Omdia: How telcos will evolve in the AI era
Dario Talmesio, research director, service provider, strategy and regulation at market research firm Omdia (owned by Informa) sees positive signs for network operators.
“After many years of plumbing, now telecom operators are starting to see some of the benefits of their network and beyond network strategies. Furthermore, the investor community is now appreciating telecom investments, after many years of poor valuation, he said during analyst keynote presentation at Network X, a conference organized by Light Reading and Informa in Paris last week.
“What has changed in the telecoms industry over the past few years is the fact that we are no longer in a market that is in contraction,” he said. Although telcos are generally not seeing double-digit percentage increases in revenue or profit, “it’s a reliable business … a business that is able to provide cash to investors.”
Omdia forecasts that global telecoms revenue will have a CAGR of 2.8% in the 2025-2030 timeframe. In addition, the industry has delivered two consecutive years of record free cash flow, above 17% of sales.
Omdia found that that telcos have reduced capex, which is trending towards 15% of revenues. Opex fell by -0.2% in 2024 and is broadly flatlining. There was a 2.2% decline in global labor opex following the challenging trend in 2023, when labor opex increased by 4% despite notable layoffs.
“Overall, the positive momentum is continuing, but of course there is more work to be done on the efficiency side,” Talmesio said. He added that it is also still too early to say what impact AI investments will have over the longer term. “All the work that has been done so far is still largely preparatory, with visible results expected to materialize in the near(ish) future,” he added. His presentation covered addressed the following questions:
- How will telcos evolve their operating structures and shift their business focuses in the next 5 years?
- AI, cloud and more to supercharge efficiencies and operating models?
- How will big tech co-opetition evolve and impact traditional telcos?
Customer care was seen as the area first impacted by AI, building on existing GenAI implementations. In contrast, network operations are expected to ultimately see the most significant impact of agentic AI.
Talmesio said many of the building blocks are in place for telecoms services and future revenue generation, with several markets reaching 60% to 70% fiber coverage, and some even approaching 100%.
Network operators are now moving beyond monetizing pure data access and are able to charge more for different gigabit speeds, home gaming, more intelligent home routers and additional WiFi access points, smart home services such as energy, security and multi-room video, and more.
While noting that connectivity remains the most important revenue driver, when contributions from various telecoms-adjacent services are added up “it becomes a significant number,” Talmesio said.
Mobile networks are another important building block. While acknowledging that 5G has been something of a disappointment in the first five years of the deployment cycle, “this is really changing” as more operators deploy 5G standalone (5G SA core) networks, Omdia observed.
Talmesio said: “At the end of June, there were only 66 telecom operators launching or commercially using 5G SA. But those 66 operators are those operators that carry the majority of the world’s 5G subscribers. And with 5G SA, we have improved latency and more devices among other factors. Monetization is still in its infancy, perhaps, but then you can see some really positive progress in 5G Advanced, where as of June, we had 13 commercial networks available with some good monetization examples, including uplink.”
“Telecom is moving beyond telecoms,” with a number of new AI strategies in place. For example, telcos are increasingly providing AI infrastructure in their data centers, offering GPU as-a-service, AI-related colocation, AI-RAN and edge AI functionality.
Dario Talmesio, Omdia
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AI is also being used for network management, with AI productivity tools and AI digital assistants, as well as AI software services including GenAI products and services for consumer, enterprises and vertical markets.
“There is an additional boost for telecom operators to move beyond connectivity, which is the sovereignty agenda,” Talmesio noted. While sovereignty in the past was largely applied to data residency, “in reality, there are more and more aspects of sovereignty that are in many ways facilitating telecom operators in retaining or entering business areas that probably ten years ago were unthinkable for them.” These include cloud and data center infrastructure, sovereign AI, cyberdefense and quantum safety, satellite communication, data protection and critical communications.
“The telecom business is definitely improving,” Talmesio concluded, noting that the market is now also being viewed more favorably by investors. “In many ways, the glass is maybe still half full, but there’s more water being poured into the telecom industry.”
References:
https://networkxevent.com/speakers/dario-talmesio/
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