Charter Communications
Charter Communications: surprise drop in broadband subs, homes passed increased, HFC network upgrade delayed to 2026
Charter Communications posted a surprise drop in broadband subscribers in the Q4-2023, the company announced on Friday. Charter’s internet customers decreased by 61,000 (-62,000 residential and +1,000 business) in the 4th quarter, with nearly all of the decline from residential customers. That was much worse than expectations for 17,290 additions, according to Visible Alpha and a year-ago gain of +105,000. The broadband subscriber drop was especially disappointing given Charter’s homes passed growth accelerated to 2.5% year-over-year, Craig Moffett said in a research note.
“Internet growth in our existing footprint has been challenging, driven by admittedly more persistent competition from fixed wireless and similar levels of wireline overbuild activity,” CEO Chris Winfrey said on a post-earnings call, adding that new investments will help drive growth despite the “temporary challenges.” Chief Financial Officer Jessica Fischer had warned in December that the company could lose internet customers in the quarter. At the time, speaking at an analyst conference, she said the company was facing short-term challenges and that results would be in line with the rest of the industry.
Charter was not the only cableco/MSO to report decreased broadband internet subscribers in the 4th quarter. Last week, rival Comcast reported a loss of 34,000 broadband customers, fewer than expectations, but exceeding the 18,000 broadband customers it lost in the previous quarter.
Stiff competition across broadband and wireless mobile and the decline of traditional television have been causes of concern, with Charter trying to expand its reach into rural areas in an effort to boost subscriber and earnings growth. Charter is facing heightened competition from Verizon and T-Mobile’s wireless home internet offerings, and the cable company could soon lose even more subscribers when a key government program runs out of funding in April, JPMorgan analysts say in a research note. In particular, the end of the Affordable Connectivity Program (ACP), which provided up to $30 per month to eligible customers to put toward their internet bills, could hurt Charter more than its peers. If ACP is not refunded, “we’ll work very hard to keep customers connected,” Winfrey said. Charter has more than 5 million ACP recipients, the highest in the industry. The majority of them were Charter broadband subscribers before the program began.
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Charter added 142,000 broadband subs via its rural subsidy program in Q4, for a total of 420,000, and an overall penetration rate of 33.8% – up from 27.2% in the year-ago quarter. The company posted $74 million in rural revenues, up from $39 million a year earlier. Charter pulled in subsidy revenues of $29 million in Q4. Total capex for the project in Q4 was $426 million, down from $567 million in the year-ago quarter. Charter plans to activate 450,000 new subsidized rural passings in 2024. With all programs rolled up, Charter has committed to build 1.75 million subsidized rural passings.
Charter expects to complete its Rural Digital Opportunity Fund (RDOF) builds by the end of 2026 – two years ahead of schedule. Charter also intends to participate in the much larger $42.45 billion Broadband Equity Access and Deployment (BEAD) program.
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Completion of Charter’s hybrid fiber/coax (HFC) network upgrade has been delayed to 2026 due in part to a lengthier certification process for distributed access architecture (DAA) technology. Charter’s original plan was to complete its HFC upgrades by the end of 2025. Charter’s HFC evolution plan consists of three steps:
- An upgrade to 15% of its network to 1.2GHz with an upstream-enhancing “high-split” using traditional integrated cable modem termination systems (CMTSs). That enables multi-gigabit downstream speeds and upstream speeds up to 1 Gbit/s.
- An upgrade to 1.2GHz with DAA and a virtual CMTS in 50% of the HFC footprint, enabling downstream speeds up to 5 Gbit/s and upstream speeds up to 1 Gbit/s.
- A full DOCSIS 4.0 upgrade by deploying 1.8GHz with DAA and a vCMTS to 35% of the HFC footprint. That’ll put Charter in position to deliver up to 10 Gbit/s downstream and at least 1 Gbit/s upstream.
Speaking on today’s Q4 2023 earnings call, Charter CEO Chris Winfrey said the operator has launched symmetrical speed tiers in two markets (Reno and Rochester, Minnesota, an official confirmed), with deployments in six additional markets underway that, once completed, will fulfill the phase one plan. Charter expects to start DAA deployments in its phase two markets later this year, Winfrey said.
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Charter added 546,000 mobile lines in Q4, down from a gain of +615,000 in the year-ago quarter and +594,000 in the prior quarter. Analysts were expecting Charter to add 594,000 mobile lines in the 4th quarter and +2.5 million lines for full 2023, up from 1.7 million in full 2022. The MSO ended 2023 with 7.76 million mobile lines. Charter is also expanding its deployment of CBRS spectrum to help the company offload MVNO costs in high-usage areas. Winfrey said “thousands” of CBRS units have been deployed in one “large” market (believed to be Charlotte, North Carolina). Charter expects to roll CBRS to an additional market later this year, he said.
References:
Charter Communications adds broadband subs and raises CAPEX forecast
Precision Optical Technologies (OT) in multi-year “strategic partnership” to upgrade Charter Communications optical network
Charter Communications selects Nokia AirScale to support 5G connectivity for Spectrum Mobile™ customers
T-Mobile and Charter propose 5G spectrum sharing in 42GHz band
Comcast Xfinity Communities Wi-Fi vs Charter’s Advanced Wi-Fi for Spectrum Business customers
Precision Optical Technologies (OT) in multi-year “strategic partnership” to upgrade Charter Communications optical network
Rochester, N.Y., based Precision Optical Technologies (OT) has struck a multi-year “strategic partnership” with Charter Communications to upgrade the latter’s optical network. In alignment with Charter’s Distributed Access Architecture (DAA) network expansion and operational enhancement initiatives, this collaboration will see the deployment of nearly all of Precision OT’s active and passive portfolio of solutions; to include 10G DWDM tunable optics, 100G and 400G optics, Bluetooth® DWDM tuning modules, passive connectivity solutions and more. Precision OT didn’t announce the financial terms of the agreement.
Charter plans to upgrade about 85% of its HFC plant using a distributed architecture paired with a virtual cable modem termination system (vCMTS) and “high-split’ upgrades that dedicate more spectrum to the DOCSIS upstream. About 50% of Charter’s HFC plant will be upgraded to 1.2GHz of capacity and 35% will upgrade to 1.8GHz and a full deployment of DOCSIS 4.0. The remaining 15% of Charter’s footprint will be moved to 1.2GHz with a high-split but forgo DAA and a vCMTS.
Greg Mott, SVP Field Operations Engineering at Charter Communications said of the partnership, saying: “The team at Precision OT has a clear understanding of Charter’s broadband network evolution — cost, scale, and speed — and their mix of solutions will help us deliver on our commitments across our 41-state service area.”
Charter has also tapped Harmonic for the vCMTS component and selected Vecima Networks’ DAA platform, including remote PHY nodes. ATX Networks, which recently introduced a 1.8GHz platform that can be used to upgrade legacy Cisco nodes, is also expected to be in the mix at Charter. Teleste, a Finnish supplier that is boosting its investment in the North American cable market as operators push ahead with DAA and D4.0 upgrades, also has projects underway with Charter, according to industry sources.
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With a global footprint, Precision OT currently serves a diverse range of customers across various industries worldwide. Among its clientele are leading broadband service providers in North America, Europe, Latin America, and beyond. This partnership further solidifies Precision OT’s reputation as a trusted partner and solutions provider in the telecommunications and optical technology sectors.
“We are pleased that Charter Communications has chosen Precision OT as a trusted technology partner to deploy cutting-edge optical networking solutions,” said Keith Habberfield, SVP of Sales & Marketing at Precision OT. “Optics and their components are the integration point that enables networks to communicate. We provide a suite of solutions that work in all of Charter’s identified use-cases; this drives measurable operational simplicity and speeds deployments for their project.”
About Charter Communications:
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise® provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The Company also distributes award-winning news coverage and sports programming to its customers through Spectrum Networks. More information about Charter can be found at corporate.charter.com.
About Precision OT:
Precision OT is a systems integration company focused on end-to-end optical networking solutions, network design services and cutting-edge product development advancements. Backed by our extensive experience and robust R&D efforts, we play an integral role in enabling next-generation optical networks worldwide. For more information, visit www.precisionot.com.
References:
https://www.fiercetelecom.com/broadband/charter-plots-3-year-upgrade-deploy-docsis-40-2025
Charter Communications selects Nokia AirScale to support 5G connectivity for Spectrum Mobile™ customers
T-Mobile and Charter propose 5G spectrum sharing in 42GHz band
Comcast Xfinity Communities Wi-Fi vs Charter’s Advanced Wi-Fi for Spectrum Business customers
Comcast Xfinity Communities Wi-Fi vs Charter’s Advanced Wi-Fi for Spectrum Business customers
Comcast has about 22 million Wi-Fi hotspots which are available free of charge for its Comcast Business and Xfinity customers (including this author who has used their WiFi hotspots in Santa Clara, CA and Pacifica, CA).
Xfinity Communities serves about 250,000 properties from multi-dwelling units (MDUs) to single-family communities, assisted living residences, hospitals and college dormitories. Xfinity Communities has six special account managers to handle its top 40-50 largest property owners. Some of the properties it serves are spread out so the company is providing Wi-Fi not just to specific units but also in the lobbies, on the grounds and at the pool, etc.
Although Comcast has the technology to provide Wi-Fi to a whole building without wiring multiple individual units, it seems to prefer the more traditional model. “To serve individuals best you need some kind of wired technology,” said Mike Mancini, director of sales engineering for Xfinity Communities. “Every unit gets wired to make sure we can deliver the highest speeds possible,” he added.
Xfinity Communities can and does wire the dormitory building, but not every individual unit. “We do hook up entire buildings as well, and people don’t have gateways, they have an access point up on the wall. We can provide connectivity both ways, it really depends on the property. We’re very flexible,” Mancini said.
Xfinity Communities serves selected apartment buildings. With pre-installed xFi Gateways in every unit, residents get instant access to WiFi after moving in. They can sign up for Xfinity Internet upon arrival, lease the xFi Gateway, and get connected on the spot — all from the provider of the largest gig-speed network.
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Separately, Charter Communications this week announced the availability of its Advanced Wi-Fi for Spectrum Business customers across its 41-state footprint. Charter’s Advanced Wi-Fi includes its Red Dot Design router, which can support up to 200 devices simultaneously. And it includes greater coverage with Spectrum Wi-Fi Pods, which are additional access points for extended Wi-Fi coverage and more consistent speed to all corners of the business.
“Small businesses rely on technology, specifically the Internet and WiFi, to compete in today’s marketplace,” said Dave Rodrian, Group Vice President, WiFi Products, for Charter. “Now, with the launch of Advanced WiFi throughout our footprint, we can offer small and medium-sized businesses faster and more secure WiFi connections, giving them additional control over their network so they can improve their efficiency and productivity.”
More information about Advanced WiFi and other Spectrum Business connectivity services is available here.
References:
https://www.xfinity.com/multifamily
https://www.fiercewireless.com/wireless/comcast-touts-its-xfinity-communities-wi-fi
https://corporate.charter.com/newsroom/advanced-wifi-available-to-spectrum-business-customers