Analysis & Evaluation: HomeOfficeIQ™ within SmartHome™on the Calix Platform

Calix, Inc. today announced the launch of HomeOfficeIQ™, an advanced value-added service integrated within SmartHome™ on the Calix Platform. Designed to help broadband service providers strengthen subscriber retention and unlock new revenue opportunities, HomeOfficeIQ introduces intelligent cellular network failover functionality managed through CommandIQ®. This capability ensures uninterrupted connectivity for remote workers and households during network outages, extending resilience beyond the limits of the broadband infrastructure itself.

Through the CommandIQ app, subscribers can precisely manage device- or network-level prioritization to maintain business continuity, while ProtectIQ® continues to safeguard home networks against security threats and ExperienceIQ® enforces content and application controls for a consistent, secure online environment.

As hybrid work becomes a fixture of the connected home, resilient and secure broadband is now indispensable. According to Calix Market Insights, 37% of residential internet subscribers regularly use their home connections for work, and more than one in three who switched providers cited enhanced security as a primary driver. This shift highlights subscribers’ growing expectation for reliable connectivity that protects sensitive applications and workflows. For service providers, this translates into a clear opportunity to capture higher average revenue per user (ARPU)—with 35% of respondents reporting employer reimbursement for home internet service, underscoring its professional value.

Ben Foster, president and chief executive officer at Twin Valleyopens in a new tab, said: “Calix is giving us a powerful way to differentiate our residential experiences and create real value for our customers. Adding HomeOfficeIQ to our upcoming lifestyle-based offers builds on what SmartHome already delivers and reinforces why customers continue choosing Twin Valley. By keeping customers connected when it matters most, Calix is helping Twin Valley strengthen loyalty, support higher ARPU, and drive long-term, sustainable growth for our business.”

Shane Eleniak, chief product officer at Calix, said: “HomeOfficeIQ reflects our commitment to helping service providers deliver secure, connected experiences for their subscribers—even during unavoidable outages. Now, HomeOfficeIQ will offer our customers a simple, new way to strengthen their residential offerings. With this launch, Calix continues to extend SmartHome innovation on the Calix Platform, helping providers further differentiate from competitors, build the trust that drives retention and ARPU, and create long-term value for their businesses and communities.”

According to Calix, their HomeOffice IQ capabilities and enhancements for SmartHome enable service providers to deliver:

Safe, secure connections during unavoidable network outages. HomeOfficeIQ quickly restores connectivity to critical and prioritized devices during outages, while keeping ProtectIQ active and applying the content controls of ExperienceIQ. Together, these ensure a safe, secure experience—helping safeguard video meetings, cloud-based applications, and other time-sensitive activities. HomeOfficeIQ is fully compatible with the award-winning Calix GigaSpire® portfolio.
Personalized network controls over SSIDs or IoT devices for subscribers. When a cellular hotspot is activated leveraging HomeOfficeIQ, households can easily select and prioritize either multiple SSIDs or multiple devices. This helps ensure essential activities like work, school, or telehealth stay connected—giving households meaningful control over their network for the moments that matter most.
Built-in CommandIQ promotions that boost engagement and drive adoption. Integrated directly into CommandIQ, promo and announcement tiles help providers promote new offers, share service updates, and educate users, increasing engagement and accelerating SmartHome adoption. CommandIQ recently earned the TMC 2025 Cybersecurity Excellence Award for advanced subscriber protection.

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About Calix:

Calix focuses on a broadband services, cloud software, access systems, and managed services for ISPs and Broadband Service Providers (BSPs) which offers broadband access and other bundled services. Here is how they describe themselves:

Calix, Inc. (NYSE: CALX)—Calix is an appliance-based platform, cloud and managed services company. Broadband experience providers leverage Calix’s broadband platform, cloud and managed services to simplify their operations, subscriber engagement and services; innovate for their consumer, business and municipal subscribers; and grow their value for members, investors and the communities they serve.

Our end-to-end platform and managed services democratize the use of data—enabling our customers of any size to operate efficiently, acquire subscribers and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.

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Author’s Assessment of Calix Deliverables:

Broadband Platform and Cloud:

Calix Cloud delivers analytics, automation, and service intelligence to simplify operations, improve service agility, and drive revenue growth for service providers.

Engagement Cloud, Service Cloud, Operations Cloud, and related modules provide subscriber insights, marketing automation, and network/service visibility on a common platform.

Access systems and premises gear
- Broadband access nodes and fiber-to-the-home (FTTH) optics support PON-based and fiber-based broadband architectures for residential and business services.
- GigaSpire-branded residential gateways and Wi‑Fi systems provide managed in‑home connectivity as CPE tightly integrated with the Calix platform and clouds.
Managed services portfolio (SmartLife/experience services)
- SmartHome delivers managed residential Wi‑Fi, security (ProtectIQ), parental/content controls (ExperienceIQ), and new offers such as HomeOfficeIQ with cellular failover for work-from-home reliability.
- SmartBiz targets small business connectivity, offering managed Wi‑Fi and value‑added services tailored for business workflows and higher service tiers.
- SmartTown extends secure Wi‑Fi beyond the home into community and public spaces as a managed Wi‑Fi fabric for municipalities and regional BSPs.

Core market segments:

Regional and rural broadband service providers (BSPs/ISPs)
- Primary customers are Tier 2/3 and regional providers looking to differentiate on managed Wi‑Fi, subscriber experience, and ARPU growth rather than raw bandwidth alone.
Residential broadband and smart home
- Focus on households that rely on broadband for hybrid work, streaming, gaming, and family connectivity, where secure, managed Wi‑Fi and application-aware services drive perceived value.
Small business and community connectivity
- SmartBiz and SmartTown position Calix with providers serving SMBs, local enterprises, and municipalities that need managed wireless coverage and simple operations at scale.
Growth aligned to government-funded fiber buildouts
- Calix highlights substantial revenue opportunity tied to U.S. BEAD and related broadband programs, leveraging its platform and systems as BSPs scale new FTTH networks and experience-based services. Their 10G PON solution is used by over 225 BSPs.