AI
Big Tech post strong earnings and revenue growth, but cuts jobs along with Telecom Vendors
Tech companies have been consistently laying off employees since late 2022. As of April 25th, some 266 tech companies have laid off nearly 75,000 workers in 2024, according to the independent layoff-tracking site layoffs.fyi. A total of 262,682 workers in tech lost their jobs in 2023 compared with 164,969 in 2022. The volume of layoffs in 2023 — a total of 1,186 companies — also surpassed 2022, when 1,061 companies in tech laid off workers — and that total was more than in 2020 and 2021 combined.
Big Tech companies Alphabet (Google’s parent), Amazon, Apple, Meta, Microsoft and Netflix, collectively cut nearly 45,500 jobs in their most recent full fiscal year. Since 2020, however, they have added more than 358,500, bringing total headcount to nearly 2,170,000. Excluding Amazon, which accounts for 70% of that figure, job numbers fell by around 29,700 last year but have grown by 131,500 since 2020 (data from earnings reports and SEC filings – see chart below).
- Today, Amazon reported better-than-expected earnings and revenue for the first quarter, driven by growth in advertising and cloud computing. Operating income soared more than 200% in the period to $15.3 billion, far outpacing revenue growth, the latest sign that the company’s cost-cutting measures and focus on efficiency is bolstering its bottom line. AWS accounted for 62% of total operating profit. Net income also more than tripled to $10.4 billion, or 98 cents a share, from $3.17 billion, or 31 cents a share, a year ago. Sales increased 13% from $127.4 billion a year earlier.
- Google parent Alphabet also posted robust profits, with net income in the latest quarter soaring 57% to $23.7 billion while revenue grew 15% in the quarter. That’s despite job cuts of 12,115 and net headcount reduction of ~8,000 in 2023.
- Microsoft last week managed 20% year-over-year growth in third-quarter net income, to around $21.9 billion, on 17% growth in sales, to $61.9 billion. The number of Microsoft employees was unchanged in 2023 from the previous year, despite the company laying off 11,158 employees. Future headcount reductions may be necessary to help pay for Microsoft’s multi-billion-dollar splurge on AI and the data centers needed to train the Large Language Models and associated generative AI technology. But few expect job cuts to slow Microsoft down.
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As expected, telecom vendors, which have many fewer employees, than Big Tech had a higher percentage of job reductions. CommScope, Corning, Dell, Ericsson, and Nokia, suppliers to some of the world’s biggest telcos, shed nearly 36,500 jobs last year as large IT customers spent less on new equipment.
The following table shows the total number of jobs per year for many vendors/cloud service providers.
Source: Light Reading & company reports/SEC filings
Huawei was the exception to the telecom vendor layoff craze (even ZTE reduced its workforce in 2023). Despite U.S. sanctions and a European backlash against the company, Huawei gained 12,000 employees in 2022, giving it a workforce of 207,000 that year. The number was unchanged in 2023, according to its recently published annual report. Restrictions have not been as effective at hindering Huawei’s progress as the U.S. had hoped.
On the semiconductor side, Intel experienced a net workforce reduction of 7,100 jobs. Profits have tanked because of market share losses, a downturn in customer spending on equipment (explained partly by the earlier build-up of inventory that happened after the pandemic) and investments in new foundries designed to challenge the Asian giants of TSMC and Samsung. Big Tech moves to build in-house AI augmented processor chips that can substitute for Intel’s microprocessors are among the problems the company faces. Intel’s profits have collapsed, just as they have at the mobile networks business group of silicon customer Nokia, and it is at risk of displacement by chip rivals in important markets.
These big tech layoffs are a peculiar outlier in an otherwise strong employment environment: The unemployment rate has hovered between 3.4% and 3.8% since Feb. 2022, bureau data shows. And quit rates, which reflect a lack of worker confidence, this year are consistently at some of the highest levels in more than 20 years, according to the Federal Reserve Bank of St. Louis.
In summary, Big Tech companies continue to thrive financially, but they are also making strategic adjustments, including job cuts, as they navigate the evolving landscape of technology and generative AI. The emphasis on AI development, large language models, and cloud services remains a key driver for their growth and profitability. Telecom vendors are facing tremendous pain due to continued reduction in telco CAPEX which may persists for many years.
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References:
https://www.nerdwallet.com/article/finance/tech-layoffs
US cable and telecom network operators feel the pain
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Telecom layoffs continue unabated as AT&T leads the pack – a growth engine with only 1% YoY growth?
High Tech Layoffs Explained: The End of the Free Money Party
NTT & Yomiuri: ‘Social Order Could Collapse’ in AI Era
From the Wall Street Journal:
Japan’s largest telecommunications company and the country’s biggest newspaper called for speedy legislation to restrain generative artificial intelligence, saying democracy and social order could collapse if AI is left unchecked.
Nippon Telegraph and Telephone, or NTT, and Yomiuri Shimbun Group Holdings made the proposal in an AI manifesto to be released Monday. Combined with a law passed in March by the European Parliament restricting some uses of AI, the manifesto points to rising concern among American allies about the AI programs U.S.-based companies have been at the forefront of developing.
The Japanese companies’ manifesto, while pointing to the potential benefits of generative AI in improving productivity, took a generally skeptical view of the technology. Without giving specifics, it said AI tools have already begun to damage human dignity because the tools are sometimes designed to seize users’ attention without regard to morals or accuracy.
Unless AI is restrained, “in the worst-case scenario, democracy and social order could collapse, resulting in wars,” the manifesto said.
It said Japan should take measures immediately in response, including laws to protect elections and national security from abuse of generative AI.
A global push is under way to regulate AI, with the European Union at the forefront. The EU’s new law calls on makers of the most powerful AI models to put them through safety evaluations and notify regulators of serious incidents. It also is set to ban the use of emotion-recognition AI in schools and workplaces.
The Biden administration is also stepping up oversight, invoking emergency federal powers last October to compel major AI companies to notify the government when developing systems that pose a serious risk to national security. The U.S., U.K. and Japan have each set up government-led AI safety institutes to help develop AI guidelines.
Still, governments of democratic nations are struggling to figure out how to regulate AI-powered speech, such as social-media activity, given constitutional and other protections for free speech.
NTT and Yomiuri said their manifesto was motivated by concern over public discourse. The two companies are among Japan’s most influential in policy. The government still owns about one-third of NTT, formerly the state-controlled phone monopoly.
Yomiuri Shimbun, which has a morning circulation of about six million copies according to industry figures, is Japan’s most widely-read newspaper. Under the late Prime Minister Shinzo Abe and his successors, the newspaper’s conservative editorial line has been influential in pushing the ruling Liberal Democratic Party to expand military spending and deepen the nation’s alliance with the U.S.
The two companies said their executives have been examining the impact of generative AI since last year in a study group guided by Keio University researchers.
The Yomiuri’s news pages and editorials frequently highlight concerns about artificial intelligence. An editorial in December, noting the rush of new AI products coming from U.S. tech companies, said “AI models could teach people how to make weapons or spread discriminatory ideas.” It cited risks from sophisticated fake videos purporting to show politicians speaking.
NTT is active in AI research, and its units offer generative AI products to business customers. In March, it started offering these customers a large-language model it calls “tsuzumi” which is akin to OpenAI’s ChatGPT but is designed to use less computing power and work better in Japanese-language contexts.
An NTT spokesman said the company works with U.S. tech giants and believes generative AI has valuable uses, but he said the company believes the technology has particular risks if it is used maliciously to manipulate public opinion.
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From the Japan News (Yomiuri Shimbun):
Challenges: Humans cannot fully control Generative AI technology
･ While the accuracy of results cannot be fully guaranteed, it is easy for people to use the technology and understand its output. This often leads to situations in which generative AI “lies with confidence” and people are “easily fooled.”
･ Challenges include hallucinations, bias and toxicity, retraining through input data, infringement of rights through data scraping and the difficulty of judging created products.
･ Journalism, research in academia and other sources have provided accurate and valuable information by thoroughly examining what information is correct, allowing them to receive some form of compensation or reward. Such incentives for providing and distributing information have ensured authenticity and trustworthiness may collapse.
A need to respond: Generative AI must be controlled both technologically and legally
･ If generative AI is allowed to go unchecked, trust in society as a whole may be damaged as people grow distrustful of one another and incentives are lost for guaranteeing authenticity and trustworthiness. There is a concern that, in the worst-case scenario, democracy and social order could collapse, resulting in wars.
･ Meanwhile, AI technology itself is already indispensable to society. If AI technology is dismissed as a whole as untrustworthy due to out-of-control generative AI, humanity’s productivity may decline.
･ Based on the points laid out in the following sections, measures must be realized to balance the control and use of generative AI from both technological and institutional perspectives, and to make the technology a suitable tool for society.
Point 1: Confronting the out-of-control relationship between AI and the attention economy
･ Any computer’s basic structure, or architecture, including that of generative AI, positions the individual as the basic unit of user. However, due to computers’ tendency to be overly conscious of individuals, there are such problems as unsound information spaces and damage to individual dignity due to the rise of the attention economy.
･ There are concerns that the unstable nature of generative AI is likely to amplify the above-mentioned problems further. In other words, it cannot be denied that there is a risk of worsening social unrest due to a combination of AI and the attention economy, with the attention economy accelerated by generative AI. To understand such issues properly, it is important to review our views on humanity and society and critically consider what form desirable technology should take.
･ Meanwhile, the out-of-control relationship between AI and the attention economy has already damaged autonomy and dignity, which are essential values that allow individuals in our society to be free. These values must be restored quickly. In doing so, autonomous liberty should not be abandoned, but rather an optimal solution should be sought based on human liberty and dignity, verifying their rationality. In the process, concepts such as information health are expected to be established.
Point 2: Legal restraints to ensure discussion spaces to protect liberty and dignity, the introduction of technology to cope with related issues
･ Ensuring spaces for discussion in which human liberty and dignity are maintained has not only superficial economic value, but also a special value in terms of supporting social stability. The out-of-control relationship between AI and the attention economy is a threat to these values. If generative AI develops further and is left unchecked like it is currently, there is no denying that the distribution of malicious information could drive out good things and cause social unrest.
･ If we continue to be unable to sufficiently regulate generative AI — or if we at least allow the unconditional application of such technology to elections and security — it could cause enormous and irreversible damage as the effects of the technology will not be controllable in society. This implies a need for rigid restrictions by law (hard laws that are enforceable) on the usage of generative AI in these areas.
･ In the area of education, especially compulsory education for those age groups in which students’ ability to make appropriate decisions has not fully matured, careful measures should be taken after considering both the advantages and disadvantages of AI usage.
･ The protection of intellectual property rights — especially copyrights — should be adapted to the times in both institutional and technological aspects to maintain incentives for providing and distributing sound information. In doing so, the protections should be made enforceable in practice, without excessive restrictions to developing and using generative AI.
･ These solutions cannot be maintained by laws alone, but rather, they also require measures such as Originator Profile (OP), which is secured by technology.
Point 2: Legal restraints to ensure discussion spaces to protect liberty and dignity, and the introduction of technology to cope with related issues
･ Ensuring spaces for discussion in which human liberty and dignity are maintained has not only superficial economic value, but also a special value in terms of supporting social stability. The out-of-control relationship between AI and the attention economy is a threat to these values. If generative AI develops further and is left unchecked like it is currently, there is no denying that the distribution of malicious information could drive out good things and cause social unrest.
･ If we continue to be unable to sufficiently regulate generative AI — or if we at least allow the unconditional application of such technology to elections and security — it could cause enormous and irreversible damage as the effects of the technology will not be controllable in society. This implies a need for rigid restrictions by law (hard laws that are enforceable) on the usage of generative AI in these areas.
･ In the area of education, especially compulsory education for those age groups in which students’ ability to make appropriate decisions has not fully matured, careful measures should be taken after considering both the advantages and disadvantages of AI usage.
･ The protection of intellectual property rights — especially copyrights — should be adapted to the times in both institutional and technological aspects to maintain incentives for providing and distributing sound information. In doing so, the protections should be made enforceable in practice, without excessive restrictions to developing and using generative AI.
･ These solutions cannot be maintained by laws alone, but rather, they also require measures such as Originator Profile (OP), which is secured by technology.
Point 3: Establishment of effective governance, including legislation
･ The European Union has been developing data-related laws such as the General Data Protection Regulation, the Digital Services Act and the Digital Markets Act. It has been developing regulations through strategic laws with awareness of the need to both control and promote AI, positioning the Artificial Intelligence Act as part of such efforts.
･ Japan does not have such a strategic and systematic data policy. It is expected to require a long time and involve many obstacles to develop such a policy. Therefore, in the long term, it is necessary to develop a robust, strategic and systematic data policy and, in the short term, individual regulations and effective measures aimed at dealing with AI and attention economy-related problems in the era of generative AI.
･However, it would be difficult to immediately introduce legislation, including individual regulations, for such issues. Without excluding consideration of future legislation, the handling of AI must be strengthened by soft laws — both for data (basic) and generative AI (applied) — that offer a co-regulatory approach that identifies stakeholders. Given the speed of technological innovation and the complexity of value chains, it is expected that an agile framework such as agile governance, rather than governance based on static structures, will be introduced.
･ In risk areas that require special caution (see Point 2), hard laws should be introduced without hesitation.
･ In designing a system, attention should be paid to how effectively it protects the people’s liberty and dignity, as well as to national interests such as industry, based on the impact on Japan of extraterritorial enforcement to the required extent and other countries’ systems.
･ As a possible measure to balance AI use and regulation, a framework should be considered in which the businesses that interact directly with users in the value chain, the middle B in “B2B2X,” where X is the user, reduce and absorb risks when generative AI is used.
･ To create an environment that ensures discussion spaces in which human liberty and dignity are maintained, it is necessary to ensure that there are multiple AIs of various kinds and of equal rank, that they keep each other in check, and that users can refer to them autonomously, so that users do not have to depend on a specific AI. Such moves should be promoted from both institutional and technological perspectives.
Outlook for the Future:
･ Generative AI is a technology that cannot be fully controlled by humanity. However, it is set to enter an innovation phase (changes accompanying social diffusion).
･ In particular, measures to ensure a healthy space for discussion, which constitutes the basis of human and social security (democratic order), must be taken immediately. Legislation (hard laws) are needed, mainly for creating zones of generative AI use (strong restrictions for elections and security).
･ In addition, from the viewpoint of ecosystem maintenance (including the dissemination of personal information), it is necessary to consider optimizing copyright law in line with the times, in a manner compatible with using generative AI itself, from both institutional and technological perspectives.
･ However, as it takes time to revise the law, the following steps must be taken: the introduction of rules and joint regulations mainly by the media and various industries, the establishment and dissemination of effective technologies, and making efforts to revise the law.
･ In this process, the most important thing is to protect the dignity and liberty of individuals in order to achieve individual autonomy. Those involved will study the situation, taking into account critical assessments based on the value of community.
References:
‘Joint Proposal on Shaping Generative AI’ by The Yomiuri Shimbun Holdings and NTT Corp.
Major technology companies form AI-Enabled Information and Communication Technology (ICT) Workforce Consortium
MTN Consulting: Generative AI hype grips telecom industry; telco CAPEX decreases while vendor revenue plummets
Cloud Service Providers struggle with Generative AI; Users face vendor lock-in; “The hype is here, the revenue is not”
Amdocs and NVIDIA to Accelerate Adoption of Generative AI for $1.7 Trillion Telecom Industry
Light Source Communications Secures Deal with Major Global Hyperscaler for Fiber Network in Phoenix Metro Area
Light Source Communications is building a 140-mile fiber middle-mile network in the Phoenix, AZ metro area, covering nine cities: Phoenix, Mesa, Tempe, Chandler, Gilbert, Queen Creek, Avondale, Coronado and Cashion. The company already has a major hyperscaler as the first anchor tenant.
There are currently 70 existing and planned data centers in the area that Light Source will serve. As one might expect, the increase in data centers stems from the boom in artificial intelligence (AI).
The network will include a big ring, which will be divided into three separate rings. In total, Light Source will be deploying 140 miles of fiber. The company has partnered with engineering and construction provider Future Infrastructure LLC, a division of Primoris Services Corp., to make it happen.
“I would say that AI happens to be blowing up our industry, as you know. It’s really in response to the amount of data that AI is demanding,” said Debra Freitas [1.], CEO of Light Source Communications (LSC).
Note 1. Debra Freitas has led LSC since co-founding in 2014. Owned and operated network with global OTT as a customer. She developed key customer relationships, secured funding for growth. Currently sits on the Executive Board of Incompas.
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Light Source plans for the entire 140-mile route to be underground. It’s currently working with the city councils and permitting departments of the nine cities as it goes through its engineering and permit approval processes. Freitas said the company expects to receive approvals from all the city councils and to begin construction in the third quarter of this year, concluding by the end of 2025.
Primoris delivers a range of specialty construction services to the utility, energy, and renewables markets throughout the United States and Canada. Its communications business is a leading provider of critical infrastructure solutions, including program management, engineering, fabrication, replacement, and maintenance. With over 12,700 employees, Primoris had revenue of $5.7 billion in 2023.
“We’re proud to partner with Light Source Communications on this impactful project, which will exceed the growing demands for high-capacity, reliable connectivity in the Phoenix area,” said Scott Comley, president of Primoris’ communications business. “Our commitment to innovation and excellence is well-aligned with Light Source’s cutting-edge solutions and we look forward to delivering with quality and safety at the forefront.”
Light Source is a carrier neutral, owner-operator of networks serving enterprises throughout the U.S. In addition to Phoenix, several new dark fiber routes are in development in major markets throughout the Central and Western United States. For more information about Light Source Communications, go to lightsourcecom.net.
The city councils in the Phoenix metro area have been pretty busy with fiber-build applications the past couple of years because the area is also a hotbed for companies building fiber-to-the-premises (FTTP) networks. In 2022 the Mesa City Council approved four different providers to build fiber networks. AT&T and BlackRock have said their joint venture would also start deploying fiber in Mesa.
Light Source is focusing on middle-mile, rather than FTTP because that’s where the demand is, according to Freitas. “Our route is a unique route, meaning there are no other providers where we’re going. We have a demand for the route we’re putting in,” she noted.
The company says it already has “a major, global hyperscaler” anchor tenant, but it won’t divulge who that tenant is. Its network will also touch Arizona State University at Tempe and the University of Arizona.
Light Source doesn’t light any of the fiber it deploys. Rather, it is carrier neutral and sells the dark fiber to customers who light it themselves and who may resell it to their own customers.
Light Source began operations in 2014 and is backed by private equity. It did not receive any federal grants for the new middle-mile network in Arizona.
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Bill Long, Zayo’s chief product officer, told Fierce Telecom recently that data centers are preparing for an onslaught of demand for more compute power, which will be needed to handle AI workloads and train new AI models.
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About Light Source Communications:
Light Source Communications (LSC) is a carrier neutral, customer agnostic provider of secure, scalable, reliable connectivity on a state-of-the-art dark fiber network. The immense amounts of data businesses require to compete in today’s global market requires access to an enhanced fiber infrastructure that allows them to control their data. With over 120 years of telecom experience, LSC offers an owner-operated network for U.S. businesses to succeed here and abroad. LSC is uniquely positioned and is highly qualified to build the next generation of dark fiber routes across North America, providing the key connections for business today and tomorrow.
References:
https://www.lightsourcecom.net/services/
https://www.fiercetelecom.com/ai/ai-demand-spurs-light-source-build-middle-mile-network-phoenix
Proposed solutions to high energy consumption of Generative AI LLMs: optimized hardware, new algorithms, green data centers
AI sparks huge increase in U.S. energy consumption and is straining the power grid; transmission/distribution as a major problem
AI Frenzy Backgrounder; Review of AI Products and Services from Nvidia, Microsoft, Amazon, Google and Meta; Conclusions
AI Frenzy Backgrounder; Review of AI Products and Services from Nvidia, Microsoft, Amazon, Google and Meta; Conclusions
Backgrounder:
Artificial intelligence (AI) continues both to astound and confound. AI finds patterns in data and then uses a technique called “reinforcement learning from human feedback.” Humans help train and fine-tune large language models (LLMs). Some humans, like “ethics & compliance” folks, have a heavier hand than others in tuning models to their liking.
Generative Artificial Intelligence (generative AI) is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. AI technologies attempt to mimic human intelligence in nontraditional computing tasks like image recognition, natural language processing (NLP), and translation. Generative AI is the next step in artificial intelligence. You can train it to learn human language, programming languages, art, chemistry, biology, or any complex subject matter. It reuses training data to solve new problems. For example, it can learn English vocabulary and create a poem from the words it processes. Your organization can use generative AI for various purposes, like chatbots, media creation, and product development and design.
Review of Leading AI Company Products and Services:
1. AI poster child Nvidia’s (NVDA) market cap is about $2.3 trillion, due mainly to momentum-obsessed investors who have driven up the stock price. Nvidia currently enjoys 75% gross profit margins and has an estimated 80% share of the Graphic Processing Unit (GPU) chip market. Microsoft and Facebook are reportedly Nvidia‘s biggest customers, buying its GPUs last year in a frenzy.
Nvidia CEO Jensen Huang talks of computing going from retrieval to generative, which investors believe will require a long-run overhaul of data centers to handle AI. All true, but a similar premise about an overhaul also was true for Cisco in 1999.
During the dot-com explosion in the late 1990s, investors believed a long-run rebuild of telecom infrastructure was imminent. Worldcom executives claimed that internet traffic doubled every 100 days, or about 3.5 months. The thinking at that time was that the whole internet would run on Cisco routers at 50% gross margins.
Cisco’s valuation at its peak of the “Dot.com” mania was at 33x sales. CSCO investors lost 85% of their money when the stock price troughed in October 2002. Over the next 16 years, as investors waited to break even, the company grew revenues by 172% and earnings per share by a staggering 681%. Over the last 24 years, CSCO buy and hold investors earned only 0.67% per year!
2. Microsoft is now a cloud computing/data-center company, more utility than innovator. Microsoft invested $13 billion in OpenAI for just under 50% of the company to help develop and roll out ChatGPT. But much of that was funny money — investment not in cash but in credits for Microsoft‘s Azure data centers. Microsoft leveraged those investments into super powering its own search engine, Bing, with generative AI which is now called “Copilot.” Microsoft spends a tremendous amount of money on Nvidia H100 processors to speed up its AI calculations. It also has designed its own AI chips.
3. Amazon masquerades as an online retailer, but is actually the world’s largest cloud computing/data-center company. The company offers several generative AI products and services which include:
- Amazon CodeWhisperer, an AI-powered coding companion.
- Amazon Bedrock, a fully managed service that makes foundational models (FMs) from AI21 Labs, Anthropic, and Stability AI, along with Amazon’s own family of FMs, Amazon Titan, accessible via an API.
- A generative AI tool for sellers to help them generate copy for product titles and listings.
- Generative AI capabilities that simplify how Amazon sellers create more thorough and captivating product descriptions, titles, and listing details.
Amazon CEO Jassy recently said the the company’s generative AI services have the potential to generate tens of billions of dollars over the next few years. CFO Brian Olsavsky told analysts that interest in Amazon Web Services’ (AWS) generative AI products, such as Amazon Q and AI chatbot for businesses, had accelerated during the quarter. In September 2023, Amazon said it plans to invest up to $4 billion in startup chatbot-maker Anthropic to take on its AI based cloud rivals (i.e. Microsoft and Google). Its security teams are currently using generative AI to increase productivity
4. Google, with 190,000 employees, controls 90% of search. Google‘s recent launch of its new Gemini AI tools was a disaster, producing images of the U.S. Founding Fathers and Nazi soldiers as people of color. When asked if Elon Musk or Adolf Hitler had a more negative effect on society, Gemini responded that it was “difficult to say.” Google pulled the product over “inaccuracies.” Yet Google is still promoting its AI product: “Gemini, a multimodal model from Google DeepMind, is capable of understanding virtually any input, combining different types of information, and generating almost any output.”
5. Facebook/Meta controls social media but has lost $42 billion investing in the still-nascent metaverse. Meta is rolling out three AI features for advertisers: background generation, image cropping and copy variation. Meta also unveiled a generative AI system called Make-A-Scene that allows artists to create scenes from text prompts . Meta’s CTO Andrew Bosworth said the company aims to use generative AI to help companies reach different audiences with tailored ads.
Conclusions:
Voracious demand has outpaced production and spurred competitors to develop rival chips. The ability to secure GPUs governs how quickly companies can develop new artificial-intelligence systems. Tech CEOs are under pressure to invest in AI, or risk investors thinking their company is falling behind the competition.
As we noted in a recent IEEE Techblog post, researchers in South Korea have developed the world’s first AI semiconductor chip that operates at ultra-high speeds with minimal power consumption for processing large language models (LLMs), based on principles that mimic the structure and function of the human brain. The research team was from the Korea Advanced Institute of Science and Technology.
While it’s impossible to predict how fast additional fabricating capacity comes on line, there certainly will be many more AI chips from cloud giants and merchant semiconductor companies like AMD and Intel. Fat profit margins Nvidia is now enjoying will surely attract many competitors.
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References:
https://www.zdnet.com/article/how-to-use-the-new-bing-and-how-its-different-from-chatgpt/
https://cloud.google.com/ai/generative-ai
https://aws.amazon.com/what-is/generative-ai/
https://www.wsj.com/articles/amazon-is-going-super-aggressive-on-generative-ai-7681587f
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Bain & Co, McKinsey & Co, AWS suggest how telcos can use and adapt Generative AI
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Generative AI could put telecom jobs in jeopardy; compelling AI in telecom use cases
Impact of Generative AI on Jobs and Workers
SK Telecom, DOCOMO, NTT and Nokia develop 6G AI-native air interface
SK Telecom, DOCOMO, NTT and Nokia today announced they have partnered to develop the 6G AI-native air interface (AI-AI), a critical next-generation technology that could greatly boost network performance while increasing energy efficiency. The four companies will show video demonstration of an AI-AI proof of concept at SKT’s booth at Mobile World Congress in Barcelona, Feb. 26-29.
This new 6G collaboration builds on an existing relationship between DOCOMO, NTT and Nokia targeted at 6G innovation. With the addition of SKT, the four companies will be able to expand the scope and scale of 6G AI-AI testing and validation as well as explore a broader range of business use cases for the technology.
The collaboration is developing future proof-of-concept 6G AI-AI systems, which will then be put to the test using selected use cases and real environmental scenarios. These over-the-air validation tests will be conducted both in the lab and outdoors to best simulate real network results. SKT, NTT, DOCOMO and Nokia will cooperate on improving AI model performance by utilizing data generated from real networks or through simulation. This will be instrumental in developing AI training models for a best-in-industry AI-AI solution.
By working together, SKT, DOCOMO, NTT and Nokia will be able to combine their research efforts and bring their core areas of expertise to the table. SKT, DOCOMO and NTT are recognized worldwide for their successful adoption of every generation of networking and their ability to create new business value from advanced technologies, while Nokia’s industrial research arm, Nokia Bell Labs, is a leader in 6G innovation.
Photo Courtesy of SK Telecom
Yu Takki, Vice President and Head of Infra Tech at SKT, said: “ This milestone represents a significant step forward in collaborative efforts towards the development of 6G core technology involving technology leaders from Korea, Japan, Europe and the United States. SKT will maintain its momentum in its R&D efforts of applying AI technology to network infrastructure as we move forward to become a global AI company.”
Takaaki Sato, Executive Vice President and Chief Technology Officer at DOCOMO said: “DOCOMO and NTT are delighted to advance this project with Nokia, a global vendor leading the world, and SKT, a mobile operator co-leading Asia. Through this collaboration, we will take the lead in innovative technology development and standardization of 6G, and focus on building a global ecosystem that includes future industries and technologies.”
Peter Vetter, President of Bell Labs Core Research at Nokia, said: “For Nokia to create a world-class 6G system, it’s critical we get input from the service providers that will one day deploy 6G. SKT, NTT and DOCOMO are among the most innovative service providers in the world, which gives us the perfect partners to design the networks of the future.”
Editor’s Note: This 6G AI initiative has NOT yet been submitted to ITU-R WP 5D for inclusion in any IMT 2030 related draft document.
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About SK Telecom:
SK Telecom has been leading the growth of the mobile industry since 1984. Now, it is taking customer experience to new heights by extending beyond connectivity. By placing AI at the core of its business, SK Telecom is rapidly transforming into an AI company with a strong global presence. It is focusing on driving innovations in areas of AI Infrastructure, AI Transformation (AIX) and AI Service to deliver greater value for industry, society, and life.
References:
https://www.sktelecom.com/en/press/press_detail.do?idx=1602¤tPage=1&type=&keyword=
https://www.kedglobal.com/tech,-media-telecom/newsView/ked202402220013
https://www.sktelecom.com/en/press/press_detail.do?idx=1601¤tPage=1&type=&keyword=
SK Telecom, Intel develop low-latency technology for 6G core network
SK Telecom and Deutsche Telekom to Jointly Develop Telco-specific Large Language Models (LLMs)
China backed Volt Typhoon has “pre-positioned” malware to disrupt U.S. critical infrastructure networks “on a scale greater than ever before”
On Sunday, FBI Director Christopher Wray said Beijing’s efforts to covertly plant offensive malware inside U.S. critical infrastructure networks [1.] is now at “a scale greater than we’d seen before,” an issue he has deemed a defining national security threat. He said that China backed Volt Typhoon was pre-positioning malware that could be triggered at any moment to disrupt U.S. critical infrastructure. “It’s the tip of the iceberg…it’s one of many such efforts by the Chinese,” he said on the sidelines of the security conference.
Wray had earlier told conference delegates, that China was increasingly inserting “offensive weapons within our critical infrastructure poised to attack whenever Beijing decides the time is right.” The FBI chief said the U.S. is particularly focused on the threat of pre-positioning, which some European officials have described as the cyber equivalent of pointing a ballistic missile at critical infrastructure. “Those attacks are now being amplified by artificial intelligence tools. The word ‘force multiplier’ is not really enough,” Wray added.
Note 1. The FBI Director declined to elaborate on what other critical infrastructure had been targeted, stressing that the Bureau had “a lot of work under way.”
Image Credits: imaginima / Getty Images
Machine learning translation has helped Chinese security operatives to more plausibly recruit assets, steal secrets and rapidly process more of the information they are collecting, the Wray said. “They already have built economic espionage and theft of personal and corporate data as a kind of a bedrock of their economic strategy and are eagerly pursuing AI advancements to try to accelerate that process,” Wray added.
FBI Director Christopher Wray PHOTO: KEVIN DIETSCH/GETTY IMAGES
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Western intelligence officials say China’s scale and sophistication of cyberattacks has accelerated over the past decade. Officials have grown particularly alarmed at Beijing’s interest in infiltrating U.S. critical infrastructure networks, planting malware inside U.S. computer systems responsible for everything from safe drinking water to aviation traffic so it could detonate, at a moment’s notice, damaging cyberattacks during a conflict.
In California, Wray met with counterparts from the Five Eyes intelligence community—which encompasses the U.S., Australia, New Zealand, Canada and the U.K.—to share respective strategies for cyber defense. He has also traveled to Malaysia and India to discuss China’s hacking campaign with authorities in both countries.
“I am seeing more from Europe,” he said. “We’re laser focused on this as a real threat and we’re working with a lot of partners to try to identify it, anticipate it and disrupt it.”
The Netherlands’ spy agencies said earlier this month that Chinese hackers had used malware to gain access to a Dutch military network last year. The agency, considered to have one of Europe’s top cyber capabilities, said it made the rare disclosure to show the scale of the threat and reduce the stigma of being targeted so allied governments can better pool knowledge.
A report released this month by agencies including the FBI, the Cybersecurity and Infrastructure Agency and the National Security Agency said Volt Typhoon hackers had maintained access in some U.S. networks for five or more years, and while it targeted only U.S. infrastructure directly, the infiltration was likely to have affected “Five Eyes” allies.
Author’s Note:
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Volt Typhoon, the China-sponsored hacking group, has been targeting U.S. critical infrastructure, including satellite and emergency management services and electric utilities, according to a new report from the industrial cybersecurity firm Dragos. That report outlines how the notorious hacking group is positioning themselves to have disruptive or destructive impacts on critical infrastructure in the U.S.
Robert M. Lee, founder and CEO of Dragos, warned during a media briefing that Volt Typhoon is not an opportunistic group, but is instead targeting specific sites that assist U.S. adversaries “trying to hurt or cripple U.S. infrastructure. It’s hitting the specific electric and satellite communication providers that would be important for disrupting major portions of the U.S. electric infrastructure,” Lee added.
The report comes shortly after the National Security Agency, FBI, and Cybersecurity and Infrastructure Security Agency, revealed that Volt Typhoon has been in some critical infrastructure networks for at least five years. That alert warned of Volt Typhoon operations that targeted the aviation, railways, mass transit, highway, maritime, pipeline, and water and sewage sectors.
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The NSA, CISA and FBI said in a joint advisory report that Volt Typhoon has been burrowing into the networks of aviation, rail, mass transit, highway, maritime, pipeline, water and sewage organizations — none of which were named — in a bid to pre-position themselves for destructive cyberattacks, published on February 7th. The release of the advisory, which was co-signed by cybersecurity agencies in the United Kingdom, Australia, Canada and New Zealand, comes a week after a similar warning from FBI Director Christopher Wray. Speaking during a U.S. House of Representatives committee hearing on cyber threats posed by China, Wray described Volt Typhoon as “the defining threat of our generation” and said the group’s aim is to “disrupt our military’s ability to mobilize” in the early stages of an anticipated conflict over Taiwan, which China claims as its territory.
According to Wednesday’s technical advisory, Volt Typhoon has been exploiting vulnerabilities in routers, firewalls and VPNs to gain initial access to critical infrastructure across the country. The China-backed hackers typically leveraged stolen administrator credentials to maintain access to these systems, according to the advisory, and in some cases, they have maintained access for “at least five years.”
This access enabled the state-backed hackers to carry out potential disruptions such as “manipulating heating, ventilation, and air conditioning (HVAC) systems in server rooms or disrupting critical energy and water controls, leading to significant infrastructure failures,” the advisory warned. In some cases, Volt Typhoon hackers had the capability to access camera surveillance systems at critical infrastructure facilities — though it’s not clear if they did.
Volt Typhoon also used living-off-the-land techniques, whereby attackers use legitimate tools and features already present in the target system, to maintain long-term, undiscovered persistence. The hackers also conducted “extensive pre-compromise reconnaissance” in a bid to avoid detection. “For example, in some instances, Volt Typhoon actors may have abstained from using compromised credentials outside of normal working hours to avoid triggering security alerts on abnormal account activities,” the advisory said.
Earlier this year, the FBI and U.S. Department of Justice announced that they had disrupted the “KV Botnet” run by Volt Typhoon that had compromised hundreds of U.S.-based routers for small businesses and home offices. The FBI said it was able to remove the malware from the hijacked routers and sever their connection to the Chinese state-sponsored hackers.
According to a May 2023 report published by Microsoft, Volt Typhoon has been targeting and breaching U.S. critical infrastructure since at least mid-2021.
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References:
Volt Typhoon targeted emergency management services, per report
US disrupts China-backed hacking operation amid warning of threat to American infrastructure
https://www.controlglobal.com/home/blog/11293192/information-technology
“SK Wonderland at CES 2024;” SK Group Chairman: AI-led revolution poses challenges to companies
On Tuesday at CES 2024, SK Group [1.] displayed world-leading Artificial Intelligence (AI) and carbon reduction technologies under an amusement park concept called “SK Wonderland.” It provided CES attendees a view of a world that uses the latest AI and clean technologies from SK companies and their business partners to a create a smarter, greener world. Highlights of the booth included:
- Magic Carpet Ride in a flying vehicle embedded with an AI processor that helps it navigate dense, urban areas – reducing pollution, congestion and commuting frustrations
- AI Fortune Teller powered by next-generation memory technologies that can help computers analyze and learn from massive amounts of data to predict the future
- Dancing Car that’s fully electric, able to recharge in 20 minutes or less and built to travel hundreds of miles between charges
- Clean Energy Train that’s capable of being powered by hydrogen, whose only emission is water
- Rainbow Tube that shows how plastics are finding a new life through a technology that turns waste into fuel
Note 1. SK Group is South Korea’s second-largest conglomerate, with Samsung at number one.
SK’s CES 2024 displays include participation from seven SK companies — SK Inc., SK Innovation, SK Hynix, SK Telecom, SK E&S, SK Ecoplant and SKC. While the displays are futuristic, they’re based on technologies that SK companies and their global partners have already developed and are bringing to market.
SK Group Chairman Chey Tae-won said that companies are facing challenges in navigating the transformative era led by artificial intelligence (AI) due to its unpredictable impact and speed. He said AI technology and devices with AI are the talk of the town at this year’s annual trade show and companies are showcasing their AI innovations achieved through early investment.
“We are on the starting line of the new era, and no one can predict the impact and speed of the AI revolution across the industries,” Chey told Korean reporters after touring corporate booths on the opening day of CES 2024 at the Las Vegas Convention Center in Las Vegas. Reflecting on the rapid evolution of AI technologies, he highlighted the breakthrough made by ChatGPT, a language model launched about a year ago, which has significantly influenced how AI is perceived and utilized globally. “Until ChatGPT, no one has thought of how AI would change the world. ChatGPT made a breakthrough, and everybody is trying to ride on the wave.”
SK Group Chairman Chey Tae-won speaks during a brief meeting with Korean media on the sidelines of CES 2024 at the Las Vegas Convention Center in Las Vegas on Jan. 9, 2024
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SK Hynix Inc., SK Group’s chipmaking unit, is one of the prominent companies at CES 2024, boasting its high-performance AI chips like high bandwidth memory (HBM). The latest addition is the HBM3E chips, recognized as the world’s best-performing memory product. Mass production of HBM3E is scheduled to begin in the first half of 2024.
SK Telecom Co. is also working on AI, having Sapeon, an AI chip startup under its wing. Chey stressed the importance of integrating AI services and solutions across SK Group’s diverse business sectors, ranging from energy to telecommunications and semiconductors. “It’s crucial for each company to collaborate and present a unified package or solution rather than developing them separately,” Chey said. “But I don’t think it is necessary to set up a new unit for that. I think we should come up with an integrated channel for customers.”
SK Telecom and Deutsche Telekom are jointly developing Large Language Models for generative AI to be used by telecom network providers.
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References:
https://en.yna.co.kr/view/AEN20240110001900320#
https://eng.sk.com/news/ces-2024-sk-to-showcase-world-class-carbon-reduction-and-ai-technologies
SK Telecom inspects cell towers for safety using drones and AI
SK Telecom and Deutsche Telekom to Jointly Develop Telco-specific Large Language Models (LLMs)
SK Telecom and Thales Trial Post-quantum Cryptography to Enhance Users’ Protection on 5G SA Network
MTN Consulting: Generative AI hype grips telecom industry; telco CAPEX decreases while vendor revenue plummets
Ever since Generative (Gen) AI burst into the mainstream through public-facing platforms (e.g. ChatGPT) late last year, its promising capabilities have caught the attention of many. Not surprisingly, telecom industry execs are among the curious observers wanting to try Gen AI even as it continues to evolve at a rapid pace.
MTN Consulting says the telecom industry’s bond with AI is not new though. Many telcos have deployed conventional AI tools and applications in the past several years, but Gen AI presents opportunities for telcos to deliver significant incremental value over existing AI. A few large telcos have kickstarted their quest for Gen AI by focusing on “localization.” Through localization of processes using Gen AI, telcos vow to eliminate language barriers and improve customer engagement in their respective operating markets, especially where English as a spoken language is not dominant.
Telcos can harness the power of Gen AI across a wide range of different functions, but the two vital telco domains likely to witness transformative potential of Gen AI are networks and customer service. Both these domains are crucial: network demands are rising at an unprecedented pace with increased complexity, and delivering differentiated customer experiences remains an unrealized ambition for telcos.
Several Gen AI use cases are emerging within these two telco domains to address these challenges. In the network domain, these include topology optimization, network capacity planning, and predictive maintenance, for example. In the customer support domain, they include localized virtual assistants, personalized support, and contact center documentation.
Most of the use cases leveraging Gen AI applications involve dealing with sensitive data, be it network-related or customer-related. This will have major implications from the regulatory point of view, and regulatory concerns will constrain telcos’ Gen AI adoption and deployment strategies. The big challenge is the mosaic of complex and strict regulations prevalent in different markets that telcos will have to understand and adhere to when implementing Gen AI use cases in such markets. This is an area where third-party vendors will try to cash in by offering Gen AI solutions that are compliant with regulations in the respective markets.
Vendors will also play a key role for small- and medium-sized telcos in Gen AI implementation, by eliminating constraints due to the lack of technical expertise and HW/SW resources, skilled manpower, along with opex costs burden. Key vendors to watch out for in the Gen AI space are webscale providers who possess the ideal combination of providing cloud computing resources required to train large language models (LLM) coupled with their Gen AI expertise offered through pre-trained models.
Other key points from MTN Consulting on Gen AI in the telecom industry:
- Network operations and customer support will be key transformative areas.
- Telco workforce will become leaner but smarter in the Gen AI era.
- Strict regulations will be a major barrier for telcos.
- Vendors key to Gen AI integration; webscale providers set for more telco gains.
- Lock-in risks and rising software costs are key considerations in choosing vendors.
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Separately, MTN Consulting’s latest forecast called for $320B of telco capex in 2023, down only slightly from the $328B recorded in 2022. Early 3Q23 revenue reports from vendors selling into the telco market call this forecast into question. The dip in the Americas is worse than expected, and Asia’s expected 2023 growth has not materialized.
Key vendors are reporting significant YoY drops in revenue, pointing to inventory corrections, macroeconomic uncertainty (interest rates, in particular), and weaker telco spending. Network infrastructure sales to telcos (Telco NI) for key vendors Ericsson and Nokia dropped 11% and 16% YoY in 3Q23, respectively, measured in US dollars. By the same metric, NEC, Fujitsu and Samsung saw +1%, -52%, and -41% YoY growth; Adtran, Casa, and Juniper declined 29%, 7%, and 20%; fiber-centric vendors Clearfield, Corning, CommScope, and Prysmian all saw double digit declines.
MTN Consulting will update its operator forecast formally next month. In advance, this comment flags a weaker spending outlook than expected. Telco capex for 2023 is likely to come in around $300-$310B.
MTN Consulting’s Network Operator Forecast Through 2027: “Telecom is essentially a zero-growth industry”
MTN Consulting: Top Telco Network Infrastructure (equipment) vendors + revenue growth changes favor cloud service providers
Proposed solutions to high energy consumption of Generative AI LLMs: optimized hardware, new algorithms, green data centers
Cloud Service Providers struggle with Generative AI; Users face vendor lock-in; “The hype is here, the revenue is not”
Global Telco AI Alliance to progress generative AI for telcos
Amdocs and NVIDIA to Accelerate Adoption of Generative AI for $1.7 Trillion Telecom Industry
Bain & Co, McKinsey & Co, AWS suggest how telcos can use and adapt Generative AI
Generative AI Unicorns Rule the Startup Roost; OpenAI in the Spotlight
Generative AI in telecom; ChatGPT as a manager? ChatGPT vs Google Search
Generative AI could put telecom jobs in jeopardy; compelling AI in telecom use cases
MTN Consulting: Satellite network operators to focus on Direct-to-device (D2D), Internet of Things (IoT), and cloud-based services
MTN Consulting on Telco Network Infrastructure: Cisco, Samsung, and ZTE benefit (but only slightly)
MTN Consulting: : 4Q2021 review of Telco & Webscale Network Operators Capex
Granite Telecommunications expands its service offerings with Juniper Networks
Juniper Networks today announced that its customer and partner, Granite Telecommunications, a $1.8 billion provider of communications and technology solutions, has expanded its service offerings to include Juniper Networks’ full-stack of campus and branch services, including Wired Access, Wireless Access and SD-WAN, all driven by Mist AI™. This move will enhance Granite’s ability to support its customers’ unique verticals, such as healthcare, retail, education, manufacturing, hospitality and financial.
Granite has been working closely with Juniper for several years, and with this expanded AI-driven enterprise portfolio they now offer Juniper’s full suite of campus and branch networking solutions. By leveraging Mist AI and a single cloud across the wired, wireless and SD-WAN domains, Granite saves time and money with client-to-cloud automation and assurance, while accelerating deployments with Zero Touch Provisioning and automated configurations. In addition, Granite delivers more value to its customers with a broadened service portfolio that offers new highly differentiated services.
“Granite stands as Juniper’s largest AI-Driven SD-WAN partner in Managed Services within the Americas, underscoring the strength of our relationship and confidence in Juniper’s cutting-edge networking technology,” said Rob Hale, President and CEO at Granite. “As we expand our partnership, we are poised to elevate the customer experience to new heights by offering a full suite of Juniper solutions, imbued with the defining qualities of reliability, performance and security that characterize Juniper.”
Granite has been expanding its nationwide support to address the changing and growing needs of its customers. The company is committed to delivering specialized services for the unique requirements of its customers’ verticals. The addition of Juniper’s software-defined branch and wireless services is expected to be a significant benefit to many of its customer sectors. These services are designed to improve the performance and security of networks in various industries and make it easier for businesses to manage their network infrastructure.
“We are very excited to take our relationship with Granite Telecommunications to the next level,” said Sujai Hajela, Executive Vice President, AI-Driven Enterprise at Juniper Networks. “They have proven to be an exceptional partner and leader in the communications industry, who is especially adept at leveraging AI and the cloud to deliver high value managed services to their customers. With the full AI-driven enterprise portfolio, Granite can truly differentiate from their competition with exceptional client-to-cloud user experiences.”
With this expansion, Granite continues to demonstrate its commitment to providing customers with the best possible network experience. The addition of Juniper’s full-stack solutions will enable Granite to enhance its capabilities and better serve its customers, while also providing the company with a competitive edge in the market.
About Juniper Networks:
Juniper Networks is dedicated to dramatically simplifying network operations and driving superior experiences for end users. Our solutions deliver industry-leading insight, automation, security and AI to drive real business results. We believe that powering connections will bring us closer together while empowering us all to solve the world’s greatest challenges of well-being, sustainability and equality. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.
References:
TPG, Ericsson launch AI-powered analytics, troubleshooting service for 4G/5G Mobile, FWA, and IoT subscribers
Australia telco TPG Telecom and Ericsson today announced a new multi-year agreement to deliver an Australian-first cloud-native and AI-powered analytics tool to pinpoint and improve mobile network performance for customers. Based on Ericsson Expert Analytics and EXFO Adaptive Service Assurance, the solution gives TPG Telecom’s Technology, Network and Care teams an in-depth, end-to-end understanding of subscriber’s experience at an individual level. Through the new agreement, TPG Telecom will gain insights from its 4G and 5G Mobile, Fixed Wireless Access and IoT subscribers using smart data collection with embedded intelligence to predict, prioritise, and resolve performance issues as they arise in real-time.
These insights will enable TPG Telecom to react quicker to network issues, improve performance and reduce the need for infrastructure-based diagnoses, allowing the telco to enhance its service experience for customers.
The solution integrates Ericsson Expert Analytics, EXFO adaptive service assurance and Ericsson software probes, provided as part of Ericsson’s dual-mode 5G Core, to deliver end-to-end network visibility and reduced total costs.
TPG Telecom is the first in Australia and one of the first communication service providers (CSP) globally to deploy Ericsson Expert Analytics in a commercial network using cloud-native technologies. As a cloud-native software, its embedded scalability, agility and resilience means it is designed to flexibly handle TPG Telecom’s requirements as its network and use-cases evolve, adapting to any unexpected challenges.
TPG Telecom General Manager Cloud/Infrastructure NW Services, Chris Tsigros, said: “TPG Telecom is committed to investing in cutting edge technology designed to provide superior network experience to every single one of our customers. The analytics and troubleshooting solution we’re implementing with Ericsson will help ensure we deliver a great experience for our customers. This new technology will change the way in which the TPG Telecom customer care team interacts with our customers, leading to greater effectiveness and increased customer satisfaction. It’s just another way we’re putting our customers first.”
Emilio Romeo, Head of Ericsson, Australia and New Zealand, says: “Embarking on this multi-year deployment of advanced analytics and troubleshooting capabilities with TPG Telecom further demonstrates our commitment to bringing the best mobile telecommunications experience to all Australians. It is the latest in a long history of working side by side with TPG Telecom to bring groundbreaking technology to Australia and a new level of service experience to the Australian people. With the Ericsson Expert Analytics solution implementation, and the real-time access to the data from the dual-mode 5G Core thanks to its built-in software probes, TPG Telecom can gain greater network visibility at a lower cost, passing on the benefits to its customers as they enjoy its services across the country.”
The initial deployment phase focused on acquiring profound insights and troubleshooting capabilities through the software probes built into Ericsson’s cloud-native dual-mode 5G Core. The state-of-the-art solution delivered to TPG adopts an innovative approach that combines probing and event-based monitoring, ensuring rapid and effective issue resolution.
One of the standout features of this deployed solution is its capacity to provide comprehensive troubleshooting across the entire network, all within a unified application. TPG benefits from a range of advanced functionalities, including On-Demand Troubleshooting and robust filtering capabilities, significantly expediting the identification and resolution of network challenges.
With this implementation, TPG Telecom gains the ability to trace and monitor subscriber sessions handled by the core network, which forms the foundation of TPG Telecom’s mobile network. Currently, the solution successfully monitors approximately 5 million subscribers, and its coverage continues to expand
The full solution will continue to be rolled out in phases of further enhancements, and will give TPG Telecom the ability to automatically detect issues from captured network and subscriber insights. TPG Telecom will also benefit from AI-powered recommendations for correction of any network or customer issues found.
Ericsson Expert Analytics is an open system designed for ease of integration in multi-vendor hybrid environments. The software solution is powered by anomaly detection techniques based on machine learning and artificial intelligence, transforming data at scale into actionable insights for better business outcomes. It is designed and used to analyze the real-time network data of more than 250 million subscribers of mobile telecommunications operators all over the world.
The solution follows the 2021 completion of the virtualisation of TPG Telecom’s core network and a new partnership to deploy Ericsson’s dual-mode 5G Core for standalone 5G networks.
About TPG TELECOM:
TPG Telecom Limited, formerly named Vodafone Hutchison Australia Limited, was listed on the Australian Securities Exchange on 30 June 2020. On 13 July 2020, this newly listed company merged with TPG Corporation Limited, formerly named TPG Telecom, to bring together the resources of two of Australia’s largest telecommunications companies, creating the leading challenger full-service telecommunications provider. TPG Telecom is home to some of Australia’s most-loved brands including Vodafone, TPG, iiNet, AAPT, Internode, Lebara and felix. https://www.tpgtelecom.com.au/
Resources:
Securing 5G experience with software probes
Data and Analytics for better business outcomes
Cloud native is transforming the telecom industry
TPG Telecom and Ericsson announce 5G Core partnership for standalone 5G networks
TPG Telecom’s ground-breaking cloud transformation
References:
https://www.ericsson.com/en/press-releases/7/2023/tpg-telecom-and-ericsson-launch-australian-first-analytics-and-troubleshooting-solution-to-boost-network-performance-for-customers
Cloud Service Providers struggle with Generative AI; Users face vendor lock-in; “The hype is here, the revenue is not”
Global Telco AI Alliance to progress generative AI for telcos
Park Place Technologies on network monitoring, predictive fault diagnosis and repair; Entuity acquisition adds analytics
Bain & Co, McKinsey & Co, AWS suggest how telcos can use and adapt Generative AI
Forbes: Cloud is a huge challenge for enterprise networks; AI adds complexity