31, 2021, as growth in consumer, business and wholesale fiber was more than offset by declines in copper and subsidy.
- Revenue growth was negatively impacted by the expiration of CAF II funding at the end of the fourth quarter of 2021.
- Excluding subsidy-related revenue, revenue for the quarter ended December 31, 2022, declined 2.5% compared with the quarter ended December 31, 2021, an improvement in the year-over-year rate of decline reported for the quarter ended September 30, 2022.
- Fourth-quarter 2022 operating income was $136 million and net income was $155 million.
- Capital expenditures were $878 million, an increase from $559 million in the fourth quarter of 2021, as fiber expansion initiatives accelerated.
4th-Quarter 2022 Consumer Results:
- Consumer revenue of $764 million declined 2.3% from the fourth quarter of 2021, as strong growth in fiber broadband was more than offset by declines in legacy video and voice.
- Consumer fiber revenue of $436 million increased 7.7% over the fourth quarter of 2021, as growth in consumer broadband, voice, and other more than offset declines in video.
- Consumer fiber broadband revenue of $283 million increased 15.5% over the fourth quarter of 2021, driven by growth in fiber broadband customers.
- Consumer fiber broadband customer net additions of 73,000 resulted in consumer fiber broadband customer growth of 17.9% from the fourth quarter of 2021.
- Consumer fiber broadband customer churn of 1.32% was flat with the fourth quarter of 2021.
- Consumer fiber broadband ARPU of $61.20 declined 1.6% from the fourth quarter of 2021, as price increases and speed upgrades were more than offset by the autopay and gift-card incentives introduced in the third quarter of 2021.
- Excluding the impact of gift-card incentives, consumer fiber broadband ARPU increased 0.9% over the fourth quarter of 2021.
4th-Quarter 2022 Business and Wholesale Results:
- Business and wholesale revenue of $659 million declined 2.6% from the fourth quarter of 2021, as growth in our fiber footprint was more than offset by declines in our copper footprint.
- Business and wholesale fiber revenue of $285 million increased 5.5% over the fourth quarter of 2021, driven by growth in both business and wholesale.
- Business fiber broadband customer churn of 1.33% increased from 1.23% in the fourth quarter of 2021.
- Business fiber broadband ARPU of $107.68 increased 0.8% from the fourth quarter of 2021.
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Separately, Frontier introduced its Fiber Innovation Labs yesterday – National Innovation Day – designed for inventing and testing new patents, technologies and processes that will advance its fiber-optic network. Improving the customer experience and driving efficiencies are key to accelerating Frontier’s fiber-first strategy. Frontier’s labs serve as a testing ground to find new technologies and procedures to advance the way it delivers blazing-fast fiber internet to consumers and businesses across the country.
“The work we are doing in our Fiber Innovation Labs will change the way we serve our customers and will ultimately change the industry,” said Veronica Bloodworth, Frontier’s Chief Network Officer. “We have the best team in the business – they live and breathe innovation. They have been awarded several patents and are in the process of bringing those new inventions to life to deliver the best ‘un-cable’ internet experience to our customers. Be prepared to be amazed.”
As part of Frontier’s Fiber Innovation Labs, the company has launched its first-ever outside plant facility in Lewisville, Texas. The facility is designed as a miniature suburban neighborhood that mimics the real-life experiences of its techs serving customers every day. It features roads, sidewalks, a state-of-the-art central office, a small house and a reconstructed manhole system. It also simulates weather elements and temperature changes. Here, the Frontier team can test and learn new methods in real-world environments to install and maintain its fiber-optic network.
References:
AT&T to use Frontier’s fiber infrastructure for 4G/5G backhaul in 25 states
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AT&T to use Frontier’s fiber infrastructure for 4G/5G backhaul in 25 states
Frontier Communications and AT&T today announced a deal that will enable AT&T cell towers to connect to Frontier’s ultra-fast fiber network. Specifically, AT&T will use Frontier’s fiber infrastructure [1.] in areas where AT&T doesn’t currently own fiber. This will improve the resiliency, reliability and speed of the wireless service that AT&T offers to its customers. AT&T is the first tenant to rent space in Frontier’s hyper-local offices and will utilize Frontier’s fiber-optic network to connect with its cell towers that are in Frontier’s network.
Note 1. Frontier’s fiber network is available in 25 states.
Frontier’s footprint is complementary to AT&T’s existing network, which will help accelerate the company’s 5G deployment. AT&T will tap into Frontier’s fiber-to-the-tower (FTTT) infrastructure to connect to AT&T’s wireless cell towers. AT&T is the first tenant to rent space in Frontier’s local central office facilities, they said.
This deal is an extension of AT&T and Frontier’s 2021 agreement that brought the two complementary fiber networks together to power business customers nationwide. That multi-year agreement, focused on Frontier service territories in parts of 25 states, also mentioned support for deployment of AT&T’s 5G network.
The deal comes together as Frontier pushes ahead with a fiber upgrade and buildout plan. Frontier announced late last year that it had neared the halfway point toward a goal of reaching at least 10 million locations with fiber by the end of 2025. While a good portion of that work is focused on delivering services to Frontier’s own residential and business customers, the agreement with AT&T highlights the buildout’s wholesale opportunity.
Fiber backhaul is increasingly critical to support the data demands of wireless networks, including 5G. This agreement enables AT&T to stay ahead of those demands and build on an existing relationship between the two companies. Also, fiber backhaul could help spark a wholesale business that’s been in decline. Frontier’s overall business and wholesale revenues dropped 7.5% in Q3 2022 year-over-year, primarily due to declines in its copper footprint. Meanwhile, business and wholesale fiber revenues rose 1.1%, to $267 million, sequentially.
As illustrated in the figure below, backhaul comprises the Transport network, that connects the Tower / Access Point (mobile base station), which is part of the Radio Access Network (RAN), to the Core Network, where most computing resources are located.
“We’re excited to collaborate with AT&T in strengthening their wireless service with our fiber infrastructure,” said Vishal Dixit, Frontier’s Chief Strategy Officer & EVP Wholesale. “As one of the largest fiber builders in the country, our fiber infrastructure offers an attractive opportunity for tech companies to use this future-proof foundation for their wireless services. This is another example of how innovation is helping to transform Frontier.”
”Fiber is central to our wireless strategy and to our overall connectivity approach,” said Cheryl Choy, Senior Vice President, Network Planning & Engineering, AT&T. “This expanded collaboration with Frontier is a win for both companies, as they can fully utilize their fiber infrastructure, and we can continue to ensure our wireless services are powered by the unparalleled capacity of fiber optic networks.”
About Frontier:
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around a single purpose, Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit frontier.com.
About AT&T:
We help more than 100 million U.S. families, friends and neighbors, plus nearly 2.5 million businesses, connect to greater possibility. From the first phone call 140+ years ago to our 5G wireless and multi-gig internet offerings today, we @ATT innovate to improve lives. For more information about AT&T Inc. (NYSE:T), please visit us at about.att.com. Investors can learn more at investors.att.com.
Media Contacts:
Chrissy Murray
VP, Corporate Communications
[email protected]
Anne Tidrick
Director, Corporate Communications
+1 469-516-5862
[email protected]
References:
Frontier Communications offers first network-wide symmetrical 5 Gig fiber internet service
Frontier Communications adds record fiber broadband customers in Q4 2022
Frontier’s Big Fiber Build-Out Continued in Q3-2022 with 351,000 fiber optic premises added
Frontier Communications sets another fiber buildout record; raises FTTP buildout target for 2022
“Fiber is the future” at Frontier, which added a record 54K fiber broadband customers in 1Q-2022
Frontier’s FTTP to reach 10M locations by 2025; +192,000 FTTP passings in 4Q-2021
Frontier Communications offers first network-wide symmetrical 5 Gig fiber internet service
Today, Frontier Communications launched the nation’s only network-wide 5 Gig fiber internet service. With the launch of 5 Gig, Frontier will provide customers across its 25 state fiber network – not just select markets – the opportunity to sign up for the new premium service with blazing-fast speeds. The company says that 5 Gig internet has 125x faster upload speeds, 5x faster download speeds and 2.5x less latency than cablecos [1.], but they don’t specify the cable network speeds or latency.
Note 1. Comcast currently offers 1 and 2 Gig Internet. The company announced a successful trial of the world’s first live, multigigabit symmetrical Internet connection powered by 10 Gbps and Full Duplex DOCSIS 4.0 last December. Charter Communications is also planning a DOCSIS 4.0 upgrade to deliver download speeds of 5 Gbps and 10 Gbps over the coming years, but isn’t currently planning to bring symmetrical service offerings to market.
Frontier’s 5 Gig fiber internet service enables customers to run multiple connected devices at their fastest possible speeds. This means:
- Symmetrical download and upload speeds at up to 5 gigabits per second
- 125x faster upload speed than cable
- 1.6 seconds to download Adobe Photoshop on PC (1GB)
- <36 seconds to download a House of Dragons episode in 4K (22 GB)
- <2 minutes to download a 100-minute 8K movie (67 GB)
- 99.9% network reliability
The 5 Gig internet offer starts at $154.99 a month with autopay and includes uncapped data + Wi-Fi router + free installation + premium tech support. There are no additional Wi-Fi or router fees, no data caps or overage charges. The inclusion of a Archer AXE300 Wi-Fi 6E router is a major advantage, because most installed WiFi routers are WiFi 5= IEEE 802.11ac which won’t support giga bit speeds.
Frontier also dropped the price of its 2-gig internet service, which debuted in February 2022 at a cost of $149.99 per month. That service is now priced at $109.99 per month.
New Street Research stated that Frontier’s 5-gig rollout will “help establish Frontier as a leader in network capabilities and drive the message that this is a new Frontier.” The analysts added, “It also helps drive the message that they are delivering a product that Cable can’t.” Furthermore, New Street noted the move could contribute to growth in average revenue per user (ARPU) given the price drop for the 2-gig plan could “drive some incremental demand for that too.”
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On Frontier’s Q3 2022 earnings call, CEO Nick Jeffrey noted 45% to 50% of new customers were taking its 1 Gbps and 2 Gbps plans. Among its installed base, uptake of 1-gig or faster speeds stood at 15% to 20%. That was up sequentially from 10% to 15% in Q2, Jeffrey said at the time.
Frontier is set to report Q4 2022 earnings on February 24th. In a 4Q 2022 earnings preview, the ISP disclosed it added 75,000 new fiber customers and 8,000 total broadband subscribers in the quarter. That was 17% more fiber broadband customers than it had at the end of 2021. For the fifth consecutive quarter, fiber broadband customer additions outpaced copper broadband customer losses, resulting in 8,000 total broadband customer net additions in the fourth quarter of 2022.
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Other Competition:
AT&T, Altice USA, Lumen Technologies and Ziply Fiber all already provide symmetrical speeds of 5 Gbps or faster. And Google Fiber has announced plans to debut 5-gig and 8-gig plans early this year. But Frontier claimed it is the only operator thus far to roll out such speeds networkwide.
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About Frontier Communications:
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around a single purpose, Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit frontier.com.
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Media Contact:
Chrissy Murray, VP, Corporate Communications
+1 504-952-4225 [email protected]
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References:
https://frontier.com/shop/internet/fiber-internet/5-gig
Frontier Communications adds record fiber broadband customers in Q4 2022
Frontier Communications sets another fiber buildout record; raises FTTP buildout target for 2022
Frontier Communications adds record fiber broadband customers in Q4 2022
Frontier Communications previewed its Q4 2022 results today, revealing it gained 75,000 new fiber customers and had 8,000 total broadband net additions.
- Strong customer growth in Q4 led Frontier to finish 2022 with 17% more fiber broadband customers than it had at the end of 2021.
- For the fifth consecutive quarter, fiber broadband customer additions outpaced copper broadband customer losses, resulting in 8,000 total broadband customer net additions in the fourth quarter of 2022.
During a Citi investor conference presentation following the announcement, CFO Scott Beasley said growth spanned both new and existing markets and resulted in part from gains made against cable competitors. “We continue to outpace our cable competitors, gaining share in nearly every geography we operate in. Our new position as the ‘un-cable’ provider is taking hold. We are bringing customers a superior product and it is paying off in record broadband customer growth.”
According to Beasley, the vast majority of its net additions are customers who are new to Frontier rather than those converting from a legacy DSL service. That means most either moved into or within the operator’s territory during the quarter or switched from cable. “We had success against every competitor in every geography,” the CFO stated. Asked whether cable’s recent efforts to woo consumers with fixed-mobile bundles presented a challenge, Beasley said Frontier hasn’t yet “seen much of an impact from their converged offerings.”
Frontier doesn’t appear to be concerned about advances from fixed wireless access (FWA) rivals either. New Street Research noted Frontier’s net add announcement implied it lost 67,000 copper subscribers, which was significantly higher than the 56,000 the analyst firm had expected. However, Beasley said fixed wireless has had “very little impact” on its fiber gross additions.
Regarding its DSL based services, Beasley said “we haven’t seen any significant impact from fixed wireless (FWA)” in terms of churn but acknowledged FWA is “nibbling around the edges” where new movers only have the choice between Frontier’s DSL or a fixed wireless product.
Beasley added despite macroeconomic challenges and a recessionary environment, Frontier hasn’t seen any slowdown in bill payments or tier step-downs from customers. In fact, as it works to achieve a goal of 3% to 4% year-on-year average revenue per user (ARPU) growth by the end of 2023, he said it will actually look to encourage customer plan step-ups. Beasley noted uptake of its gigabit plans currently stands around 15% among Frontier’s base and around 45% for new customers, leaving plenty of room for movement. The company will also implement “normal base price increases to reflect higher input costs” and use gift card promotions to retain and gain other subscribers, he said.
Media Contact:
Chrissy Murray
VP, Corporate Communications
+1 504-952-4225
[email protected]
References:
https://investor.frontier.com/news/news-details/2023/Frontier-Adds-Record-Fiber-Broadband-Customers-in-Q4-2022/default.aspx
https://investor.frontier.com/events-and-presentations/events/event-details/2023/Citi-Communications-Media–Entertainment-Conference/default.aspx
https://www.fiercetelecom.com/broadband/frontier-bags-75k-fiber-subs-q4-2022-eyes-arpu-gains-23
Frontier’s Big Fiber Build-Out Continued in Q3-2022 with 351,000 fiber optic premises added
Frontier Communications sets another fiber buildout record; raises FTTP buildout target for 2022
“Fiber is the future” at Frontier, which added a record 54K fiber broadband customers in 1Q-2022
Frontier Communications reports added 45,000 fiber broadband subscribers in 4Q-2021 – best in 5 years!
Frontier’s FTTP to reach 10M locations by 2025; +192,000 FTTP passings in 4Q-2021
Frontier Communications Accelerates Fiber Build Out -10 Million locations passed by 2025
Frontier Communications and Ziply Fiber to raise funds for fiber optic network buildouts
Frontier’s Big Fiber Build-Out Continued in Q3-2022 with 351,000 fiber optic premises added
Frontier Communicatons massive fiber build-out continued in the third quarter (Q3-2022), as the company added record number of fiber subscribers to reach a total of 4.8M fiber locations. Frontier is poised to reach 5 million locations passed with fiber-to-the-premises (FTTP) networks this month, putting it at the halfway point toward a goal to reach at least 10 million locations with fiber by the end of 2025. The company added a record 64,000 fiber subscribers, beating the 57,000 expected by analysts. That helped to offset greater than expected copper subscriber losses of -58,000. Consumer fiber Q3 revenue climbed 14% to $424 million while consumer copper fiber dropped 3% to $361 million.
Frontier built FTTP to a record 351,000 fiber optic premises in Q3-2022, handily beating the 185,000 built out in the year-ago quarter and the 281,000 built in Q2 2022. Frontier ended Q3 with 1.50 million fiber subs, up 16% versus the year-ago quarter.
“We delivered another quarter of record-breaking operational results,” said Nick Jeffery, President and Chief Executive Officer of Frontier. “Our team set a new pace for building and selling fiber this quarter. At the same time, we radically simplified our business and delivered significant cost savings ahead of plan. This is a sign of a successful turnaround.
“Our team has rallied around our purpose of Building Gigabit America and is laser-focused on executing our fiber-first strategy. As the second-largest fiber builder and the largest pure-play fiber provider in the country, we are well-positioned to win.”
Third-quarter 2022 Highlights:
- Built fiber to a record 351,000 locations to reach a total of 4.8 million fiber locations, nearly halfway to our target of 10 million fiber locations
- Added a record 66,000 fiber broadband customers, resulting in fiber broadband customer growth of 15.8% compared with the third quarter of 2021
- Revenue of $1.44 billion, net income of $120 million, and Adjusted EBITDA of $508 million
- Capital expenditures of $772 million, including $18 million of subsidy-related build capital expenditures, $442 million of non-subsidy-related build capital expenditures, and $170 million of customer-acquisition capital expenditures.
- Net cash from operations of $284 million, driven by healthy operating performance and increased focus on working capital management
- Nearly achieved our $250 million gross annual cost savings target more than one year ahead of plan, enabling us to raise our target to $400 million by the end of 2024
In Frontier’s “base” fiber footprint of 3.2 million homes (in more mature areas where fiber’s been available for several years), penetration rose 30 basis points in Q3 to 42.9%. “When we look at the growth over the past year, we see a clear path to achieving our long term target of 45% penetration in our base markets,” Frontier CEO Nick Jeffery said.
Penetration rates in Frontier’s expansion fiber footprint for the 2021 cohort is on target and is exceeding expectations in the 2020 expansion fiber footprint, he said.
Fiber ARPU (average revenue per user) was up 2.6% year-over-year, but came a little short of expectations thanks in part to gift card promotions. Frontier’s consumer fiber ARPU, at $62.97, missed New Street Research’s expectation of $63.67 and a consensus estimate of $64.51. Copper ARPU, however, beat estimates: $49.65 versus an expected $48.57.
Frontier CEO Jeffery said faster speeds remain a top ARPU driver, with 45% to 50% of new fiber subs selecting tiers offering speeds of 1Gbit/s or more. Fiber subs taking speeds of 1Gbit/s or more now make up 15% to 20% of Frontier’s base, up from 10% to 15% last quarter, he said.
Frontier currently has no plans to raise prices due to inflation and other economic pressures, but the company left the door open to such a move.
“We’ll be a rational pricing actor in this market,” Jeffery said. “If those [inflationary pressures] don’t moderate, then of course we maybe consider pricing actions to compensate…just as we’re seeing others doing.”
Frontier also has no immediate plans to strike an MVNO deal that would enable it to use mobile in a bundle to help gain and retain broadband subscribers – a playbook already in use by Comcast, Charter Communications, WideOpenWest and Altice USA.
As churn rates remain stable and low, Jeffery explained, “the argument for using some of that scarce capital to divert into an MVNO to solve a problem that we don’t yet have, I think, would probably not make our shareholders super happy.” Importantly, Frontier has experience in the mobile area from execs who previously worked at Vodafone, Verizon and AT&T.
“We’re watching it very closely and if consumer behavior changes or if the market changes in a material way that impacts us such that moving some of our scarce capital to build or partner with an MVNO would be a smart thing to do, we’ll do it and we’ll do it very quickly,” Jeffery said. “But now isn’t the moment for us.”
Frontier ended the quarter with $3.3 billion of liquidity to fund its fiber build. Beasley said Frontier has additional options if needed, including taking on more debt, selling non-core real estate assets, access to government subsidies and the benefits of a cost-savings plan that has exceeded the target (from an original $250 million to $400 million).
References:
The conference call webcast and presentation materials are accessible through Frontier’s Investor Relations website and will remain archived at that location.
https://events.q4inc.com/attendee/387527166
https://www.lightreading.com/broadband/frontiers-big-fiber-build-nears-halfway-point-/d/d-id/781503?
Frontier Communications sets another fiber buildout record; raises FTTP buildout target for 2022
Frontier Communications reported better than expected 2nd quarter 2022 results on Friday. Operating income was $166 million and net income was $101 million for the 2nd quarter 2022. Adjusted EBITDA was $535 million, representing sequential growth of 5.1% from the first quarter of 2022, driven by the sequential increase in Consumer revenue, accelerating cost reductions, and a one-time $8 million sales tax refund. Adjusted EBITDA declined from $628 million in the second quarter of 2021 primarily due to subsidy-related revenue declines, partially offset by lower operating expenses and cost savings initiatives.
The fiber facilities based telco set another fiber network buildout record in the second quarter of 2022. Frontier also raised its fiber-to-the-premises (FTTP) buildout target for the full year to a range of 1.1 million to 1.2 million locations, up 10% to 20% from an earlier target of about 1 million locations.. Capital expenditures were $641 million, an increase from $385 million in the second quarter of 2021, as fiber expansion initiatives accelerated. Frontier’s fiber network passed 4.4 million locations (out of a total fiber footprint of 15 million locations covering parts of 25 states), a marker on the way to a grander plan to build FTTP to at least 10 million locations by 2025.
“Frontier is Building Gigabit America. We are deploying fiber and connecting people to the digital society at a record pace,” said Nick Jeffery, President and Chief Executive Officer of Frontier. “We have the second-largest fiber build in the country and this expansion is unlocking new opportunities to meet increased consumer demand for blazing-fast fiber broadband while driving efficiencies across our business.”
Mr. Jeffery continued, “In the second quarter, we saw the impact of our operational success translate into financial growth, and we delivered sequential EBITDA growth ahead of schedule. Our team’s operational discipline over the last year has improved Frontier’s financial trajectory and positioned us as the preferred digital partner for customers across our footprint.”
Second-quarter 2022 Highlights:
- Built fiber to a record 281,000 locations
- Added 54,000 fiber broadband customer net additions, resulting in fiber broadband customer growth of 13.4% compared with the second quarter of 2021
- Revenue of $1.46 billion, net income of $101 million, and Adjusted EBITDA of $535 million
- Capital expenditures of $641 million, including $325 million of non-subsidy-related build capital expenditures
- Net cash from operations of $229 million, driven by healthy operating performance and increased focus on working capital management
- Raised $1.20 billion of debt in May, contributing to liquidity of approximately $3.70 billion
Frontier was able to accelerate its Q2 fiber buildout and expand its full 2022 target in the face of a “challenging supply chain and macroeconomic environment,” Jeffery said on the company’s Q2 earnings call on Friday August 5th. Jeffery noted that Frontier has diversified its fiber build into six additional states and plans to be building in at least 12 states by the end of the year. “This geographic diversity expands our opportunity to build fiber and provides redundancy for maintaining our build pace,” he said. Frontier is pairing that with additional contracts for both labor and equipment and realizing cost efficiencies using a blend of “cluster density” and new construction techniques – moves that are helping the company manage through both inflation and labor-related challenges, Jeffery added.
Frontier’s current FTTP buildout plan covering 10 million locations focuses on a portion of its footprint referred to as Wave 1 and Wave 2. The telco is also piecing together a plan for Wave 3 – a portion of its footprint with 5 million locations in rural areas deemed to be financially less attractive to build fiber.
However, Frontier execs said a fresh analysis indicates that between 1 million to 2 million of those Wave 3 locations can be converted to FTTP economically without government subsidies.
John Stratton, Frontier’s executive chairman, said the other 3 million to 4 million remaining locations in Wave 3 could also meet the company’s return-on-investment thresholds depending on how the distribution of some $42 billion in federal infrastructure funding pans out in the coming years. However, the overall funding plan for a Wave 3 build is still being ironed out. Frontier is also exploring other options for Wave 3, including partnerships and joint ventures.
As US cable operators and telcos struggled to gain broadband subs in Q2 2022, Frontier bucked the trend, adding 9,000 total broadband subs in the period when a loss of 41,000 legacy DSL/copper subs were included. Jeffery estimated that between 45% to 50% of all new Frontier fiber subs selected speeds of 1-Gig or more. Frontier launched a symmetrical 2-Gig fiber service in February.
Copper-to-fiber migrations are part of Frontier’s subscriber total, but the “vast majority” of those additions are coming from new customers, CFO Scott Beasley said.
“I think it’s clear to see from recent results that, as we’ve always said, fiber is a superior product to cable,” Jeffery said. “And while the cable and fiber market remains competitive, it’s also worth reminding ourselves that in our specific footprint, we have 84% of that where we have one or fewer competitors today. That said, in this quarter, we gained share against every competitor in every geography we operate in.”
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Comments from Nick Del Deo, Senior Analyst at MoffettNathanson:
Frontier’s overall results in Q2 were solid, particularly with respect to financial metrics. On the subscriber front, Frontier continues to expand its fiber broadband base, adding 54K total fiber broadband customers (consumer and business), the same as in Q1, with a nice uptick in SMB adds (1K in Q4, 2K in Q1, and 4K in Q2). Gains came from both base markets and expansion markets. Copper losses also ticked up, but the company still added broadband customers overall, the third consecutive quarter it has done so. The company achieved this despite Q2 seasonality (primarily snowbirds in its Florida markets) and churning out nonpaying copper customers with the expiration of COVID-era requirements. Frontier is not seeing any deterioration in bad debt or customer payment trends with shifts in the macro environment.
In Q2, the cable industry posted total broadband net adds that were approximately zero, the first time this has happened since cable broadband was introduced about 25 years ago. Frontier’s telco peers reported weak results, too, with little change in fiber adds and heightened DSL losses. The management teams pegged the performance, to varying degrees, on: low gross connects stemming from low move rates; a return of seasonality that disappeared during the pandemic (e.g., college students); competition, most notably from fixed wireless (though this was not uniformly described as material); a pull-forward of some demand due to COVID over the past couple of years; and disconnects associated with government support programs rolling off. [Rightly or wrongly, market saturation has not been cited as a possible headwind.]
Frontier has banked the future of the company on broadband net adds, with a plan to upgrade a large portion of its footprint to FTTH and take share, primarily from the cable operators. The accelerating growth of Frontier’s fiber footprint offers some protection from market-wide trends, since it should mechanically gain net subscribers where it upgrades from copper to fiber. But Frontier has something else going for it, too: an ongoing transition from a company with weak management, a poorly received brand (to be generous), bad customer service, and no strategic focus to the opposite. These “softer” attributes matter.
Frontier stepped up the pace of its fiber expansion in Q2, adding 281K locations vs. 211K last quarter, and expects to reach 1.1-1.2M homes this year. While it remains early, Frontier’s expansion fiber cohort penetration rates remain encouraging; the 2020 build cohort stands at 22% at 12 months and 44% at 24 months, albeit on a small base of “golden” trials, while its larger 2021 build cohort stands at 17% at 12 months, right in the middle of its target range. While acknowledging “pockets” of expense pressure, the company remains confident in its $900-1,000 cost per location target. Management indicated that it now believes 1-2M of its 5M wave three locations, which have been set aside from an upgrade perspective, can be profitably converted to fiber without government subsidies (the 3-4M latter require support). The company did not announce specific changes to its fiber build plans with this update, but did note that some of these locations may be sprinkled in to the plans it has previously laid out. Management suggested these 1-2M locations would have a somewhat lower return profile than its wave two locations, in mid-teens rather than mid-to-high-teens. Financial results in Q2 were better than expected. Revenue was 0.8% ahead of consensus, with the effects of sustained fiber net adds and a jump in copper broadband ARPU driving the outperformance. EBITDA was 4.7% higher than consensus and was up sequentially.
References:
Frontier Communications Accelerates Fiber Build Out -10 Million locations passed by 2025
Frontier Communications and Ziply Fiber to raise funds for fiber optic network buildouts
“Fiber is the future” at Frontier, which added a record 54K fiber broadband customers in 1Q-2022
Frontier Communications added a record 54,000 fiber broadband customers in the first quarter of 2022, a 20% gain over the previous record set in Q4 2021 and somewhat higher than expectations coming in to the quarter. These fiber customer adds are coming from both new and existing fiber markets. Frontier’s data continues to track nicely: 22% penetration at the 12-month mark for its 2020 cohort and 18% for its larger 2021 cohort, and 44% at the 24-month mark for its (admittedly small and probably not broadly representative) 2020 cohort. Base market penetration was up 50 basis points in the quarter and 90 basis points over the past two quarters.
Frontier’s aggressive fiber network buildout and a record low churn of 1.19%, enabled the telco to offset copper losses and add 20,000 net broadband subs for Q1 2021. That’s a record nearly two times higher than that set in the prior quarter. Frontier ended the quarter with 1.38 million residential fiber broadband subs, up 11% YoY.
Frontier plans to expand its fiber-to-the-premises (FTTP) footprint to 10 million locations by 2025 – a figure that includes the company’s “Wave 1” and “Wave 2” builds. Frontier built fiber out to another 211,000 locations in the first quarter of 2022, and says it’s on track to add more than 1 million FTTP locations for all of 2022, and another 1.6 million in 2023.
Frontier passed another 211K locations with fiber in the quarter, up from the ~190K level of the prior two quarters, a nice accomplishment in light of the disruptions associated with Omicron early in the quarter (100K of the 211K passings were achieved in March alone). Management continues to expect to add at least 1M fiber locations in 2022, and it seems on track to meet or exceed that target.
“Positive net adds is the new normal,” Nick Jeffery, Frontier’s president and CEO, declared on Friday’s earnings call. The CEO continued:
“We gained momentum in business and wholesale, reaching a key inflection point in SMB and we made progress improving our employee engagement. And last week, we unveiled our new Frontier brand. A year ago, we said we will take a long and hard look at our brand and its future and after a thorough data-driven evaluation I am delighted with the results. Our new brand is modern, more relevant, more tech-oriented, and reflects our commitment to relentlessly being better in our business and for our customers. We also gained customers in our mature fiber market, what we refer to as our base fiber footprint. In our base fiber footprint, penetration increased 50 basis points sequentially to 42.4%. And our base fiber footprint serves as a target for where we expect to drive penetration in our expansion fiber footprint and we expect to steadily grow penetration to at least 45% over time.
In our expansion fiber footprint, we are also making excellent progress. At the 12-month mark, our 2021 build cohort reached penetration of 18%, consistent with our target range of 15% to 20%. And at the 24-month mark, our 2020 build cohort reached penetration of 44%, significantly outperforming our target range of 25% to 30%. As larger builds are pulled into our 2020 cohort throughout the year, we continue to expect penetration of 25% to 30% at the 24-month mark.”
Indeed, Frontier’s operations and service levels have improved dramatically over the past two years. Our colleague Nick Del Deo at MoffettNathanson wrote in a research note to clients:
By some measures, Frontier is now operating at as high a level as key competitor Charter in the California market. And this is having an effect on its customer perceptions and market traction. Its American Consumer Satisfaction Index scores are slowly moving up, while its net promoter score has surged, especially where it has rolled out FTTH. Churn has fallen, as have customer care call volumes.
Frontier’s post-emergence management team has taken a data-driven approach to running the business and making key decisions. Put simply, the choice to refresh the company’s font and logo rather than totally rebrand is further evidence that changes to the business are working.”
To reiterate, 1Q-2022 fiber penetration rates rose to 42.45% in the company’s base fiber footprint. Frontier expects to reach penetration rates of at least 45% over time.
In the expansion areas, Frontier realized a penetration rate of 12% at the 12-month mark in its 2021 fiber build cohort – within its target range of 15%-20%. In the 2020 FTTP build cohort, Frontier is seeing a 44% penetration rate at the 24-month mark, outperforming its target range of 25%-30%.
Source: Frontier Communications Q1 2022 earnings presentation
CEO Jeffery said Frontier’s fiber-powered services are taking share from incumbent cable operators, but didn’t elaborate on how much damage Frontier is inflicting. He also acknowledged that fixed wireless access (FWA) could present an attractive option in rural areas where fiber isn’t present. Jeffery also believes fiber represents “a fundamentally different proposition” over FWA, given current data usage trends. In March, the average Frontier fiber subscriber consumed about 900 gigabytes of data, up 30% from pre-pandemic levels, with a portion consistently consuming more than 1 terabyte per month.
Significantly, Frontier gained new customers in areas where fiber is being built out. “This is critical because we know our future is fiber and fiber customers are the ones that will drive our growth in the years to come,” said Jeffery, a former Vodafone UK exec who took the helm of Frontier in March 2021.
For the full 2022 year, Frontier is targeting adjusted EBIDTA of $2 billion to $2.15 billion, and capital expenditures in the range of $2.4 billion to $2.5 billion, the same as guidance issued last quarter. This implies $2,003M for the remainder of the year at the midpoint. Management continues to target FTTH builds in 2022 of at least 1,000K vs. 638K built in 2021.
References:
https://s1.q4cdn.com/144417568/files/doc_financials/2022/q1/Frontier-First-Quarter-2022-Results.pdf