Ericsson integrates agentic AI into its NetCloud platform for self healing and autonomous 5G private networks

Posted on by Alan Weissberger

Ericsson is integrating agentic AI into its NetCloud platform to create self-healing and autonomous 5G private (enterprise) networks. This initiative upgrades the existing NetCloud Assistant (ANA), a generative AI tool, into a strategic partner capable of managing complex workflows and orchestrating multiple AI agents.  The agentic AI agent aims to simplify private 5G adoption by reducing deployment complexity and the need for specialized administration.   This new agentic architecture allows the new Ericsson system to interpret high-level instructions and autonomously assign tasks to a team of specialized AI agents.

Key AI features include:

  • Agentic organizational hierarchy: ANA will be supported by multiple orchestrator and functional AI agents capable of planning and executing (with administrator direction). Orchestrator agents will be deployed in phases, starting with a troubleshooting agent planned in Q4 2025, followed by configuration, deployment, and policy agents planned in 2026. These orchestrators will connect with task, process, knowledge, and decision agents within an integrated agentic framework.
  • Automated troubleshooting: ANA’s troubleshooting orchestrator will include automated workflows that address the top issues identified by Ericsson support teams, partners, and customers, such as offline devices and poor signal quality. Planned to launch in Q4 2025, this feature is expected to reduce downtime and customer support cases by over 20 percent.
  • Multi-modal content generation: ANA can now generate dynamic graphs to visually represent trends and complex query results involving multiple data points.
  • Explainable AI: ANA displays real-time process feedback, revealing steps taken by AI agents in order to enhance transparency and trust.
  • Expanded AIOps insights: NetCloud AIOps will be expanded to provide isolation and correlation of fault, performance, configuration, and accounting anomalies for Wireless WAN and NetCloud SASE. For Ericsson Private 5G, NetCloud is expected to provide service health analytics including KPI monitoring and user equipment connectivity diagnostics. Planned availability Q4 2025.
Planned to be available Q4 2025, the integration of Ericsson Private 5G into the NetCloud platform brings powerful advantages to enterprise 5G customers, including access to AI features, real-time feature availability, simplified lifecycle management, greater agility across multisite deployments and better administrator controls with distinct user roles and permissions. NetCloud acts as a foundation for future agentic AI features focused on removing friction and adding value for the enterprise. These innovations directly address critical adoption barriers as more industrial enterprises leverage private 5G for business-critical connectivity. With this integration, Ericsson is empowering businesses to overcome these challenges and unlock the full potential of 5G in IT and OT environments.
Ericsson announces integration of new agentic AI technology into NetCloud
Ericsson says: “Agentic AI is the next wave of AI. It acts as a powerful force multiplier, characterized by multiple specialized agents working collaboratively to tackle complex problems and manage intricate workflows. These AI advisors serve as vigilant partners, providing continuous monitoring and intelligent assistance to maintain and optimize operational environments.”
Image Credit: Ericsson
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Manish Tiwari, Head of Enterprise 5G, Ericsson Enterprise Wireless Solutions, adds: “With the integration of Ericsson Private 5G into the NetCloud platform, we’re taking a major step forward in making enterprise connectivity smarter, simpler, and adaptive. By building on powerful AI foundations, seamless lifecycle management, and the ability to scale securely across sites, we are providing flexibility to further accelerate digital transformation across industries. This is about more than connectivity: it is about giving enterprises the business-critical foundation they need to run IT and OT systems with confidence and unlock the next wave of innovation for their businesses.”

Pankaj Malhotra, Head of WWAN & Security, Ericsson Enterprise Wireless Solutions, says: “By introducing agentic AI into NetCloud, we’re enabling enterprises to simplify deployment and operations while also improving reliability, performance, and user experience. More importantly, it lays the foundation for our vision of fully autonomous, self-optimizing 5G enterprise networks, that can power the next generation of enterprise innovation.”

Ericsson is positioning itself as a leader in enterprise 5G by being the first major vendor to introduce agentic AI into network management. This move is seen as going beyond standard AIOps, aligning with the industry trend towards AI-native management systems.  Ericsson hopes it will increase revenues which grew at a tepid 2% year-over-year in the last quarter. The company had the largest sales (#1 vendor) of 5G network equipment outside of China last year.
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