Cablecos join telcos in winning FCC auction 105 bids in 3550-3650 MHz band; Buildout
Cable companies (aka MSOs) joined Verizon and Dish Network among the top bidders in the Federal Communications Commission’s (FCC’s) latest auction of cellular spectrum licenses, according to FCC data released Wednesday. The FCC auction, which began on July 23 and wrapped up on August 25, offered 70 megahertz of Priority Access Licenses (PALs) in the 3550-3650 MHz band. In total, the FCC auction 105 generated $4,585,663,345 from 228 bidders who won a total of 20,625 licenses.
Verizon, the country’s largest cellphone carrier, topped the list with $1.89 billion in winning bids for licenses in the 3.55 gigahertz band, according to the commission.
- Dish unit Wetterhorn Wireless LLC bid about $913 million.
- Wireless units of Charter Communications Inc., Comcast Corp. and Cox Communications Inc. followed with winning bids of $464 million, $459 million and $213 million, respectively.
- Cellphone carrier T-Mobile US bid less than $6 million in the auction.
- AT&T did not bid.
The FCC said winning bidders have until September 17 to submit a down payment totaling 20 percent of their winning bid(s). Full payment is due by October 1, 2020.
The licenses were considered highly valuable (3.5GHz spectrum) but complicated by a sharing arrangement that allowed some companies to use nearby frequencies without an exclusive license. The military also uses the spectrum band, though radio engineers consider the likelihood of interference from naval radar low in most of the U.S.
Image Credit: FCC
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A frequency coordinator called a Spectrum Access System (SAS) will assign the specific channel(s) for a particular licensee on a dynamic basis. Although a Priority Access Licensee may request a particular channel or frequency range from an SAS following the auction, they are not guaranteed a particular assignment, and an SAS may dynamically reassign a PAL to a different channel as needed to accommodate a higher priority Incumbent Access user. To the extent feasible, an SAS will “assign geographically contiguous PALs held by the same Priority Access Licensee to the same channels in each geographic area” and “assign multiple channels held by the same Priority Access Licensee to contiguous frequencies within the same License Area.” An SAS may, however, temporarily reassign individual PALs to non-contiguous channels to the extent necessary to protect incumbent users from harmful interference or if necessary, to perform its required functions.
Technicians installing a cellular base station. Photo credit: GEORGE FREY/REUTERS
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Wireless-industry analysts expected Verizon and Dish to be active participants in the most recent auction, which offered 70 megahertz of “priority access” licenses in a band considered useful for ultrafast fifth-generation, or 5G, transmissions. Rival T-Mobile’s purchase of Sprint Corp. this year gave it a treasure trove of wireless licenses that led Verizon to play catch-up in the race to supply customers with more mobile internet data. Satellite-TV operator Dish has spent the past decade amassing its own spectrum licenses for a brand-new wireless network, though the system hasn’t been built.
The entry of regional cable operators suggests that residential broadband providers are eager to offer more service over the air. Charter and Comcast have added hundreds of thousands of smartphone customers over the past year, but their mobile service runs on Verizon’s network outside the home, limiting the cable companies’ profitability. Charter also has tested fixed home broadband service over 3.5 GHz frequencies to lower the cost of stringing wires to far-flung households.
The cable companies’ wireless bets pale next to their regular investments in landline infrastructure, and the latest bids are no guarantee their strategies will shift. Cable companies have made similar wagers on wireless service before withdrawing and selling their holdings back to established cellphone carriers.
The auction results also set the stage for a more expensive auction of C-Band spectrum, another swath of frequencies useful for 5G service. The commission is expected to kick off an auction for those spectrum bands in December.
References:
https://www.fcc.gov/document/fcc-announces-winning-bidders-35-ghz-band-auction
https://docs.fcc.gov/public/attachments/DOC-366624A1.pdf
https://www.fcc.gov/auction/105/factsheet
https://www.wsj.com/articles/cable-satellite-operators-place-new-bets-on-5g-airwaves-11599063412
https://www.techspot.com/news/86623-fcc-generates-more-than-45-billion-latest-wireless.html
Ciena and TELUS demo 800Gbps fiber optic transmission over 970km link from Toronto to Quebec City; Ciena Earnings & Guidance
Ciena claims to have achieved a worldwide transmission record of 800 Gbps with TELUS, over a record-breaking 971.2km distance. Teams from both organizations worked together and turned up an 800G wavelength from Toronto to Quebec City.
TELUS is one of the early 800 Gbps technology adopters who is in the process of augmenting their network with Ciena’s WaveLogic5 Extreme (WL5e). TELUS will be standardizing WaveLogic 5 Extreme for deployment in the near future. Part of the standardization activities include testing the full capabilities of the product to plan end user service offerings.
TELUS supports 15.3 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security. The TELUS network extends 6,000 km from Victoria, British Columbia to Halifax, Nova Scotia. Designed with the future in mind, TELUS’s next generation optical network consists of a state-of-the-art, colorless, directionless, contentionless, flexible grid (CDC-F) ROADM architecture with Layer 0 Control Plane, designed to support reliable, fast turn-up and re-route of unpredictable bandwidth demands across the network. Furthermore, it is ready to support new innovations in optical technologies as they become available, including the ability to carry optical channels of any spectrum size across the fiber. This fully flexible, intelligent photonic infrastructure allows for the simple addition of WL5e wavelengths and with that, access to significant cost, footprint, and power benefits.
“TELUS prides itself on having one of the world’s fastest networks and using industry-leading technology to deliver the best experience for our customers across Canada. Our collaboration with Ciena on breaking transmission records is an exciting innovation that speaks to both teams track records of success,” said Ken Nowakowski, Director Planning and Engineering, Transport and IP Infrastructure Development and Operations at TELUS.
Testing continues at TELUS, with planned deployment of WL5e in the coming months. Does this mean 800G will be deployed across long haul links? This is not a yes or no response, but 800G will be deployed where it makes sense in the TELUS network. As has always been the case, the line rate capacity that will be deployed depends on specific link characteristics, number of channels and desired reserved margin by the operator.
Ciena 6500 shelves with WaveLogic 5 Extreme
The real news here is the resulting long-term benefits of the WL5e network upgrade for both TELUS and their end users. TELUS can continue to provide high quality, high speed connectivity to their end users – such as teleworker videoconferencing, multi-player interactive gaming, Internet access for low income families, and even live-streaming the Stanley Cup playoffs – while more efficiently using bandwidth resources and evolving to a greener network.
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Separately, Ciena announced earnings today. For the fiscal third quarter ended Aug. 1, Ciena (ticker: CIEN) reported revenue of $876.7 million, up 1.7% from a year earlier, and ahead of the Wall Street analyst consensus at $971.8 million. Non-GAAP profit was $1.06 a share, nicely above the Street consensus at 83 cents.
“Operating conditions have complicated and extended the time required to deploy and activate new equipment and services with many of our large and long-standing international customers,” the company said in a presentation prepared for its earnings call with analysts on Thursday. “Conditions have made it more challenging to ramp up and operationalize some of our newer international deals and customer wins on their original timelines.”
Ciena also said “customer uncertainty around broader economic conditions is driving more cautious spending behaviors.” It said “longer term fundamental drivers—increasing network traffic, demand for bandwidth and adoption of cloud architectures—remain strong.” Ciena CEO Gary Smith said Covid-19-related market dynamics were likely to adversely impact revenue “for a few quarters.”
Here are a few data points from the company’s earnings presentation:
- Non-telco represented 43% of total revenue
- Direct web-scale contributed 25% of total revenue
- MSO’s contributed 9% of total revenue
- Americas revenue up 9% YoY
- TTM Adjusted R&D investment was $518M
- 535 100G+ total customers, which includes 37 new wins on WaveLogic Ai and 27 new wins on WaveLogic 5e in Q3-2020
- Shipped WL 5 Extreme to almost 40 customers, and the technology is live and carrying traffic in several networks
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Overview of Ciena’s Technology Portfolio:
PROGRAMMABLE INFRASTRUCTURE:
Converged Packet-Optical Networking: Software-defined platforms, featuring Ciena’s award-winning WaveLogic™ Photonics and agnostic packet/OTN switching, designed to maximize scale, flexibility and openness. Optimizes network performance from the access edge, along the backbone, and across ocean floors.
Packet Networking: Purpose-built platforms hosting a common Service-Aware Operating System that are the building blocks for low-touch, high-velocity Ethernet/MPLS/IP access to metro networks.
SOFTWARE CONTROL AND AUTOMATION:
Open software that includes Blue Planet® multi-domain orchestration, inventory, and route optimization to support the broadest range of closed-loop automation use cases across multi-layer, multi-vendor networks, as well as Ciena’s Manage, Control and Plan (MCP) domain controller for bringing software-defined programmability to next-gen Ciena networks.
ANALYTICS AND INTELLIGENCE:
Blue Planet Unified Assurance and Analytics: An open suite of software products that unifies multilayer, multi-domain assurance with AI-powered analytics to provide unprecedented insights that help transform and simplify business operations for network providers.
INNOVATION AND THE ADAPTIVE NETWORK:
▪ WaveLogic™ roadmap extends beyond 400G and with multiple form factors
▪ Adaptive IP™ capabilities for Packet Networking to address fiber densification (5G & Fiber Deep)
▪ Blue Planet® Intelligent Automation Portfolio and closed-loop automation capability strengthened with recent acquisition of Centina
References:
Point Topic Analysis: 4G LTE /5G tariffs provided by mobile operators across Europe
Point Topic has compared the average monthly subscription charges and download speeds offered by mobile broadband providers across the EU-28, Norway and Switzerland. All prices are quoted in US dollars at PPP (purchasing power parity) rates to allow for easier comparison.
Overall 4G/5G tariff trends
In Q2 2020, the average monthly charge for residential 4G/5G data services varied from $73.62 (PPP) in Greece to $17.27 (PPP) in Italy.
Figure 1. Average residential 4G/5G monthly tariff in PPP$, Q2 2020
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In some instances, a relatively low average monthly charge comes with high average data cap (Figure 2). For example, this quarter Switzerland, Denmark and the Netherlands stand out as being at the high end of data allowances but at the low end of monthly charges, providing the best value for money to subscribers. This is reflected in the average cost per GB of data in these countries being among the lowest in Europe (Figure 3). In Slovakia, Czech Republic, Cyprus and Greece, on the other hand users pay a high monthly price for very low data allowance.
Figure 3. Average cost per GB of 4G/5G data in PPP$, Q2 2020
One of the factors which complicates comparing mobile broadband services between countries and against fixed broadband services is the fact that some mobile operators do not report bandwidth on their tariffs. Even when they do, the difference between the theoretical maximum bandwidths and the actual ones is much higher for mobile broadband compared to fixed.
Figure 4. Average theoretical downstream speed on residential 4G/5G services, Q2 2020
Nevertheless, Figure 4 shows which countries are investing in higher speed and more advanced networks, including those using the LTE-Advanced technology as well as those which are rolling out 5G. For example, Switzerland was among countries who offered lowest average downstream speeds in Q1 2019, however, after introducing 5G services it offers the second highest average downstream speed of 760Mbps and the top 5G speed of 2Gbps. The average speed in Italy also increased significantly after the 5G launch. The country now offers the highest average downstream speed of 1Gbps having overtaken Switzerland in Q4 2019. Denmark and Austria, among others, offer relatively low bandwidth, while being among the most generous markets in terms of data allowances[1].
[1] It should be noted that Denmark is a special case. The 71Mbps refers to the maximum download speed that the Danish operators are allowed to market after agreement with the consumer ombudsman. In fact, TDC’s theoretical maximum speed in 2018 was 413Mbps.
Regional and country benchmarks
The data will vary at a country level but when comparing the markets of Central & Eastern and Western Europe at a regional level, Western Europe came out on top in terms of the average data allowance with 167GB per month, compared to 116GB in Central & Eastern Europe. At the same time, customers in Western Europe were charged a lower average monthly subscription at $32.95 PPP. In Central & Eastern Europe, the same indicator was $37.26 PPP (Figure 5). Hence, the average cost per GB in Central & Eastern Europe was significantly higher at $0.32 PPP, compared to $0.20 PPP in Western European markets. In terms of downstream speeds, both regions recorded the same average speed of 242 Mbps.
Figure 5. Regional tariff benchmarks for residential 4G/5G services, Q2 2020
Among the selected six mature markets, Sweden stands out in terms of the top average data cap and Italy in terms of the lowest average monthly charge (Figure 6).
Figure 6. Tariff benchmarks for residential 4G/5G services in six major European economies, Q2 2020
The mobile operators in Sweden offer consumers on average 145GB a month while the Netherlands follow with 123GB average allowance. For several quarters in a row the Netherlands offered the highest average monthly charge among the selected six markets but in Q3 2019 the prices dropped significantly, and the country is now the second cheapest with only Italy offering a lower average monthly subscription of $17.27 PPP. The Netherlands offers the lowest average cost per GB, currently at $0.20 PPP, compared to $3.36 PPP in Germany (Figure 7).
Figure 7. Average data and cost of 4G/5G services in selected countries, Q2 2020 (in $PPP)
To compare the prices that residential customers pay for unlimited monthly 4G/5G data in various European markets, we selected the countries which offered such tariffs in Q2 2020 (Figure 8).
Figure 8. Entry level monthly charge for unlimited data on residential 4G/5G tariffs, Q2 2020
The entry level unlimited data tariffs in the countries at the high end of the spectrum (Sweden) were 3.5 times higher than those at the low end (Switzerland). However, when customers paid $54.84 PPP for unlimited data in Sweden, they were purchasing 4G services with speeds up to 300Mbps, while in Switzerland they were charged $15.57 (PPP) for the advertised 4G speed of up to 10Mbps.
Country ranking
Comparing countries by using the average cost of mobile broadband subscriptions is a straightforward idea but the variation in entry level versus median and average costs can be significant. To help provide an easy way of comparing directly we have taken the $PPP data on entry level, median and average tariffs, produced rankings and then compared the variance (Table 1).
Table 1. Country scorecard by residential 4G/5G tariffs, Q2 2020
* Countries which now offer 5G
We have included a ‘variance’ column to indicate how different ranks for the different metrics are spread. We see that the wide spread in Austria, Slovakia and Spain for example is represented by high variance. At the other end of the scale countries like Poland, Sweden or Croatia rank rather consistently.
Why such market differences between countries?
There is no simple clear-cut explanation as many factors come into play. The length of time after the 4G/5G networks were launched, service take-up, the market shares of ‘standalone’ and of multi-play bundles, the extent of competition from fixed broadband services with comparable bandwidth, the availability and the cost of 4G/5G spectrum, the regulatory pressures to offer mobile broadband services in remote and rural areas as a priority, the demographic characteristics and life-styles of the users and the cord-cutting tendencies will all have influenced the 4G and 5G offerings available in different European markets. A further statistical modelling would provide more insight into these differences.
What Point Topic measured
This analysis is based on more than 800 tariffs from all major mobile broadband providers from the EU-28, Norway and Switzerland. In total, we provide data on 88 operators from 30 countries. We track a representative sample of tariffs offered by each operator, making sure we include the top end, the entry level and the medium level tariffs, which results in a broad range of prices and data allowances.
We use this data to report on pan-European trends in tariffs and bandwidths offered. We also report on regional trends and variations across countries. The data can be used to track changes in the tariffs offered by individual operators as well.
Technologies
We track mobile broadband tariffs provided over 4G LTE and LTE-Advanced technologies. For the sake of brevity, we are referring to both of them as ‘4G LTE’ or sometimes ‘4G’. From Q2 2019, a small number of 5G tariffs are included in our analysis. Countries which offered 5G commercially at the time of our quarterly data collection are marked with an asterisk (*).
Standalone and bundled
We record 4G / 5G tariffs which are offered as SIM only data only, some of which come with a device (a modem). From Q2 2017 onwards we do not track tariffs bundled with tablets. However, we do record multi-play service bundles (mobile broadband plus TV, fixed broadband and/or voice). From this quarter, they are not included in this analysis, only in the tariff database. We track monthly tariffs rather than daily, weekly or pay as you go, and exclude tariffs offered as part of the smartphone purchase.
Residential and business
We record both business and residential mobile broadband tariffs. The analysis in this report is based on residential tariffs.
Currency
To allow for comparison between countries with different living standards, this report refers to the tariffs in $ PPP (purchasing power parity). The data on PPP conversion rates is provided by the World Bank. The tariffs in our database are also available in local currencies, USD, EUR and GBP.
Notes on methodology
In order to represent the tariffs we collate more efficiently, we have consolidated the tariff benchmark spreadsheets into a single file. This is available to subscribers to the Mobile Broadband Tariffs service – click here to access the full file.
If there is a particular element that you cannot find, and you wish to have available please contact us on [email protected].
Coverage and methodology
A full set of mobile broadband tariff data is available for download as part of Point Topic’s Mobile Operator Tariffs Service. The data set contains the most up-to-date end of quarter tariff information including such details as monthly rental, connection speed, data allowance, equipment costs, service features and special offers.
Price comparison issues
This analysis is intended as a general indicator of the trends in 4G/5G service pricing across Europe. There are several additional variables that complicate the process of making a direct comparison of mobile broadband tariffs. They need to be taken into account when making a more in-depth analysis:
- Device charges: Some 4G/5G monthly tariffs include all charges for devices, for example, routers or dongles, whereas others come with additional one-off (upfront) costs which can be substantial. We include monthly device charges in the total monthly subscription, and it is this figure that is used in the analysis. One-off charges are more difficult to compare as they vary depending on the device and the monthly charge a user is prepared to pay.
- Bundling: Increasingly, mobile operators are entering the multi-play arena by bundling their mobile broadband services with voice services, fixed broadband and TV. At the moment, the Mobile Broadband Tariffs service provides access to a sample of multi-play bundles from Europe and beyond. Note: although 4G/5G tariffs which come with a device may be regarded as bundles, we refer to them as standalone mobile broadband services as the device such as a modem is regarded as ‘equipment’, in line with our fixed broadband tariff methodology. The analysis presented in the current report only refers to ‘standalone mobile broadband’ tariffs.
- Data allowances: Some operators offer entry-level services with very low data caps. From
Q1 2017, the minimum data allowance we include is 1GB per month. In most cases, however, these limits are generous enough for a typical user and, in some cases, even comparable to those offered by fixed broadband providers. An increasing number of tariffs are offered with ‘unlimited’ data usage. To make it possible to include these tariffs in our calculations, we assigned 600GB per month to the unlimited data tariffs. - Downstream and upstream speeds: Some operators do not report mobile broadband speeds, not least because they are so variable. Others do, and where this is the case we record the theoretical maximum speed. In reality, the actual average speed can be lower up to 10 times or more. This should be taken into account when comparing 4G LTE services with fixed broadband, for example.
References:
http://point-topic.com/free-analysis/4g-5g-tariffs-in-q2-2020/
Telefónica switches on 5G; 75% of Spain to be covered this year
Telefónica has launched commercial 5G services throughout Spain, pledging to reach 75 percent of the Spanish population by the end of the year. In a statement, the company’s executive chairman Jose Maria Alvarez-Pallete described the deployment as the most ambitious in the European Union. “The launch of 5G is a leap forward towards the hyperconnectivity that will change the future of Spain,” he said, noting that “it’s 5G for everyone, without any exceptions, in all the autonomous communities.” [That assumes low enough 5G tariffs, such that poorer working class Spaniards can afford the service]. Telefonica is accelerating “the digitalisation of small and medium companies, public administrations and citizens, ”Alvarez-Pallete added.
“Our network has always been a differential asset. People’s lives pass through it and it has demonstrated unparalleled strength when it’s been most needed”, Álvarez-Pallete continued. He pointed out that Spain already leads Europe’s digital infrastructures with the largest fiber optic network.
Editor’s Note: Telefonica’s 5G announcement follows Vodafone – Spain‘s commercial 5G network deployment in 21 cities in Spain. Initial 5G speeds of up to 1 Gbps for Vodafone subscribers in Madrid, Barcelona, Valencia, Seville, Malaga, Zaragoza, Bilbao, Vitoria, San Sebastian, La Coruna, Vigo, Gijon, Pamplona, Logrono and Santander. Speeds will rise to 2 Gbps by the end of the year, some 10 times the current 4G maximum, with latency reduced to less than 5 milliseconds in ideal conditions.
Orange and Masmovil set to launch their 5G networks in Spain this month. All four of Spain’s MNOs (Mobile Network Operators) are expected to bid for frequencies in the 700 MHz band when the government holds its delayed spectrum auction in the first quarter of 2021.
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Telefonica said 5G technology will give residential customers access to far faster speeds and lower latency, allowing sports fans to enjoy live 360-degree broadcasts and mobile gamers to access a “fibre-like” experience. Businesses will have access to services such as Multi-Access Edge Computing, 5G private networks, mass IoT and critical communications, as well as network virtualisation to facilitate more effective use of the network’s resources.
The Spain based network operator (also active in Latin America) clarified that it will initially launch NSA (non-standalone) 5G combined with DSS (Dynamic Spectrum Sharing) ahead of the “immediate deployment” of 5G SA (standalone) when the technology becomes fully available after standardisation. The company said it will make use of its current sites and infrastructure for the initial rollout, to be complemented by new base stations and small cells according to capacity and coverage needs.
It’s also having to rely on the 3.5 GHz band, together with mid-band (1800-2100 MHz) frequencies, for the initial coverage thanks to equipment that can operate with 4G and 5G at the same time. Telefonica also announced that it intends to shut down its 3G network in 2025, when 100 percent of its copper network will have been replaced by fiber optics.
“With 5G everything happens in a millisecond. A millisecond is what makes remote surgery, autonomous cars, the smart management of energy resources and cities and highly advanced entertainment possible. A millisecond is much more than a new response time. It’s Telefónica’s response to the new times. It’s Telefónica’s commitment to the country’s future”, concluded Álvarez-Pallete.
For residential customers, in addition to the benefits brought by 5G in terms of greater speed and lower latency, which will allow them, for example, to download a film in seconds, 5G will provide the possibility, among other features, of enjoying live sports broadcasts during which users will obtain a 360º experience and be able to view any angle of the match as if they were on the pitch itself. Gaming enthusiasts will obtain a mobility experience similar to that provided by fibre in the home, in other words, without any interruptions or latency. 5G will thus enable them to play on their mobile phones as if they were on their home computer screens or their video consoles.
5G business customers will have access to services like Multi-Access Edge Computing, which offers ultra-low latency services and greater computing capacity “on the network edge”, in addition to services such as 5G private networks, mass IoT and critical communications, as well as network virtualisation to facilitate more effective use of the network’s resources in keeping with the customers’ needs.
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Telefónica operates with the latest radio (base station) generations that allow dual 4G and 5G usage, with the aim of bringing 5G to the largest number of people from the outset. This first phase will witness the launch of the 5G network, thanks to a technology that combines the deployment of NSA (non-standalone) 5G and DSS (Dynamic Spectrum Sharing) and the subsequent immediate deployment of the SA (standalone) 5G network when the technology becomes fully available after standardisation. This initial deployment will also make use of the current sites and infrastructure and, in the mid and long terms, it will be complemented by new base stations and small cells as the capacity and coverage require.
The 3.5 GHz band frequency (the only 5G band frequency already licensed to operators) and the mid-band (1800-2100 MHz) frequencies are being used for this purpose. This is the current location of 4G, capitalising on the possibility of using NR (New Radio) equipment that can operate with both technologies (4G and 5G) at the same time.
The new deployments will take place in tandem with a gradual shut-down of the old second and third-generation networks. 100% of the copper network will have been replaced by fibre by 2025, when the 3G network will also be shut down. This will permit more effective management of investments, as it won’t be necessary to increase them to address the new deployments.
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Extended-range 5G NR data call over mmWave completed; Ericsson & Qualcomm test 5G SA Carrier Aggregation
Qualcomm Technologies, Casa Systems and Ericsson announced that the companies successfully completed what they call the world’s first extended-range 5G NR data call over mmWave. The extended range data call was completed in Regional Victoria, Australia on 20 June, achieving a farthest-ever connection of 3.8 kilometers (km).
This so called “breakthrough” from Qualcomm Technologies, Casa Systems and Ericsson provides global network operators and ISPs with the reach and performance to offer fixed broadband wireless as a “last mile” access technology. Of course, line of sight communications (i.e. no trees, walls or other blockages permitted). With the increased range demonstrated for mmWave, that technology may be suitable for fixed wireless access (FWA) as well as for 5G mobile service in suburban or even rural areas that won’t require as many small cells or high density cell towers.
Network operators will have the potential to use their existing mobile network assets to deliver fixed wireless services and expand their service with ease to new areas, from urban to rural, while delivering 5G’s multi-gigabit speeds and ultra-low latency to a wider customer base within their coverage footprint. In addition, this milestone will proliferate the roll-out of FWA customer-premises equipment (CPE) devices to areas that are often too difficult to reach with traditional broadband, including rural and suburban areas, empowering more customers across the globe to access superior connectivity at fiber optic-like speeds.
The extended-range data call was achieved by applying extended-range software to commercial Ericsson hardware – including Air5121 and Baseband 6630 – and a 5G CPE device powered by the Qualcomm Snapdragon X55 5G Modem-RF System with the Qualcomm QTM527 mmWave antenna module.
“With the introduction of the Qualcomm QTM527 mmWave antenna module as part of the Snapdragon X55 5G Modem-RF System, we are empowering operators and OEMs to offer high-performance, extended-range multi-gigabit 5G broadband to their customers – which is both flexible and cost-effective, as they can leverage existing 5G network infrastructure,” said Gautam Sheoran, senior director, product management, Qualcomm Technologies, Inc. “With this major milestone being the first step in utilizing mmWave for an extended-range 5G data transfer, our collaboration with Casa Systems and Ericsson is paving the way to implement fixed broadband services for broad coverage in urban, suburban and rural environments.”
“As operators look to close the digital divide and expand broadband services throughout rural, suburban and urban communities, the technology in this data connection underscores the critical role mmWave will play in the global proliferation of 5G networks,” said Steve Collins, senior vice president, access devices, Casa Systems. “This collaboration with Qualcomm Technologies and Ericsson is an industry milestone that makes it possible for operators to offer multi-gigabit broadband services wirelessly as a new broadband alternative solution using mmWave spectrum, and we look forward to delivering innovative CPE devices that further empowers the global broadband delivery ecosystem.”
“Ericsson has a long history of working with extended range across generations of mobile technologies, pioneering with 3G, then 4G and now with 5G. By collaborating with leading industry partners like Qualcomm Technologies and Casa Systems, we are able to ensure that everyone can access the transformative benefits of 5G connectivity. This achievement will open up opportunities for communications service providers around the world and how they can use mmWave spectrum for long-range use cases,” said Per Narvinger, head of product area networks, Ericsson.
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5G SA Carrier Aggregation from Qualcomm & Ericsson:
Today’s announcement comes just three days after Qualcomm and Ericsson announced that they completed interoperability tests for 5G standalone (SA) carrier aggregation. Carrier aggregation allows operators to use multiple sub-6 GHz spectrum channels simultaneously to transfer data between base stations and a 5G mobile device.
The test was completed at Ericsson’s labs in Beijing, China. The connection reached 2.5 Gb/s peak speeds by aggregating 100 MHz and 60 MHz within the 2.5 GHz (n41) TDD band in a 70% downlink configuration and using 4×4 multiple-input multiple-output (MIMO) technology. In Sweden, the two companies established a successful 5G SA carrier aggregation data call by combining 20 MHz in the 600 MHz (n71) FDD band with 100 MHz of spectrum in the 2.5 GHz (n41) TDD band.
Implementation of 5G carrier aggregation delivers enhanced network capacity along with improved 5G speeds and reliability in challenging wireless conditions, allowing consumers to experience smoother video streaming and enjoy faster downloads. This key 5G capability is expected to be widely deployed by operators around the world in 2021, according to Ericsson.
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About Qualcomm
Qualcomm is the world’s leading wireless technology innovator and the driving force behind the development, launch, and expansion of 5G. When we connected the phone to the internet, the mobile revolution was born. Today, our foundational technologies enable the mobile ecosystem and are found in every 3G, 4G and 5G smartphone. We bring the benefits of mobile to new industries, including automotive, the internet of things, and computing, and are leading the way to a world where everything and everyone can communicate and interact seamlessly.
Qualcomm Incorporated includes our licensing business, QTL, and the vast majority of our patent portfolio. Qualcomm Technologies, Inc., a subsidiary of Qualcomm Incorporated, operates, along with its subsidiaries, substantially all of our engineering, research and development functions, and substantially all of our products and services businesses, including our QCT semiconductor business.
About Casa Systems, Inc.
Casa Systems, Inc. is delivering physical, virtual and cloud-native 5G infrastructure and customer premise networking for high-speed data and multi-service communications networks. Our core and edge convergence technology enables public and private networks for both communications service providers and enterprises. Casa Systems’ products deliver higher performance, improved network flexibility and scalability, increased operational efficiency and lower total cost of ownership (TCO). Commercially deployed in more than 70 countries, Casa serves over 475 Tier 1 and regional service providers worldwide. For more information, visit http://www.casa-systems.com.
About Ericsson
Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency and find new revenue streams. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world. The Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York. www.ericsson.com
References:
https://www.ericsson.com/en/news/2020/8/5g-carrier-aggregation
ITU-T SG13 FG on “Machine Learning (ML) for Future Networks including 5G” completes mission; 10 technical specs approved
Introduction:
ITU-T Study Group 13 Focus Group on Machine Learning for Future Networks including 5G (FG ML5G) has accomplished its mission. The FG ML5G was active from January 2018 until July 2020.
During its lifetime, FG ML5G delivered ten technical specifications.. Four of those specifications have already been approved by ITU-T SG13 and published by ITU-T. Six further technical specifications are being considered by ITU-T SG13. These ten technical specifications are publicly available free of charge. Please refer to ITU-T FG ML5G webpage to download the documents. [All ITU-T Focus Group publications are available for download at ITU-T Focus Group webpage]
Deliverables processed by ITU-T SG13 and published by ITU-T are:
Y.Sup55: ITU-T Y.3170-series – Machine learning in future networks including IMT-2020: use cases
This Supplement describes use cases of machine learning in future networks including IMT-2020. For each use case description, along with the benefits of the use case, the most relevant possible requirements related to the use case are provided. Classification of the use cases into categories is also provided.
ITU-T Y.3172: Architectural framework for machine learning in future networks including IMT-2020
ITU-T Y.3172 specifies an architectural framework for machine learning (ML) in future networks including IMT-2020. A set of architectural requirements and specific architectural components needed to satisfy these requirements are presented. These components include, but are not limited to, an ML pipeline as well as ML management and orchestration functionalities. The integration of such components into future networks including IMT-2020 and guidelines for applying this architectural framework in a variety of technology-specific underlying networks are also described.
ITU-T Y.3173: Framework for evaluating intelligence levels of future networks including IMT-2020
ITU-T Y.3173 specifies a framework for evaluating the intelligence of future networks including IMT-2020 and a method for evaluating the intelligence levels of future networks including IMT-2020 is introduced. An architectural view for evaluating network intelligence levels is also described according to the architectural framework specified in Recommendation ITU-T Y.3172.
In addition, the relationship between the framework described in this Recommendation and corresponding work in other standards or industry bodies, as well as the application of the method for evaluating network intelligence levels on several representative use cases are also provided.
ITU-T Y.3174: Framework for data handling to enable machine learning in future networks including IMT-2020
ITU-T Y.3174 describes a framework for data handling to enable machine learning in future networks including International Mobile Telecommunications (IMT)-2020. The requirements for data collection and processing mechanisms in various usage scenarios for machine learning in future networks including IMT-2020 are identified along with the requirements for applying machine learning output in the machine learning underlay network. Based on this, a generic framework for data handling and examples of its realization on specific underlying networks are described.
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This document is at an advanced stage in ITU-T SG13:
Draft Recommendation ITU-T Y.3176: “ML marketplace integration in future networks including IMT-2020”
This document is a draft Recommendation under study by Q20 of SG13. This draft Recommendation provides the architecture for integration of ML marketplace in future networks including IMT-2020. The scope of this draft Recommendation includes: – Challenges and motivations for ML marketplace integration – High level requirements of ML marketplace integration – Architecture for integration of ML marketplace in networks.
The July 2020 ITU-T SG13 meeting started the approval process for this draft new Recommendation, which is largely based on the output of the FG ML5G.
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Deliverables which FG ML5G submitted to ITU-T SG13 for consideration:FG ML5G specification:
“Requirements, architecture and design for machine learning function orchestrator”
This technical specification discusses the requirements for machine learning function orchestrator (MLFO). These requirements are derived from the use cases for machine learning in future networks including IMT-2020. Based on these requirements, an architecture and design for the machine learning function orchestrator is described.
FG ML5G specification: “Serving framework for ML models in future networks including IMT-2020”
This specification describes a serving framework for ML models in future networks including IMT-2020. The specification includes requirements and architecture components for such a framework.
FG ML5G specification: “Machine Learning Sandbox for future networks including IMT-2020: requirements and architecture framework”
Use cases for integrating machine learning (ML) to future networks including IMT-2020 has been documented in Supplement 55 and an architecture framework for this integration was specified in ITU-T Y.3172. However, network stakeholders are apprehensive about using ML-driven approaches directly in live networking systems because it can lead to unexpected situations that can degrade KPIs. This is mostly due to the apparent complexity of ML mechanisms (e.g., deep learning), the incompleteness of the available training data, the uncertainty produced by exploration-exploitation approaches (e.g., reinforcement learning), etc. In the face of such impediments, the ML Sandbox emerges as a potential solution that allows mobile network operators (MNOs) for improving the degree of confidence in ML solutions before their application to the network infrastructure. This technical specification deals with the requirements, architecture, and implementation examples for ML Sandbox in future networks including IMT-2020.
FG ML5G specification: “Machine learning based end-to-end network slice management and orchestration”
This document proposes the framework and requirements of machine learning based end-to-end network slice management and orchestration in multi-domain environments.
FG ML5G specification: “Vertical-assisted Network Slicing Based on a Cognitive Framework”
This technical specification proposes a new framework that enables vertical QoE-aware network slice management empowered by machine learning technologies.
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Conclusions:
The activities of the FG ML5G were concluded and its mandate was accomplished. SG13 closed the FG ML5G while recognizing the FG ML5G chairman Prof. Dr. Slawomir Stanczak (Frauenhofer HHI, Germany) and his management team, active contributors and all the FG members.
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Contact: |
Leo Lehmann |
Tel: 41 58460 5752 |
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References:
https://www.itu.int/en/ITU-T/focusgroups/ml5g/Pages/default.aspx
Nokia & Omdia: 5G could bring up to $3.3 trillion to Latin America by 2035- vs 13% of mobile subs in 2025?
Executive Summary:
5G services could bring up to $3.3 trillion to Latin America by 2035, according to a new study by Nokia and research firm Omdia. The study, titled ‘Why 5G in Latin America?’ notes the uncertainty around the ongoing Covid-19 pandemic – yet alongside the projected $3.3 trillion in economic and social value promised by 5G, a $9 trillion improvement in productivity is also predicted.
We question what this optimistic forecast is based on since we haven’t been able to identify any real 5G use cases with current and near future 5G deployments.
Latin American operators have been relatively silent, apart from some trials, a deployment in Uruguay, and recent soft launches using DSS in Brazil.
This caution is understandable considering the late adoption of 4G. Omdia estimates that 4G in Latin America is about 52% of lines and 3G about a third (as of year-end 2019). Even 2G remains important at 13%, and it will not disappear until well after 2024.
To ignore the potential of 5G is to miss a considerable opportunity or leave it to one’s competitors, according to Omdia. This report shows the opportunity in the mass market, as a fixed broadband substitute, and in the enterprise market. The mass-market opportunity is based on the immersive technologies powered by 5G that will take our digital experiences to the next level and beyond.
The enterprise opportunity is less familiar because it has not been as important a play in 3G and 4G as Omdia believes it will be in 5G. All Latin American enterprises must explore digital transformation to remain competitive in the rapidly evolving global economy. Latin American governments must transform themselves and, more importantly, encourage digital transformation in their economies to improve productivity and return the region to real growth in income per capita.
5G is not an option but an imperative, and this report discusses what service providers and policy makers must do to get ready. There is a brief overview in the Appendix for those who would like to understand more about 5G technology.
The pandemic can be seen as a major opportunity point for digitisation of essential sectors, such as healthcare and emergency services, manufacturing, and the supply chain. Yet a major roadblock remains; a gap between the haves and have-nots for broadband penetration and connectivity.
This is similar to the reports from the Asia Cloud Computing Association (ACCA) regarding the Asia Pacific region; countries such as China and India score poorly because of the disparity between the rich and poor regions. Brazil, another BRIC region, is therefore set to be a major beneficiary according to the report; $1.22tn of 5G economic impact and an increase in productivity of just over $3 trillion.
The report outlines recommendations for service providers, particularly with regard to upgrading 4G to make it 5G-ready. Policy makers, meanwhile, are encouraged to finish allocating 4G spectrum to enable a ‘clear spectrum policy roadmap and an infrastructure policy which both encourages and facilitates the private sector to invest in 5G.’
“Latin American countries must diversify their sources of income and jobs into higher value-added activities,” said Wally Swain, principal consultant for Omdia Latin America. “Activities including mining and manufacturing must become more productive and 5G will play an important role on this.”
It is too early to be definitive about how COVID-19 will change behaviors and the patterns of 5G adoption in Latin America. But it seems clear that increased demand for broadband can only help the 5G business case, especially in FWA for homes and businesses. Because of the pandemic, there is a clear need for digitalization of essential sectors such as healthcare, emergency services, manufacturing, and supply chain.
The need for better-quality emergency communications will encourage the deployment of network slices, a key feature of the coming versions of 5G. In the future of what is often called Industry 4.0, a large part of the new value creation will be around the ability for humans to remotely see, understand, manage, operate, fix, and generally interact with all manner of physical systems and machines, and that will be possible with 5G.
Conclusions:
It is too early to be definitive about how COVID-19 will change behaviors and the patterns of 5G adoption in Latin America. But it seems clear that increased demand for broadband can only help the 5G business case, especially in FWA for homes and businesses. Because of the pandemic, there is a clear need for digitalization of essential sectors such as healthcare, emergency services, manufacturing, and supply chain.
The need for better-quality emergency communications will encourage the deployment of network slices, a key feature of the coming versions of 5G. In the future of what is often called Industry 4.0, a large part of the new value creation will be around the ability for humans to remotely see, understand, manage, operate, fix, and generally interact with all manner of physical systems and machines, and that will be possible with 5G.
You can read the full Omdia report here (name and email address required)
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According to Ebanx Labs, 5G will represent 13% of mobile connections in Latin America in 2025, according to the Ericsson Mobility Report. The survey indicates the first 5G network deployments are expected during 2020 in the region, with Argentina, Brazil, Chile, Colombia and Mexico to be the pioneer countries.
Photo Credit: Shutterstock
References:
5G could bring up to $3.3 trillion to Latin America by 2035, says Nokia and Omdia
ZTE reports strong 1st Half 2020 financials; 5G Flexhaul; Automatic Antenna Pattern Control Trial with China Mobile
ZTE reported strong first half financial results, with operating revenues up 5.8 percent from the year before to RMB 47.20 billion and net profit increasing 26.3 percent to RMB 1.86 billion. Net profit after extraordinary items increased 47.4 percent to RMB 0.9 billion. The operating cash flow grew over 61 percent to RMB 2.04 billion while spend on research and development (R&D) advanced to RMB 6.64 billion.
In the first half of 2020, the company strengthened its cash flow and sales revenue collection management. Its net cash flow from operating activities for H1 2020 is approximately RMB2.04 billion, about 61.1% year-on-year growth. With great commitment to 5G R&D investment, the company’s R&D spending increased to RMB6.64 billion in H1 2020, covering 14.1% of operating revenue.
In light of the coronavirus pandemic and its impact, ZTE decided to push its R&D initiatives and to take advantage of the mega shift brought on by its own ongoing digital transformation. The company also focused on customer service, helping to achieve a steady growth of business.
ZTE put its in-house new-generation core chipsets for access, bearer and fixed-networks into large-scale commercial deployments, further improving the performance, integration and energy efficiency ratio of its chipsets. The company is also focusing on strengthening its algorithm processes, new materials and new technologies in general, as it helps build 5G commercial networks and works towards becoming the “ultimate” cloud company.
In terms of operator network business, ZTE, underpinned by the rapid 5G rollouts in China, achieved revenue of RMB34.97 billion, a year-on-year growth of 7.7%. (Note that ZTE and Huawei were recently banned from the UK’s 5G rollouts). In 1st half o 2020, the company continuously strengthened the landscape of global network infrastructure.
Proactively taking advantages of new infrastructure construction and new services, ZTE further explored market growth opportunities, with the revenue of ZTE’s government and enterprise business reaching RMB4.82 billion, a year-on-year growth of 2.5%. The company further explored high-value overseas markets while promoting healthy operations during the period.
In its consumer business, ZTE has continuously strengthened its 5G terminal (mostly smartphones) agreements with over 30 wireless network operators around the world, with a focus on China’s “open market.”
Moving forward, ZTE says it will continuously strengthen the research and development, operate steadily and proactively address the risks and challenges in the global markets, thereby achieving the quality growth. Meanwhile, the company will seize the opportunities of new infrastructure and network technology innovations to expand its market shares, accelerate the digital transformation, and improve the organizational efficiency, so as to become an ultimate cloud company.
The company recently announced its 5G Flexhaul solution, which adopts a minimal forwarding plane architecture and a cloud-native control plane to provide 5G fronthaul, midhaul, and traditional backhaul, flexibly meeting the differentiated needs of 5G multi-scenarios and the ultimate performance challenges of 5G services. Based on a full range of self-developed and the industry’s only “3-in-1” highly integrated 5G bearer chip, combined with the pioneering FlexE Channel technology, ZTE’s 5G Flexhaul solution not only provides ultra-large bandwidth capabilities, but also supports massive connections for different services Provide differentiated SLA guarantee and network slicing capabilities to provide customers with a flexible, scalable, and operable 5G bearer network.
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ZTE’s announced financial report comes one day after the company said that it has completed the trial of Automatic Antenna Pattern Control (AAPC) self-optimization solution in Guangzhou, China along with the Guangzhou branch of China Mobile.
By means of the seamless integration between the AI technology and the network structure optimization, this solution can greatly simplify the optimization and O&M of the 5G Massive MIMO network, thereby effectively improving the efficiency and reducing the costs.
The trial result shows that the network coverage rate has increased by nearly 12%, and the signal strength has increased about 4-to-5 dB while the signal-to-noise ratio has increased nearly 1-to-2 dB and the download rate has risen by about 10%.
The solution is based on ZTE’s intelligent AAPC optimization tool, employing the AI algorithm and the network management platform to quickly search and lock the optimal antenna parameters in complex scenarios. According to the MR (measurement report) data, the solution can accurately evaluate the quality of the network coverage.
In addition, the solution has adopted an AI model to achieve the iterative optimization, and the optimal matching between scenarios and antenna parameters, so as to create an end-to-end operational solution of self-configuration and self-evaluation.
Moving forward, ZTE and China Mobile will further explore various complex scenarios, and develop a larger-scale AI self-optimization system, expecting to accelerate the transformation and upgrade of intelligent networks.
About ZTE:
ZTE is a provider of advanced telecommunications systems, mobile devices and enterprise technology solutions to consumers, operators, companies and public sector customers. The company has been committed to providing customers with integrated end-to-end innovations to deliver excellence and value as the telecommunications and information technology sectors converge. Listed in the stock exchanges of Hong Kong and Shenzhen, ZTE sells its products and services in more than 160 countries.
References:
https://www.zte.com.cn/global/about/news/20200828e1.html
https://www.zte.com.cn/global/about/news/20200827e1.html
https://www.zte.com.cn/china/solutions/201905201708/201905201738/5G_Flexhaul
ZTE facilitates 4G and 5G co-evolution with a comprehensive set of solutions
Cignal AI: COVID-19 Continued to Pressure Optical Network Supply Chain in Q2-2020
Delayed order fulfillment due to COVID supply chain impact earlier this year was expected to spur sales growth in 2Q20, but instead the results were mixed, according to the most recent Transport Hardware Report from research firm Cignal AI. Forecasted growth in Q2 from sales pushed out from Q1 did not materialize, and network operators indicated that annual CapEx would not increase (see chart below). As a result, spending on optical and switching/routing equipment will be flat to down in the second half of the year.
“COVID operational issues slowed deliveries and revenue recognition in the second quarter, although optical hardware sales increased in NA and EMEA due to high demand for inventory,” stated Cignal AI Lead Analyst Scott Wilkinson. “Growth is not expected to continue in the second half as carriers have pulled forward annual CapEx spending and networks are now able to cope with COVID-related surges.”
Some regions did shine in 2Q20. North American optical sales were up sharply YoY in both metro and long haul WDM, though the second half of the year is expected to be flat or down. Japan’s extraordinary growth in optical sales expanded to packet sales this quarter, with sales to both market segments up substantially YoY.
Additional 2Q20 Transport Hardware Report Findings:
- In addition to COVID woes, RoAPAC continues to suffer from the CapEx limitations in India, and optical sales declined -20% for the quarter while packet sales also declined.
- China has overcome its COVID related issues and returned to optical and packet spending growth this quarter, with increasing growth forecasted for Q3.
- EMEA optical spending increased YoY but was weighed down by weak Nokia sales. Nokia predicts that Q3 sales increases will offset Q2 declines.
Real-Time Market Data:
Cignal AI’s Transport Hardware Dashboardis available to clients of the Transport Hardware Report and provides up-to-date market data, including individual vendors’ results as they are released. Users can manipulate variables online and see information in a variety of useful ways, as well as download Excel files with up-to-date snapshots of market reporting.
Contact: sales@@cignal.ai
References:
https://cignal.ai/2020/08/transport-hardware-misses-expected-bounce-back-in-2q20/
Addendum:
According to Industry Research, the global Optical Transport Network (OTN) Equipment (optical transport and switching) market is projected to reach USD 20360 million by 2026, from USD 15810 million in 2020, at a CAGR of 4.3% during 2021-2026.
The Optical Transport Network (OTN) Equipment market is segmented into the following categories:
- Mobile Backhaul Solutions
- Triple Play Solutions
- Business Services Solution
- Industry and Public Sector
- Others
With respect to data rates, the Optical Transport Network (OTN) Equipment market is segmented into three categories:
- < 10G
- 10G-100G
- 100-400G
https://www.industryresearch.co/global-optical-transport-network-otn-equipment-market-16157288
COVID-19 Challenges faced by Telcos and Impact on the Telecom Sector
by Raj Vignesh, Digital Marketing Lead, Megron Tech, Swindon, United Kingdom
(edited by Alan J Weissberger)
Introduction:
The emergence of the novel coronavirus (COVID-19) has brought a series of “black swan” events to the entire telecom industry. People and businesses are shifting to digital means to manage their work loads, which has led to an unexpected surge in fixed AND mobile network traffic and access demands. TELECOM NETWORK OPERATORS HAVE HAD TO address this UNPRECEDENTED situation to fulfill the INCREASED networking REQUIREMENTS of their customers.
We discuss the strategies being crafted by telco leaders during this crisis; like increasing network bandwidth, leveraging digital technologies, use of 5G to support their customers and facilitating business continuity.
Further, we IDENTIFY opportunity areas for the telecom operators/service providers that have emerged in the wake of this coronavirus pandemic. Customer complaints raised during the lockdown due to poor mobile network signal reception and slow internet speeds are important concerns that the service providers need to CAREFULLY EXAMINE AND REVIEW.
IN RESPONSE TO THE PANDEMIC, TELCOS are building customized service offerings for their customers. THEIR AIM IS TO enable seamless interaction WITH USERS and to move forward with their business processes WHILE ALSO REALIZING a positive return on their investments.
Disruption in telecom industry due to the rise in COVID-19
The COVID-19 wave has smashed every industry. The telecommunications industry has been largely disrupted, as it is the core of communications required for medical, government and private sector business functions to operate seamlessly.
For example, reliable, high-speed Internet access is key to ensuring that hospitals and medical institutions have access to global information networks and resources necessary to fight the virus. Broadband connectivity is also now absolutely crucial for educational institutions and businesses to continue to provide essential services. The unprecedented global health emergency is taxing networks and platforms to the limit, with some operators and platforms reporting demand spikes as high as 800%.
The sudden disruption of normal business operations caused by the coronavirus has forced companies to drive their businesses remotely. That shift has spiked the demand for better network connectivity and improved internet coverage, especially in remote or rural areas.
As a result, the telecom industry (wireline and wireless) is trying to deliver better Internet infrastructure to their customers.
What are the key areas being impacted by this deadly outbreak?
The coronavirus pandemic has brought in some dramatic changes into the world, with network connectivity acting as a key for business continuity. How COVID-19 has impacted the telecoms industry is discussed below:
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Ensuring resilient connectivity 24/7: Wireless Telecom operators are allocating spectrum resources to provide round the clock Internet connections to mobile subscribers. Due to increased data traffic, Internet download speeds have dropped, making the quality of video streaming poor.
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Cloud computing increases amidst the lockdown: As businesses are proceeding with their work remotely, demand for video conferencing services and SaaS applications is continuously rising. Businesses are keen to adopt this new cloud-based model of working as they realize increased productivity with less investment in office space. Therefore, companies gain business benefits over the long-term.
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Payments with pin and chip are the new normal: Following the social distancing norm, people nowadays prefer to do payments digitally i.e. via UPI apps, credit/debit cards or Internet banking. Due to COVID-19, the rise in digital payments is expected to reach 67% as per research conducted by Bain & Company.
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Security to combat vulnerabilities: Cloud resources are accessed online and ease in restrictions is increasing the risk of cyber attacks. Cyber security engineers need to act on developing strategies to strengthen remote connectivity with proper authorization procedures. Mobile customer transactions need enhanced security with mobile-intelligence based approaches to prevent fraudulent transactions.
How are telcos responding to this critical situation?
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Increase in network transport capacity – The COVID-19 lockdown weariness brought in demands for mobile broadband as most of the people are forced to stay home. Many telcos have eased their 3G/4G/5G network speed to facilitate users with proper Internet connections to stay connected with their loved ones, or can work remotely without any disruption while having business meetings with colleagues, clients and other stakeholders of the company.
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Enhancement in 5G technology – This is the right time for mobile network operators (MNOs) to build and deploy 5G networks to wide geographical area including towns and villages. Many have done so already using 3GPP Release 15 “5G New Radio” for the Data plane along with a LTE core network (this is known as “5G Non Stand Alone” or “5G NSA”).
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Comprehend each customer segment’s value and tailor solutions accordingly – Telcos are partnering with technology companies to understand customer behavior using technologies like AI/ML and data analytics. With deeper insights gained (e.g. geographies, customer interests, demographics, etc), telcos are adjusting their service offerings to customer segments to satisfy their demands in the current and post-COVID-world.
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The Federal Communications Commission (FCC) launched its Keep Americans Connected initiative to help ensure that Americans don’t lose critical telecommunications services they depend on. Broadband wireline and wireless service providers that have signed the pledge have agreed not to terminate service if a customer can’t afford to pay bills due to the pandemic, to waive late fees resulting from economic hardship, and to expand the availability of their Wi-Fi hotspots. The FCC has also made additional wireless spectrum available to providers, warned people of COVID-19 related scams, and is expanding robocall protections for hospitals.
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Selected U.S. and UK telco initiatives to help customers:
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Verizon has been assisting its client base to transition from teleworking to remote working capabilities, with a pledge to not overcharge them in this crisis. Starting July 1st, customers who signed up for the Pledge to maintain their wireless service will automatically be enrolled in the company’s Stay Connected repayment program to provide options to stay connected.
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AT&T suspended data caps for broadband customers to support the employees forced to do work from home during pandemic. Moreover, internet data is being offered to limited-income households at $10/month and businesses with 50% rebate on the current AT&T World Connect Advantage package.
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T-Mobile has teams working 24/7 to ensure it continues to perform for all its customers, even under times of anticipated heavier traffic due to the pandemic lockdowns. Customers can make appointments through the store locator page on T-Mobile.com for curbside fulfilment on device and accessory orders.
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Vodafone has increased network capacity to deal with new spikes in Internet traffic which it says has increased 50% since lockdowns were put in place. Customers accessing government-supported healthcare websites and educational resources will be able to do so without worry about data consumption charges.
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Virgin Media’s postpaid customers have been offered unlimited minutes to landlines and other mobile numbers, as well as a 10 GB data boost for the month at no extra cost. For broadband, any data caps on legacy products will be lifted.
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Comcast* subscribers interacted with customer service digitally via Xfinity Assistant, which is Comcast’s cross-channel, virtual customer service tool. Xfinity Assistant answers customers’ questions around the clock without them needing to stop what they’re doing to call customer service reps. Comcast said Xfinity Assistant is helping its customers about 400,000 times every day, compared to before COVID-19 when it averaged about 60,000 interactions a day. Comcast said Xfinity Assistant was proof that customers want to use digital tools and applications.
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* Comcast is one of the largest retail Internet Service Provider (ISP) in the U.S. via its Xfinity brand. Xfinity also offers pay TV and cellular service as a MVNO for Verizon. The company also offers business network services, including broadband Internet through Comcast Business.
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Editor’s Note: Short-Term Commercial Initiatives by Network Operators (SOURCE: ITU-D):
Additional data: Many mobile network operators (MNOs) are offering to provide customers with additional data as businesses and schools across the world transition to working remotely, due to the spread of the COVID-19 virus.
Going digital in terms of recharges, etc: Facilitate prepaid mobile recharges being made online rather through physical scratch cards etc to improve connectivity during any lockdowns.
Free access to online learning resources: In order to support distance learning and home-schooling during school closures, access to remote leaning opportunities and educational
platforms has been made available at no cost by a number of operators.
Facilitating mobile money transactions: Banks and telecommunications companies are encouraging consumers to avoid cash payment in favour of digital transactions to avoid the
spread of the coronavirus.
Increasing Broadband Speeds: Operators are upgrading Internet speeds – including transmission and backhaul capacity – to better accommodate the unprecedented number of people working and learning from home which has been up to a 70 percent in certain country markets.
Free access to health/government information: MNOs are providing free access to information contained in government and social welfare sites, as well as to websites containing health
information relevant to coronavirus crisis.
Providing other free services: MNOs have also commenced a variety of other initiatives for their customers, at no extra cost. These include free access to networks and waiving overcharge fees.
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Other Opportunities for Telco Service Providers:
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Resolution of customer queries through a virtualized support solution: Dealing with customers in this pandemic is becoming tricky and telecom operators are investing heavily to minimize customer churn in order to retain their customers. They are offering virtual support services to customers to keep them engaged and solve their issues more quickly.
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Customer QoE measurement needs to be enhanced: Telecom operators need to assess QoE monitoring with network coverage and speed, voice failures, via enabling customer services team online without visiting the customer site. Cell tower monitoring is a critical activity that needs to be undertaken in order to measure network performance and deliver increased throughput, clear voice calls amid crisis.
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Building partnerships with edge application providers for better Internet connectivity: Applications with low latency like gaming, video conferencing applications require computing to be placed at edge near the end-user to give better user experience with enhanced network connection. Telcos can collaborate with cloud application providers in order to meet the requirements of users working from home in this time of coronavirus outbreak.
Conclusions:
Telcos are continuously adapting to the changes caused due to COVID-19 crisis. Being the sole distributor of Internet infrastructure to other industry verticals, telecom operators have made several amendments in their operations and offerings to serve their customers in a better way. Though the coronavirus pandemic brought in several challenges, initiatives taken by the telcos is surely going to retain their business partnerships and customers for the long-term. That should lead to an increase in telco revenues during the COVID-19 pandemic and thereafter when life returns to normal.
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References:
https://www.bain.com/insights/the-covid-19-tipping-point-for-digital-payments/
https://telecoms.com/opinion/telcos-have-a-huge-role-to-play-in-navigating-the-covid-19-pandemic/
https://www.bain.com/insights/covid-19-how-telcos-can-reset-their-customer-strategy/
https://www.datacenterknowledge.com/networks/covid-19-five-recommendations-telco-it-leaders
https://www.weforum.org/agenda/2020/03/coronavirus-and-corporate-social-innovation/
https://www.insidetelecom.com/covid-19-impacts-on-the-telecoms-industry/